Sandos Caracol Eco Resort

Starting at

$ 163

TripAdvisor Review

Based on 22257 review

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Sandos Caracol Eco Resort All Inclusive is a fantastic resort which is a perfect blend of fresh luxury and eco-friendly design and facilities. Here, style and substance exist in perfect balance. The hotels impeccable service exceeds every expectation to guarantee guests unlimited amounts of fun and ...

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Property Info

Sandos Caracol Eco Resort All Inclusive is a fantastic resort which is a perfect blend of fresh luxury and eco-friendly design and facilities. Here, style and substance exist in perfect balance. The hotels impeccable service exceeds every expectation to guarantee guests unlimited amounts of fun and relaxation. A great hotel whether guests are travelling with their family, significant other or friends.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    12523

  • Very Good

    5696

  • Good

    2155

  • Reasonable

    985

  • Bad

    842

Travelers profile
  • Business

    96

  • Couples

    6003

  • Solo travel

    260

  • Family

    11408

  • Friends getaway

    2086

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

The Resort of No

Reviewed 24 january, 2022

Don't bother going. While the bar staff are great and the resort is beautiful, you kind find that vibe in so many other places. This resort is determined to tell you no until you get mad. We often got told no upon a request and then they would walk away before any explanation. Our entire party was booked in wrong, they refused to help with a lot of issues, there were several hours during the day that you could no get food anywhere on the resort. The beach is dangerous. We witnessed several people come out of the ocean with serious injuries, including myself. There are better places to take your family, friends or partner. There are better places to spend your money.

Lee L

Beautiful property, wonderful staff, not great food

Reviewed 24 january, 2022

The property was beautiful! Grab an extra banana at breakfast to go feed to monkeys-you’ll find them at the deer pen.Sign up for El Templo right when you arrive. We went twice it was a highlight and really the only good dinner option besides the steak house. The food is not great, burgers were never cooked all the way through and restaurants are open speratically on different days.Definitely get a list at the front desk for breakfast/lunch/diner when you arrive so you don’t waist time walking to find them closed. We enjoyed everything except the food/ restaurant situation that became pretty frustrating. Room service is very limited like 3 choices. They will pressure you to do a timeshare thing. It says 90 minutes, it was more around 2 and 1/2 hours.They offer you a cup and massage but you can ask for other gifts. We got $120 cash and 2 Segway rides which was very fun. They will pressure you to buy. We really had to push back to get out of there but it was worth it for the gifts. Beach is extremely rocky like it killed my feet going out I almost have up so bring food water shoes. Walk down the beach to the left a few resorts down there is pier and sand bags you can walk out on to jump off and swim. They have a good section with no rocks. Definitely do all the activities jade river swim was great. But they do not give snorkeling stuff so you really need to bring your own it makes the experience way better same for the cenote. You can only swim in one of those and need your own gogggles.You can visit the other sandos near by and all inclusive is provided but cab rides are $36 round trip so we skipped it, I feel they should have a free guest shuttle. We did take a cab to town same price. That was very fun but beware of everyone pulling you into their shops. Good thing is you can get prices down like I got a hat marked $45 for $20 and a blanket market $75 for $25 because they start high to see what you will pay. If you start to leave they will give you a way better deal. I recommend doing an excursion. We did a great one with a trip to Tulum ruins, swimming with sea turtles and swimming in a cenote cavern. It was the highlight of our trip. Bring money for suvenier shopping in Tulum.We signed up for an hour photo shoot around the property that was great.Bring tennis shoes! My husband only brought crocs. You can’t rent bikes, or get into el templo in sandals.If you lose your towel card you arecharged $50 per card so read that fine print! Bring lots of 1’s to tip

michelemcurtis

Theater bar

Reviewed 23 january, 2022

Rosy, guadalupe, and of course jaime the bartender took great care of us like always! They are the best. We are coming back for sure! Thank you rosy, guadalupe, jaime! Saludos del masticado y su familia!!

Jlolopez7

FANTASTIC TIME

Reviewed 23 january, 2022

We had had a great time we play guessing game and volleyball in the pool so much fun with my new friend Edgar. The show Washington amazing and food is very good its my first time here and im denefitly coming back.

F6917BFvanessac

You can find better hotels .

Reviewed 23 january, 2022

We went for 2 weeks . Jan 8-22 . Choose hotel base on some reviews and because hotel offer a water park and Jungle . After landing there Check in Was a hell - after delayed flight and long journey we spent over 1 hour for check in . Lack of food variety: only 1 buffet every day . Plus I got “ upgraded “ room in Elite Section . When we got there we were strait right away Room Was in Elite Section But we can’t use any Elite Facilities those are only for Elite with membership What a bombshell.

Kamila30