The Phoenix Place Hotel & Suites

Reserved 7 rooms in feb for a soccer tournament. The hotel was horribly run down. The breakfast was not a buffet with hot items per initial description. Often times out of food or clean dishes when we arrived during breakfast time w 16 soccer players. Hotel didn’t open up . Pool per date they told me in their email. Facilites were run down and dirty as well. Not once did we see a general manager on site while were there despite our multiple complaints both asking in person and with notes and follow up w survey review. I feel bad for the front desk staff. They are in tough spot to have to front all the unhappy customers. They did their best to accommodate and provide refrigerators in rooms because not all rooms have them. There were no ice machines on our floor with vacant dirty spots on the floor. We didn’t have the option to relocate because we had 7 rooms and since it’s a soccer trip everything was pre budgeted and all hotels were booked do to multiple tournaments for various sports an a couple of conventions. Again front desk folks really tried to accommodate with limited resources or decision making power. Now to the final piece. I’ve written Imelda reyes THREE times because I also have not yet received my points for 6 of the rooms I paid for. Wth?!?!? It was something I discussed with her before my arrival, a couple times during, upon check out and 3 emails to follow up? Now supposedly under new management and still no response. I tried to manage this offline so not to add one more negative hoping the hotel would get it together but maybe a public forum is the only way I may get my reply and points for 6 rooms x 4 nights each. That’s a lotta points Wyndham.

Me and my Brother traveled here for Business/ pleasure, I am getting married in April of 2020 once we were assigned to Phoenix area I decided I would take the time to find the perfect location for my guest since my wedding is going to be held in AZ. During this time I lost my debit card, I had one sent to this hotel.Upon leaving to go to dinner I stopped at front desk, When I asked manager about it he went to the back and returned saying he almost sent it back guest are not allowed to receive mail. He asked for my id. I explained I didn't have it on me I would return to the front desk with it. My car was broken into (not at hotel)but my sister n law and I both had our belongings stolen, so all I had was my military Id and my work badge, By the time we returned from dinner I was tired and it was late. I decided i would take my Id down the next day and retrieve my debit card. When I went to front desk I was informed the manager told a front desk clerk since I didn't return immediately to return the debit card in the mail. I have 9 rooms booked at this location for April. My fiance does not want to go through hassle of finding a new location and the rooms are clean and in all I enjoy the stay, My sister n law is awaiting her debit card as well we have asked them to not return it so we will see. Or else I will be cancelling my April reservations and I have 9 rooms booked. SMh

Broken sink, broken toilet cover, running toilet, stained carpet. Friendly staff however. Housemaid went and got me a remote since there was none in the room. A deer price for medocrity at best. The location is ok though.

The lobby looks amazing but the rooms are just average at best. They do offer a light breakfast. The beds are very comfortable and the courtyard is very atractive. Not much going on in the surrounding area.

Please stay away. The hotel knows the service is bad and they simply tell you to leave if you don't like it. The rooms are not cleaned, they will take your towels and tell you they have no clean ones to leave you. The breakfast food is worse than prison food and to top it off, most of the time there are no clean dishes to use. Stay away!