Explore the cuisine and culture of modern Mexico while enjoying the white sand beach and luxe landscapes of Andaz Mayakoba’s exclusive gated community.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1557 reviews
The hotel is situated in the middle of a jungle with four other hotels and yet, it never feels crowded. It is very large and there are bikes everywhere and the shuttle passes eve 10-15 minutes. We stayed on the second floor and there were no elevators. We ate at several restaurants on the property and all were excellent. The service was impeccable and the hotel is simple but beautiful. This area was ravaged by a hurricane last year so the forest does not look as dense as it once was but it is growing back. I did not see the other hotels on the property. I would definitely return
Beautiful property with excellent customer service. Our room was extremely clean and the bed super comfortable. Would definitely stay at this location again. The attention provided was staff was of high caliber.
Andaz was a great place for our family vacation. We loved the bike rides, kids activities and the beautiful spa. The personal attention was exceptional, special thanks to Carlos. Every restaurant is unique, the decoration, ambience and delicious food. Definitely will come back !
A Welcome Change from Our Usual Fairmont Mayakoba
I'd like to begin my review with a bit of background, my husband and I have stayed at the Fairmont Mayakoba twice prior and I have extensive background in both hospitality and event management. We opted for the Andaz this year as we learned the Fairmont is undergoing an extensive refurbishment. The grounds of any hotel within the Mayakoba complex are unparalleled. I've traveled the world and this is one of the most beautiful settings I've ever seen. The developer took over a decade to create a one square mile compound comprised of lagoons, canals, cenotes, a PGA championship golf course, and of course four powerhouse 5-star hotels. True to Andaz form, this hotel is vastly different from the Fairmont. That's not at all a bad thing. The vibe is different. The decor is different. The food is different (more on that later). The Andaz prides itself on a bohemian luxe vibe with flawlessly executed common areas, dining venues and a younger, hipper, yet discerning crowd. Whereas the Fairmont is exactly what you'd expect from a 5-star property that caters more towards wealthy families. The food and beverage program is really where this hotel shines. The dining options were far better than the Fairmont (with the exception of when celebrity Chef Richard Sandovall ran things over at Fairmont). The restaurants themselves are gorgeous spaces, such as Casa Amate. It's set up to resemble a home. You can choose to dine in the library, living room, etc. all while taking in the spectacular views. This was one of their best dining options on site. I highly recommend the duck and smoked snapper (smoked in a banana leaf). The appetizer of the sashimi was also spectacular. My other favorite meal was at their "beach shack" called Sotavento. The seafood was delicious and the drinks were superb. You get to enjoy all of this while burying your toes in the sand and listening to the waves crash on the beach just steps from your table. It was really unforgettable. The service at both of these restaurants was also the best. The wait staff was incredibly attentive, gave excellent recommendations, and I also appreciated them pointing out any culinary "up charges" from the standard all-inclusive package. Now on to my critiques. The great news for Andaz is that none of these critiques are wildly difficult to implement. The staff at the resort was truly exceptional. Every single individual from the groundskeepers to the bartenders to the shuttle drivers were beyond hospitable. And quite frankly, that's 75% of the battle right there. Finding excellent staff is no easy feat. They've done it here at Andaz. - I'd like to see an adults-only pool in the lagoon area of Cocina Milagro. When you're paying for a 5-star experience you absolutely expect a haven away from unruly children and their absentee parents. They should blockade off one of these three pools for adults ONLY to enjoy. - On that topic, we only used the lagoon pool as it was the calmest and quietest (typically) daily. The beach pool was quite busy and not at all what I'm looking for out of a relaxing vacation experience. The first 1-2 days it became very difficult to track down cocktail waiters for pool service. And this wasn't exclusive to us either. We noticed several other couples had to get out of the pool and walk into the Cocina Milagro restaurant to place their drink order. That should not be. The entire point of vacationing in Mexico is for the pool service. The last few days of our vacation they staffed the pool more appropriately and this became less of an issue. I don't know why they simply didn't have two or more dedicated pool servers on a daily basis. Esepcially considering the beach was undergoing refurbishment. Obviously hotel guests are going to flock to the resort pools if the beach is out of commission. It's not fair to the wait staff or the patrons of Cocina Milagro to pull them off of the floor of the restaurant to wait on a cabana 75 feet away. Cocktail waiters are a must. - While we purchased the all-inclusive package, the "open bar" alcohol / spirits selection varied greatly from restaurant to restaurant. Some offered Stoli. Others offered Absolut. At Fairmont, all-inclusive meant all-inclusive. I dont want to be nickel and dimed because my preference of vodka is Ketel One. I don't mind them upcharging for certain food items that are truly more expensive (i.e. fois gras). The staff was always great about informing you of the extra food charge so there was no surprise there. - I also found the service at Cocina Milagro was spotty. The first day we dined there we had to wait 25 minutes for water. This is simply a staffing issue. This restaurant is at the heart of the resort and experiences a ton of foot traffic as a result. Diego, the assistant manager, was so fantastic. To make it up to us, he arranged for us to have a picnic boat tour which was beautiful. Thank you so much Diego! - I began to notice most all of the restaurants went dark between 11am - 12 noon between breakfast and lunch service. How is it that a guest is denied food for an hour on a 5-star property? The day we checked in our room wasn't ready so we decided to grab lunch at Tinta del Pulpo. No luck. Since it was 11:30am they instructed us to come back at noon. We've been up since 5:30am. That's not acceptable. We instead had to grab smoothies at VB while we waited for them to open. - While the gym is beautiful they really need a private area for personal training. Lisset was the personal trainer we hired for 3 days. She was fantastic and a pleasure to get to know. - I think their VB restaurant is a complete waste of space. 50 percent of the indoor space is a clothing store and 50 percent is a smoothie bar. I feel that the space is not being utilized to its full potential. Are that many vegans utilizing this dining option? - The beach pool was always a "no-go" for me. It got very busy and was teeming with young children. Why parents are traveling with toddlers during a global pandemic is beyond me. An adults-only pool at the beach would be fantastic. With all of that said it was a great trip and I'd like to thank the entire staff for their gracious hospitality. We enjoyed staying with you and will hopefully see you again very soon!
Overpriced for a sub par experience
We’ve stayed in riviera maya many times. This was near the bottom of our experiences if not the worst. Things you really should know before you go: The lagoon is pretty gross. It’s muggy and buggy and basically still water that hardly moves. Every time you go past the mangroves (which you must at least twice a day if you’re staying g lagoon side) it reeks of sulphur/rotten eggs. Like bad The beach side isn’t much better. Though the sand is white and fine and nice, the beach itself is COVERED in kelp. It’s unlike anything I’ve ever seen in Cancun/riviera maya. It makes getting in the water absolutely unappealing and equally playing on the beach with kids. Though they do work hard to clear the beach of it, it’s nearly impossible given the volume and to do so they use massive diesel trucks on the beach everyday that smell and are noisy. Not relaxing. Regarding service. Our meals and checks were wrong nearly EVERY single meal. Overcharged for “kids eat free” constantly. Had to ask multiple times for basics like water to be brought to the table. Often the server just goes missing for 20-30 minutes at a time. The concierge was unhelpful, non existent and disorganized. No information regarding resort activities was provided other than links to look it up yourself and sort out what you could about dates, times, etc. Most of the times listed for anything were inconsistent with each other (kids club hours stayed open until 5,6, or 8 depending on where you look; sitters required incremental travel fees of staying past 8 or 10p depending on the source). They were also not at all accommodating. Whether it was dinner reservations, late check out (by one hour), room upgrades (offered to pay for an upgrade), etc, the answer was always no, sorry. Worst of all- we paid for a private suv to and from the airport. They were late to pick us up upon arrival. And taking us back to the airport, no one seemed to know what happened or who was to blame, but we had NO ride back to the airport. I pressed the hotel manager about this and she basically shrugged her shoulders and said she’d refund us the egregious charge ($130 usd) and someone would be coming. No one came. It wasn’t until my husband pushed to have one of the vehicles sitting in the pick up area used to take us did the hustle to make it happen. Needless to say: I don’t recommend this hotel. It’s overpriced for very average everything. There are plenty others in RM that are nicer and offer a better experience all around. For the money, go elsewhere.