Based on 239 review
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This charming hotel is located in Plano Area. The null features a total of 149 149\. This null was lastly renovated in 2013. null may take advantage of the Wi-Fi connection on public areas at Courtyard Dallas Plano Parkway at Preston Road. Courtyard Dallas Plano Parkway at Preston Road offers 24-hour reception for guests' convenience. Communal areas are wheelchair accessible at Courtyard Dallas Plano Parkway at Preston Road. Additional fees may apply for some services.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Business Facilities / FacilitiesMeeting Rooms
Reviewed 10 october, 2021
Ms. Queen took great care of our hockey team. Custom omelettes and the whole deal. Great service and friendly. Pool and conference room open to kids and accommodating all of the good stuff that goes with great customer service.
Manager was the bomb!!!
Reviewed 24 july, 2021
Meaning, he bombed. The first time we stayed here, the staff was over the top friendly. They even gave us a going away bagful of goodies. They went out of their way to get to know us. We stayed there two years ago for my son's surgery. Now, needing revisions to that surgery, we were excited to go there again! I told everyone at the front desk how excited we were to return and they weren't interested in anything fun or happy I had to say. They said, "Is there anything else I can help you with, maam?" Luckily Emma, the cleaning lady helped me. My key rarely worked and going to the front desk did nothing. The girl behind the desk was on the phone and completely ignored everybody. I left. That happened twice. I had to find Emma to get into my room because my son was in there and I couldn't get in. He just had surgery! I went to get ice and couldn't get back in. The manager, he was either Asain, or hispanic, was the worst. Not hospitable at all. I'm a happy person. I say the whole staff needs a lesson in hospitality. The carpet was crusty and the room smelled musty. The beds were wonderful, though. I had three bites on me and my son got two bites. We never saw bugs, but we stayed inside the whole time, so not sure how we got bit. I won't go there again. They do not deliver to your room, so we hardly had anything to eat for five days. My son couldn't get out of bed and couldn't eat sodium so the fact that the only healthy choice for dinner was salad, and guess what? They were out of salad! So, we lost weight, unintentionally. I tipped Emma $50 because if not for her, we wouldn't have enjoyed it as much as we did.
Avoid! Better options available.
Reviewed 20 february, 2021
Nothing good to write about the property or the people running it. We arrived at the hotel at 2.45 pm and were told to wait till 3 because only then the system will tell them what rooms are available. We are platinum members and told them that even with late check-out at 2, they would have already known what rooms are available. This is after we told them that we were coming from a 50 hour power outage. We were still made to wait. Then the lady at the front desk named Teresa( who insisted she was incharge of the property but we got to know she was not the GM) insisted we give her the marriot form before check in. I told her that I have it on my mail but because of power outage could not print out and will email it to her or use the business center and print a copy out. Guess what, she did not want the email and their business center was down. This is the first marriot property ( among around 40 that we have stayed at) where the front desk refused to check us in till she had the physical form. She asked us to step aside so she could check other people in using the typical " I am just doing my job". When we requested for a late check out, she said the hotel was fully booked. Ofcourse , I could book upto 5 rooms the same day. So much for being fully booked. The front desk needs a crash course in hospitality and professionalism. The rooms were average but the bed was the most uncomfortable ever. The mattress sank and were worn out. Breakfast was either juice or milk and either oatmeal or sandwich. And one each of each. Go figure. Will never stay here again and no one needs to. Enough good properties in the area.
away fron quarentine
Reviewed 1 june, 2020
Nice place, hotel very secure, no one but guest were aloloweed into the rooms, very crowded, pool was open, ther breackfast was fine, rooms clean and the best shower so far aomg visited hotels. shoping places are closed to the hotel, tolls toards are very close, acces to dallas downtown very easy.
Nice Business Hotel
Reviewed 23 february, 2020
This is second time I stayed at this place. Staff is very nice and helping. There is good market across the road with many eating joints. I went to a Thai joint. It was nice hot food. Rooms are very neat and clean. I will recommend this hotel.