Based on 281 review
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This charming hotel is in Pigeon Forge. The total number of 52 is 52. In addition, Wi-Fi access is offered at the null. This null offers 24-hour reception for guests' convenience. Cots are not available at this null.
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool
Love this hotel
Reviewed 6 december, 2021
We stay here all the time now our grandchildren and great niece and nephew loves feeding the ducks. Never had a bad experience with this location Ms. Ruby is the best. Will be staying again in January. Love staying in the back so we can a patio and sit outside and enjoy the river
Reviewed 3 september, 2021
The worst place down here per on the floor in the bathroom blood on the walls doors don’t latch all the way i would never recommend this place to anyone and the staff is hateful and they charge 25 cent for a cup of ice
worse place ever
Reviewed 24 august, 2021
there were holes in the wall...was there 3 days and nobody cleaned the room or change sheets...was suppose to have kitchenette but not one....staff was very rude... rolled there eyes at you when talking to them...was told manager would be in next day..she never showed up....will NOT ever stay here again...worse experience ever ....
Reviewed 8 august, 2021
Upon arrival our room was filthy, stains on sheets, dirty tolite, sticky stuff on night stands, no smoke alarm, floors dirty and had trash on them, walls was nasty, tub had not been cleaned. When I told the man & lady in the office they said they would send someone to clean it. We had to sit in our car for over a hour waiting to get someone to clean our room. I myself ended up changing the bed sheets and buying lysol to spray everywhere. They came in gave a few swipes over the night stand and tolite. Very rude in office and not helpful at all. Had to ask for extra towels 3 times. When we finally got them they placed them outside by our door on the ground, it rained on them and someone put a cigarette out on them.
Reviewed 8 august, 2021
DO NOT LEAVE VALUABLE BELONGINGS IN YOUR ROOM. We had a bag of shoes (men's pumas, women's skechers and boys jordan shoes) in a plastic grocery bag sitting in the floor. We came back and the bag was missing. There was new towels in the room but our trash was still there. I went to the front desk and the man working the front checked the notes and house keeping only marked fresh towels, trash WAS NOT MARKED OR TAKEN. He stated he would contact the owner but she won't be in until the morning. I ended up stopping back in the office and asked to see the footage of housekeeping walking out of our room because the camera for the pool, our room was in that shot. Conveniently since there was another woman working (who was very very nice) and she was appalled that we had missing items, the man was going to check lost and found. Of course it was there, and he said that the housekeeping lady is foreign and was probably just confused. But trash wasn't taken or marked so it was definitely deliberately. I tried speaking to the owner the next morning, she was "out of town." When we checked out on Sunday, nobody was in the office and I had to drop off my key in the box. The room was ok, they had repainted and there was hair in the paint. The threshold/transition piece was missing between the carpet and the linoleum. Wear shoes because I stepped on a nail. We was in a no smoking room but it smelt like stale cigarette smoke. I kept dousing febreze and would leave the patio door open. There was also beer bottles and cans left out back and the desk chair was still on the patio. The people beside us was constantly smoking on their patio, in their non smoking room, and it was always traveling over to us. The only good thing is the location. Pool is small but worked for our kids. This is a long complaint and generally I am not one to complain. But how the theft was handled was unprofessional and therefore we had to ride around with anything valuable in fear of being stolen from again.