The Reef Playacar Resort and Spa

TripAdvisor Review

Based on 6590 review

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The Reef Playacar is an all-inclusive beach front hotel that has 196 guest rooms scattered in 18 charming villas that dot the resort’s lushly landscaped beachfront setting. All rooms are equipped with one king size or 2 double beds, a furnished balcony or terrace, private bath room with hairdryer an...

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Availability

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Habitación Superior con Desayuno

Room with king size bed or double beds, air conditioning, private bath, hair dryer, bath spill, TV, telephone, minibar (no rellenable) alarm...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 3 years

Immediate booking

Property Info

The Reef Playacar is an all-inclusive beach front hotel that has 196 guest rooms scattered in 18 charming villas that dot the resort’s lushly landscaped beachfront setting. All rooms are equipped with one king size or 2 double beds, a furnished balcony or terrace, private bath room with hairdryer and vanity mirror, iron & iron board, air conditioning, ceiling fan, TV, telephone, an alarm clock and safety deposit box. Wooden pathways meander throughout the resort, past tropical gardens, waterfalls and cenotes, connecting guest rooms to the resort’s restaurants, bars, the beach and Reef Spa.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Kids PlaygroundButlerTennis courtWedding ServiceButlerJacuzzi
Reception services
ExchangeWi-FiTourist Office
Cleaning / Laundry Services
Laundry / Dry Cleaning
Business Facilities / Facilities
PhotocopiesCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.
Common areas
Gimnasio
Food & Beverage
restaurantPublic RestaurantBuffet RestaurantCyber Point
Transport options
Online check-inBicycle rental
Wellness facilities
BarCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SBabysitting on RequestDirect beach access
several
Special diet menus (on request)
Stores
Gift ShopHairdresser on requestShops / Shopping
Family entertainment and services
Coffee/Tea MakerPlayground
Accommodation
Playground
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2343

  • Very Good

    2349

  • Good

    1042

  • Reasonable

    492

  • Bad

    364

Travelers profile
  • Business

    31

  • Couples

    2539

  • Solo travel

    146

  • Family

    2114

  • Friends getaway

    909

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great location - when you stay just a couple of days....

Reviewed 17 january, 2022

Was long thinking about whether that is 3, 4 or 5* review - but afterthinking and when considering for whom this place is - i think it is well worth the stay. First of all, we stayed there just for a couple of nights to see Playa del Carmen and its closeby attractions. If i'd be searching for a place to spend a 1+ week beach holiday - go somewhere else. Here's why: The Pro's - LOCATION: the hotel is in a guarded community in walking distance to the nightlife of PdC, so when you go out you'll have everything closeby and a nice stroll. but you won't hear the hammering beats of bars & clubs at night. The ferry pier is also just around the corner. - The setting is lush green and the gardens are beautifully maintained with old vegation all around - Rooms can be a hit & miss, but we ended up in a very nice room (after getting upgrade 2 times due to complaints about the rooms we were assigned to) - beach access and friendlines of personnel - Food is good when taking into account thats its an all inclusive resort. Breakfast was sumptious. The CONs - the first room we got was literally the worst possible, next to staff accomodation worn out furniture, dark, not very nice. Only after compaining we got upgraded - the average guest is mid-age american tourist staying there for a booze vacation starting to drink just after breakfast on the swim up bars. - Beach chairs are so limited that not everyone will get a spot not even mentioning an umbrella. There is an extra section for so called "platinum guests" that we were chased off from the day we didnt get a sunbed in the "normal guest" area. not so guest friendly. - on fridays and saturdays there will be some american couple getting married on the beacht, half the bars will then be closed to other guests. - all bars close at 11 pm For our purpose, the hotel did the job, if it does for you too, one must decide for yourself.

Thorsten27

Amazing hospitality

Reviewed 15 january, 2022

Really enjoyed our whole experience. What stood out was the customer service from all the staff especially Chris C. He helped us get a reservation last minute for an Italian dinner so my wife and I could enjoy a relaxing date. Thank you Chris C.!

Zburley

Room bed

Reviewed 13 january, 2022

Our booking room with 2 queen bed or one king bed, we get only one small bed maybe full bed. Other service, clean, location, welcome desk, security, activity & everything was great & professional as we like

kbara243421

Disappointed in food

Reviewed 13 january, 2022

Beautiful place. Very warm friendly staff. We were happy with the Covid protocol. Most people wore masks It was also disappointing that the cut out the delicious 4 o’clock coffee bar and the afternoon ice cream shop. However I thought I was back in Cuba when I saw the food. Definitely not Mexico quality.

Scotiagirl1954

Antonio Domingas provided great service

Reviewed 11 january, 2022

I enjoyed the food but the service was top notch, I would have liked to try other items on the menu if my stay was longer. The texture of the mahi mahi wasn't my favorite but the flavour was good, I prefer grilled fish over poached. The melted cheese was a little plain but still tasty. The tortilla chips weren't warm or fresh tasting, I find hot thinner tortilla more to my liking. Overall I enjoyed my experience and would definitely consider coming a second time.

93dariand