Based on 167 review
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Property LocationWhen you stay at Comfort Inn & Suites Plano East in Plano, you'll be in the business district, within a 10-minute drive of University of Texas at Dallas and Allen Premium Outlets. This hotel is 12.2 mi (19.6 km) from Galleria Dallas and 8.5 mi (13.6 km) from Allen Event Center. Distances are displayed to the nearest 0.1 mile and kilometer.
- ArtCentre of Plano - 1.6 km / 1 mi
- Collin Creek Mall - 2.3 km / 1.4 mi
- Plano Convention Center - 5 km / 3.1 mi
- Courses at Watters Creek - 6.9 km / 4.3 mi
- Los Rios Golf Club - 6.9 km / 4.3 mi
- M...More details
Check-out ends at: 11:00
Reviewed 29 november, 2021
Right off the bat the front desk clerk was rude and not to be bothered by guests. I asked others in the group if they thought so and they had the same experience checking in. The room while about average in most respects had a soiled bedspread, dirty air vent and plaster falling from the ceiling in the bathroom. I have stayed here twice in the past and it is very much going downhill but haven't encountered the bad staff attitude before. No management to discuss it with and apparently hard to reach.
Perfectly pleasant - Convenient to both freeway and light rail
Reviewed 28 may, 2021
There are a lot of negative reviews about this place recently, but I had no real problems here. I booked a point redemption, so I really can't speak to value for money, but almost everything I did experience was pleasant. The hotel is right off the Central Expressway, and it is also very close to the Parker Road light rail station, which makes easy to get almost anywhere in the Dallas area. My room was large, and it was immaculate. Everything worked properly. The bed was comfortable, and there was good pressure in the shower. The one slight ding I would have is that they are not currently serving breakfast due to COVID. Other hotels in Texas have re-opened their buffets, and it seems chintzy for this one not to do so. This is a hotel I'll likely stay at if I'm in the north Dallas area again.
Great for business or medical tourism
Reviewed 12 may, 2021
I went to the DFW as a medical tourist and the hotel was excellent, it provided me with great rest at night and the staff was AMAZING - they are there to help you. Location-wise is not that far from Dallas Downtown but still 30 min drive. Clean and facilities although a bit aged are well kept. Definitively recommended.
This place operates like a communist country
Reviewed 25 march, 2021
I've lived in two communist countries, and this place acts like one. I booked for fourteen days. We arrived in the evening. It was smoky in the hallway, AND in our bedroom when I went in. My wife then found pubic hairs in the drawer next to the bed. Yes, disgusting. Never mind the other problems at this "hotel", but the real reason I write this review is the following: After a day and a half, when I asked if I can check out and get refunded, the person at the reception desk said, "yes, any time." Great, so I booked somewhere else and then went to check out that evening. A different clerk at the reception desk said she would check us out, but that I wouldn't be refunded. So, I explained that I was told by the morning reception attendee that I would be refunded. She then said I would need to talk with the morning receptionist about the refund. So I called, and nobody answers the phone for several days. So I called Booking.com, which originally booked the stay in the first place. They were polite, and after weeks of trying to reach people at "Comfort Inn", they finally get through to someone. But I am just getting the run-around. After several weeks, they still haven't processed my refund as should be done, because they are not able to get approval from the owners of Comfort Inn. I basically never write negative reports online, but sometimes it is necessary to warn others about very bad business partners. Between Booking.com and Comfort Inn, all I can say is, "Buyer Beware!" That is unless you want a taste of life in Venezuela!
Worst customer service I have ever seen
Reviewed 20 march, 2021
1st check in took 45 minutes. Made it up to the room and the toilet was leaking on the floor into the bathroom. No phone to call the front desk so down I go to the lobby. The line was longer. I went up to the receptionist and told her our toilet was leaking. She told me to give her a minute. She helped 3 other customers check in without coming back to me. Finally acknowledged me when she was done for the evening, asked me what was wrong with my room while she was counting money. Then told me the lady that just came in would help me. Ended up waiting 2 hours in line to check in. Use this place as a last resort. I will be calling tomorrow and asking for management and filing a complaint.