SpringHill Suites Pigeon Forge

Starting at

$ 287

TripAdvisor Review

Based on 1306 review

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This comfortable hotel is situated in Pigeon Forge. The total number of 112 is 112\. SpringHill Suites Pigeon Forge was constructed in 2010. Wi-Fi internet connection is available on public areas. SpringHill Suites Pigeon Forge provides 24-hour reception. SpringHill Suites Pigeon Forge may charge a ...

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Property Info

This comfortable hotel is situated in Pigeon Forge. The total number of 112 is 112\. SpringHill Suites Pigeon Forge was constructed in 2010. Wi-Fi internet connection is available on public areas. SpringHill Suites Pigeon Forge provides 24-hour reception. SpringHill Suites Pigeon Forge may charge a fee for some services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
PoolIndoor pool..
Business Facilities / Facilities
Meeting Rooms
several
Elevator
The establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningNon-smoking establishmentHand sanitizing gel is provided to guestsLaundry24 hour receptionFree wireless internetDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inCoffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessMountain biking nearbyQuick checkoutFree breakfastSeasonal outdoor poolWheelchair accessible bathroomTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake time to pamper yourself with a visit to the full-service spa.Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tTake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This farm stay also features concierge services, an arcade/game room, and a firePamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seFree tea bags/instant coffeeTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take time to pamper yourself with a visit to the full-service spa. Additional features at this guesthouse include complimentary wireless Internet access and ski storage.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Sauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    832

  • Very Good

    313

  • Good

    95

  • Reasonable

    42

  • Bad

    24

Travelers profile
  • Business

    60

  • Couples

    353

  • Solo travel

    9

  • Family

    606

  • Friends getaway

    73

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Feces in two rooms on multiple floors.

Reviewed 30 november, 2021

Mice Feces on and around the bed in multiple rooms on multiple floors, a disgusting mattress and employees who apparently do not care from top to bottom. To my 10-year old daughter’s horror, she pulled out her trundle to make her bed to find mice feces on top of and around the mattress. Reporting it to the front desk, they provided a new room on a second floor that also had mice feces around and on top of the trundle, along with a horribly stained mattress. Cannot express how disgusted and disappointed I am with not only the problem, but the lack of empathy or action on the part of everyone there. Despite my multiple requests to multiple employees, the general manager did not and would not reach out to me. After unpacking and getting our room (307) set up, we found the feces. Going down to the front desk, Ciara provided another room key on the second floor. Pulling out to trundle in that room (207), showed mice feces and a disgustingly-stained mattress that looked like vomit or some other bodily fluid. These things were out in the open and obvious. We had tickets to a dinner show, so I had no time to move hotels. Plus, it was my understanding that everything was sold out. Ciara stated that she would clean the room personally while we were gone and take off 20%. I asked for her supervisor’s name (Kathy), and asked that she contact me in the morning when she came in. I wanted to know what they intended to do about the issues so no other guests were or would be affected, as it was more than likely throughout the property and is a health and safety issues. Plus, with the pandemic and the obvious and easy to find feces, they were blatantly not cleaning the place as they should be. In the end, Ciara said that she could comp one night and that Kathy would be contacting in the morning with possibly more. I heard nothing the entire day from Kathy. At the end of the day, I asked for Kathy. Speaking to Kathy, she is the front desk manager and Chayanne Powell was the General Manager. They both apparently had a conversation about it, and neither contacted me as I specifically asked Ciara and her colleague Tracy the night before. I asked about what they were doing to remedy the situation and a further discount as the trundle was removed, mice traps were behind the couch and I now had to sleep with a 10 kicking 10-year old. She was flippant saying that there was no need to contact me, and I could leave if I wanted to. Now, I did not cuss, scream or become disrespectful and was shocked at how aloof she was. I then made it very clear that once again, I would like the General Manager Chayanne Powell to contact me. She never did. Leaving the next day, I again stopped at the front desk and asked for Chayenne Powell. Speaking to Judy Smith, she was immediately flippant, said they called an exterminator (first I heard that they actually did something about the problem), and then asked me where I was from, and what status of Marriott Rewards Member I am. She asked me why a general manager would reach out to me when the problem was solved (in their eyes). She then just gave me the apparent party line of “you could have left if you wanted to, that was your choice.” I am appalled and disgusted at not only what I found, but the flippant, dismissive and unempathetic nature of the employees that I found at the property from top to bottom.

CalvinandHobbes2000

Honeymoon!

Reviewed 30 november, 2021

Had a great time!! Whirlpool tub is so nice after a cold day out on the town. Our bed was very comfortable, rooms are nice, and the staff is very nice and very helpful. We do plan to come back next year.

annalt2021

Thanksgiving weekend

Reviewed 29 november, 2021

Nice room, comfy bed, friendly staff, convenient location. Appreciated the warm breakfast variety. Would have preferred a waffle maker rather than a toaster. Will most certainly consider staying here again.

75jlo

Good stay okay breakfast.

Reviewed 25 november, 2021

The rooms were nice and the pool/hot tub were amazing. The pool was outside or inside and the outdoor pool was heated and bath water. (It was 40 degrees outside) however the breakfast fell short. We saw photos of spinach and a waffle maker. The waffle maker didn’t exist instead frozen waffles and a toaster were provided. There was no fresh greens except for grapes and strawberries. Breakfast fell below what I was expecting. I would stay here again!

Fun1313

Single Night Stays Only

Reviewed 22 november, 2021

This is a lovely hotel centrally located in Pigeon Forge. The indoor/outdoor heated pools and Jacuzzi are wonderful. It's one of my favorite SpringHill Suites. Back when the pandemic started, hotels across the country stopped servicing rooms everyday as a way to reduce the possible spread of COVID. Many other measures were also put into place for the same reason. As the CDC began to learn more about COVID and how it spreads, most hotels resumed servicing the rooms as it was determined not to a source of possible risk. This hotel still offers no daily servicing of the rooms, so the halls are littered with dirty laundry and trash. They are not using masks at all; they are not interacting with guests behind glass at all. The pools and Jacuzzi are operating at full capacity. The only COVID precautions they are still practicing are those that inconvenience guests and save money for the hotel. I fully expect a response attempting to defend this policy, but let's face it; we all know what is going on at this point. By the way, I am a triple vaxed person who ALWAYS wears my mask, so please don't I am an anti-vax, COVID denier.

GoGoGo82