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TripAdvisor Review
Based on 609 review
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Property Location With a stay at Hilton Garden Inn Pittsburgh Downtown, you'll be centrally located in Pittsburgh, steps from Market Square and 10 minutes by foot from PNC Park. This hotel is 0.6 mi (0.9 km) from David L Lawrence Convention Center and 0.6 mi (1 km) from PPG Paints Arena. Distances...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Elevator
Luggage storage
TripAdvisor
Excellent
411
Very Good
129
Good
36
Reasonable
18
Bad
15
Business
175
Couples
190
Solo travel
23
Family
155
Friends getaway
40
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 26 July, 2021
First the good. Zaituna at the front desk is outstanding. It was our first time in the city and she took her time to aquaint us with the area and the hotel. We also had to change rooms on our second day and Zaituna had everything taken care of before we arrived at the front desk! Customer service at its best. The bad news is that Hilton doesn't get it. Hilton has not only taken away the breakfast benefit for honors members, but they have also closed the restaurants that serve breakfast. They have stopped daily room cleaning. They have closed the executive lounges. They have closed the bars. In short, unless you are staying at a luxury Hilton hotel ( Waldorf Astoria etc.) you can expect to receive motel type amenities at hotel prices
chuckles623
Reviewed 25 July, 2021
The hotel staff were very friendly and helpful. The checkin and checkout process was easy with the Hilton app. This is one of the cleanest hotels I ever stayed at. The nice thing about this hotel is that it’s walking distance to a lot of restaurants, coffee shops, and milkshake factory. Also close to tourist sites, like Andy Warhol museum, incline, etc.
G7721SDdianel
Reviewed 22 July, 2021
We stayed while visiting town for a Pirates game. The walk t the stadium is easy and lively. The location in Market Square puts you right in the heart of the city within walking distance to all North Shore (who doesn't love walking across the Clemente Bridge!?!?) and other attractions like PPG plaza fountains where the ice skating rink is during the winter. We got up on a Sunday morning and had a fun stroll around the city. The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
TheTravelGirl525
Reviewed 19 July, 2021
After booking a very shady Pittsburgh Plaza Hotel in Greentree I was so happy to move to this hotel. It was clean with great safety features. The staff was professional. Such a fun location in the heart of Pittsburgh!
Elaine0324
Reviewed 14 July, 2021
Every time I would call hotel, I would always speak with Ben. Very friendly, patient answered all my questions. I was Very concerned because I am Grandma, traveling with 2 granddaughters and a scooter. Sorry he wasn’t there at check in. Thanks, Haley. Very comfortable clean room.
eileenmamaw