Hotel Xcaret México – All Parks & Tours / All Fun Inclusive

TripAdvisor Review

Based on 7934 review

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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...

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Availability

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Garden SPA

At the Suite Garden Spa, you can connect with the magic of the jungle. Day and night, without surprise, balance your body, calm your mind an...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suíte River Adultos

Enjoy an exclusive and sophisticated experience, only for adults. SERVICES All Xcaret Parks and Tours included (Xcaret, Xplor, Xplor Fuego...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite júnior

The mysterious seducer of the tropics has this suite in a perfect natural haven. Our team will coordinate every detail, so that you can vaca...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 5 years

Immediate booking

Suíte Júnior de frente para o mar

Junior Suite Ocean Front is a space for the view: turquoise blue, indigo blue, cielo blue ... Blue has space for visas. This is a suite that...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite River SPA

At the Suite River Spa, the murmur of the passing river is a balm for the soul. Feel the energy flow within you while enjoying the comfort a...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

SPA Junior Suite

Live a new holistic experience, inspire and renew your inner self at Casa Agua. SERVICES All Xcaret Parks and Tours included (Xcaret, Xplo...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite Garden

Wake up surrounded by the sounds of nature in our Suite Garden. Framed by countless jungle greens and with a contemporary Mexican-style desi...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite River

The whisper of the river, the water like jade and the presence of the tropical jungle. The view from the River Suite will make you feel at t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Swim Up Garden

Decorated with Mexican details and sent by magic from the jungle, this accommodation gives direct access to a private guesthouse. At Swim Up...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite Vista Oceano

A suite with the best of both worlds. For its design, you will enjoy the turquoise sea and the countless greens of the jungle. Let these col...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Suite Frente ao Mar Adultos

Since the sun came up in the Caribbean, the vibrant blues of the sea illuminate each of the suites; at dusk, from your balcony, breathe deep...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Swim Up Ocean Front

From your suite on the water, nonstop. Open the door to the suite, the children's solarium, from a stroll and a walk from the freshness of t...

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 5 years

Immediate booking

Suite Família Frente ao Mar

With an exclusive frontal sea view, magnification and luminosity, inspired by Mexican hospitality and hospitality, with accessories and deco...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 5 years

Immediate booking

Property Info

Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyKids Club
Reception services
Services / Luggage StorageExchange24 hour receptionTourist Office
Cot available on requestRooms for the disabledButlerGymnasiumPadel CourtATMWedding ServiceButlerJacuzziPlayground
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Common areas
TV room
Accommodation
24-hour room servicePlayground
Food & Beverage
restaurantPublic RestaurantBuffet Restaurant24-hour room servicePrivate Restaurant
Transport options
Pool BarBicycle rentalFree ParkingValet Parking
Activities
Personal Trainer on requestWater sports
Pool and wellness facilities
PoolOutdoor PoolFree fitness centerMassage ServiceSPA
Business Facilities / Facilities
Meeting RoomsSteam roomConference CenterBusiness Center
several
Free WifiWheelchair AccessibilitySmoking area
Stores
Beauty Salon

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6630

  • Very Good

    628

  • Good

    259

  • Reasonable

    140

  • Bad

    279

Travelers profile
  • Business

    193

  • Couples

    2617

  • Solo travel

    69

  • Family

    3404

  • Friends getaway

    571

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Horrible Customer Service by Hotel Manager. Looking to talk to corporate!

Reviewed 27 november, 2021

I spoke to Carlos Ortiz and he said he was the main manager and that there was no one above him, but I would love to talk to his boss or corporate and need help doing so. We reserved the resort for 38 people back in February and are spending about $100,000 on this upcoming trip. We contacted the hotel in May and they told us they did not have photography services and we just needed to buy a day pass to bring an outside photographer on. Carlos Ortiz said that was probably because of Covid but that policies have now changed and that it costs $2000 to bring a photographer on-site. He said he would allow it for $1000 but that’s not in the budget and not fair in our opinion. We inquired about your package but it was $1750 for the group’s needs and we would lose our $250 photographer deposit as well. This is not reasonable at all. In addition and really negative in our opinion, Carlos told us that because we booked separately and not through the groups department that he would not accommodate a group dinner for our 38 people even with a reservation because that makes him shut down half of his restaurant. We are celebrating a 60th wedding anniversary and just are very saddened by this customer service. All we wanted was to eat at a non-buffet restaurant as a group. I would think that should be something little to accommodate more than 3 weeks in advance. I would love to talk to corporate, but no one wants to provide their contact info. Hopefully they see this and respond.

Jimborini3

Xcaret wedding

Reviewed 27 november, 2021

We had our 70 person wedding at xcaret park and stayed in casa fuego swim out for the week. 1) wedding held at la hacienda/la isla for the reception was amazing and the xcaret wedding planner did a great job. We were assigned Mariana Coria. A lot of hotel xcaret brides that I read reviews about felt like they didn’t quick response times back from the wedding department. This was not the case with us. I do think we were different because we went down to visit the venue 4-5 months before wedding day. We met our planner and exchanged phone numbers. After that, getting questions answered was easy via WhatsApp. 2) our butler staff in casa fuego were awesome. Highly recommend staying in fuego if you are getting married. They helped us steam our dress and suite before the big day. They are helpful with any random errands that you need help with (think reservations for restaurants or parks- even last minute changes!). For our wedding night they had the bath tub filled with flowers that spelled our last name. The resort and staff are so detail oriented. We loved every minute. Our Bulter’s were adrianna garrido and Jesus Azcarraga.

O2810ZPhannahw

Best Trip

Reviewed 27 november, 2021

From the moment we left the terminal at the airport, the Hotel Xcaret employees were so warm and welcoming. The service received and hospitality shown was unlike any other I have experienced - our room came with private concierge, and both Magaly and Jesus that assisted us throughout the week were attentive, friendly, helpful and kind. They helped us make dinner reservations, checked in on us daily, and ensured we had everything we needed. We had access to the rooftop pool at Casa Fuego, and I don’t have enough praise for Adeline, Daniela, Armando and Brandon. They became friends we looked forward to seeing every day, texted us to let us know we had pool beds waiting, and had drinks and snacks ready before we even knew we needed a refresh. The food at every restaurant was amazing (with a special note to the Fuego restaurant, which we attended several times), and the service was bar none. I can’t say enough amazing things about this property and the people, and will absolutely be booking a trip in the future. Thank you Hotel Xcaret family!

akferraro

Lisa’s wedding

Reviewed 26 november, 2021

Adriana Garido was an exceptional butler, she made sure to accommodate our every need with prompt service and very professional as well. Thank you for everything you did to make our stay exciting. We can’t wait to come back.

649nathanielf

Gorgeous, but management could make some improvements

Reviewed 24 november, 2021

This hotel is truly one-of-a-kind. It is beautiful, unique, has something to cater to every taste. It combines beautiful nature setting with many elements of civilisation and comfort. We loved the variety and quality of food, pools, abundant activities and things to explore, great service. There is one suggestion we’d like to make to the management: could you please try to plan customer room placement / allocation more carefully and thoughtfully? We are a family of 4: 2 adults and 2 kids (3 and 5 y.o). We purchased 2 rooms, as 1 room is too small for us all. I made multiple requests prior to our arrival to be placed in adjacent rooms. However on our arrival we were given two rooms that are far from each other. I had to walk a bit and cross a bridge to visit our second room. Kids wanted to play together sometimes, and they are almost on the same sleeping schedule , so it would be very convenient for us to be close. Meanwhile right next door to my room (4418) there is a group of people with no kids, who like to play very loud music in the evenings and at night. The sound proofing in the hotel is not that good, and given these people were behind a thin wall, we could hear the noise and music very clearly. My kids had difficult time falling asleep in the evening because of the music, and I had to call the front desk a few nights in a row to complain. My understanding was that we were staying in a family building, so it was not clear why a group of party people were placed next door to us - a family with young kids- while the second half of my family was placed far away. These are the kind of things that could make customers’ overall experience more pleasant and comfortable, if thought out and planned in advance. There are a few other minor things I could mention, such as a cleaning crew removing an inflatable bed bumber I use for my child from under the sheets every single day, sometimes twice a day, even though I kept putting it back, hoping they’d understand it needs to stay there. The TV would automatically turn on by itself, when we entered to room every time (weird!) And we could not figure out how to flush some electronic toilets located throughout the resort - they seemed to have a mind of their own. But all these were not a big deal, and for sure is not something to stop us from returning. The room allocation, however, was important to us, given that paying for 2 rooms as opposed to 1 was not exactly cheep, so we expected a certain level of accommodation and comfort.

Puzila