The Fives Downtown Curio Collection by Hilton

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The Fives Downtown Hotel & Residences, Curio Collection by Hilton is designed for curious travelers wanting the 5th Avenue experience without giving up the comforts of a full-service hotel just steps from the beach. Experience the culture of Playa del Carmen and sink your toes in the white-sand bea...

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DELUXE

Our comfortable King Deluxe bed offers views of the vertical garden with internal patios from our floor to ceiling windows. Hotel amenities ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 17 years

Immediate booking

SUPERIOR

Our comfortable king size bed offers views from floor-to-ceiling windows to the vertical walled garden of the inner courtyards. Hotel amenit...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 17 years

Immediate booking

SUITE JÚNIOR

Inspired by the Mexican Caribbean, with touches of colors that represent us, wooden details and a modern metal screen that defines the livin...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 17 years

Immediate booking

RESIDÊNCIA DE 1 QUARTO COM TERRAÇO

Our Premium One Bedroom Residence offers stunning views of the city and the Partial Ocean from its private, fully furnished terrace. Hotel a...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 17 years

Immediate booking

RESIDÊNCIA DE 2 QUARTOS

Modern 2 Bedroom residence offers everything you expect from your home away from home. Enjoy colorful city views from your fully furnished b...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 2 children -

by 17 years

Immediate booking

SUITE COM 1 QUARTO SUITE VISTA PARCIAL DO OCEANO

Modern 1 bedroom residence overlooking the city offers everything you expect from your home away from home. Enjoy colorful city views from y...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 17 years

Immediate booking

RESIDÊNCIA DE LOTE DE 1 QUARTO

Designed to live a unique experience, an open room on the second level on the mezzanine level, from where you can see the dining area locate...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 17 years

Immediate booking

1 QUARTO RESIDENCE WHIRPOOL E VISTA MAR

Located on the top floor of the property, this 1-bedroom residence offers spectacular views of the ocean and night views of the island of Co...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 17 years

Immediate booking

RESIDÊNCIA DE 2 QUARTOS WHIRPOOL

Modern 2 Bedroom residence offers everything you expect from your home away from home. Enjoy colorful city views from your fully furnished b...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 17 years

Immediate booking

2 BEDROOM PENTHOUSE SUITE WITH POOL

Own distinctive design, unique from rest of the hotel - Spectacular oceanfront Penthouse with oversize and fully furnished private terrace a...

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Cancellation Policy

Amenities in this room:

Max 6 adults

Max 5 children -

by 17 years

Immediate booking

Property Info

The Fives Downtown Hotel & Residences, Curio Collection by Hilton is designed for curious travelers wanting the 5th Avenue experience without giving up the comforts of a full-service hotel just steps from the beach. Experience the culture of Playa del Carmen and sink your toes in the white-sand beaches along the Caribbean. Discover the Riviera Maya and Cozumel, or head inland to explore archaeological ruins like Tulum, Chichén Itzá, and Cobá. Contemporary hotel rooms have Mexican flair and comforts like complimentary WiFi, a 50-inch HDTV, and a mini-fridge. All rooms have sofas and sitting a...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageWi-FiTourist Office
Kids PlaygroundAccepts major credit cardsTVWedding ServicePlayground
several
Broadband InternetSpecial diet menus (on request)Wheelchair Accessibility
Business Facilities / Facilities
PhotocopiesBalcónCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaConference Center
Transport options
Paid garageOnline check-inBicycle rentalTowels and bed linenValet Parking
Food & Beverage
Special diet menus (on request)restaurantPublic RestaurantBuffet RestaurantCocktail Services
Activities
Personal Trainer on request
Wellness facilities
BarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestFree fitness centerMassage ServiceSpa
Cleaning / Laundry Services
Online check-in
Stores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooHairdresser on requestShops / Shopping

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    934

  • Very Good

    136

  • Good

    45

  • Reasonable

    29

  • Bad

    30

Travelers profile
  • Business

    66

  • Couples

    381

  • Solo travel

    68

  • Family

    233

  • Friends getaway

    166

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great property with easy access to Cozumel ferry

Reviewed 17 january, 2022

The staff is very pleasant and welcoming. The rooms are very modern and clean. The roof top pool has a great view of the ocean only two blocks away. This is a great location that has easy access to the Ultramar Ferry Playa del Carmen. This is a 5 min walk to the ferry and mall for shopping. They gave us a complimentary upgrade to a junior suite since we are a Hilton diamond member. Unfortunately there was no complimentary upgrade for diamond with an ocean view. The shower design needs a little bit of work. We stayed in two different rooms and both rooms seem to have water from the shower that leaks through the shower door onto the bathroom floor. One minor thing we thought was disappointing was beach towels didn't seem to be available around mid-morning. I asked for beach towels for use at the pool around 10:30 am and they told me they might not be available for another hour. I would like to mention Adrian Seguridad was very helpful with guiding us to Cancun by arranging a taxi. Adrian was also very helpful by suggesting to check out two money exchanges near by and pay for our taxi in pesos. Another staff member recommended tacos from El Fogón just a short walk away. Excellent tacos and margaritas at El Fogón. We would most likely stay here again!

epeak

Concierge Service Excellent - Patricio

Reviewed 17 january, 2022

I have stayed at The Fives more than once, and while my most recent stay showed the COVID short staffing, the concierge service was great. - 3 Stars for overall service - 5 stars for concierge service Patricio, the concierge, helped me to book a captained yacht within 24 hours, as well as a private driver to take my group to/from Tulum for a party, which was not easy, considering the party didn't end until 7 am the next day. I highly recommend using Patricio for your concierge needs in and around Playa/Cancun/Tulum.

davidbE4869NW

Great stay!

Reviewed 15 january, 2022

We had a wonderful time staying at the Fives. Rooms were large, location was great, close to shopping, restaurants, the beach and pier to Cozumel. Rooftop pool had a nice view of the beach, you could swim and sun without the sand. We will be back!

arnohess

My most disappointing Hilton stay

Reviewed 14 january, 2022

This was one of the most disappointing stays. We booked a one bedroom suite with a kitchen. We were given a room with a view of construction and trash (see photo). When we checked in they tried to charge me $1400 deposit but since I have a debit card rather than credit one they couldn't do it. Because of that they removed everything from our kitchen - dishes, utensils, pans, etc. Apparently then cannot let us use the kitchen that we paid for because they can't charge me $1400 deposit. After insisting at the reception we were allowed to have utensils in the kitchen IF I sign a payment document with blank amount. The over wasn't working so they replaced it with an industrial microwave, leaving a big whole with electric cables out in the open (see photo) for our baby to play with. We had to block the whole with one of our suitcases. The hotel supposedly has a great hygiene but they consistently brought us dirty baby chair (see photo). We had to ask them every morning to clean the chair after they bring it. Our pillows also had mold stains (see photo). The breakfast consisted of the same 4 things every single morning and might as well be the most boring breakfast I've had in a Hilton. The hotel offers day passes so unless you go very early you won't be able to find a spot at the rooftop. The nicer beds at the rooftop are not available unless you purchase a bottle. We booked a rate that included $555 credit but it was a scam - you aren't given a credit but rather tiny coupon codes that have extra conditions to make them useless. For example on their site they say $75 wine credit but instead you get 6 coupons of $15 each and you can use only one at a time. On their site they say $50 credit for food and drinks but you get a coupon that says that it can cover only 25% of the bill so unless you eat something for $200 you can't really use it. The SPA coupons were unusable since the SPA wasn't even open except for $200+ massages. Additional disappointments in no particular order: - The lights in the 1 bedroom suite are connected - you can't turn off the lights in the bedroom and have the lights on in the living room - Bathroom smells like sewage if you turn off the AC - Their site says 10% discount on food and drinks if you book directly. It's a lie - we were always charged full price - The photos on their site shows a nice espresso coffee machine with capsules. It's a lie - you get cheap americano machine. The woman at reception said "sorry". - Hotel offers "all inclusive" rates so all cocktails are watered down even if you pay for the. Food is also "all inclusive" quality. - Windows and walls are too thin to stop the noise from the clubs nearby during the night. Expect loud music until 2am or later

estoev

Great location, rooms smelled very moldy

Reviewed 12 january, 2022

Only bad complain was the rooms smelled really bad like mold, trust me i never write reviews had to for this stay. I booked two separate rooms for my family and they both stunk like mold i think it was from the a/c system.

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