Tukan Hotel & Beach Club

Club de Playa

TripAdvisor Review

Based on 1785 review

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TUKAN HOTEL & BEACH CLUB is located in the heart of Playa del Carmen, only 45 minutes from the Cancun International Airport. Located on the famous 5th Avenue, the Tukan guests have all the options to enjoy and live the destination: the Riviera Maya TUKAN HOTEL & BEACH CLUB is surrounded by restaur...

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Availability

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Deluxe

Newly refurbished suites with a Modern - Contemporary design, located in the central building or annexes. Use a queen size bed or matrimonia...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 4 years

Immediate booking

Deluxe Dos Recamaras

Located in the main building, these rooms have an attractive design with tropical colors and Mexican style. Equipped with A / C, ceiling fan...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Max 3 children -

by 4 years

Immediate booking

Property Info

TUKAN HOTEL & BEACH CLUB is located in the heart of Playa del Carmen, only 45 minutes from the Cancun International Airport. Located on the famous 5th Avenue, the Tukan guests have all the options to enjoy and live the destination: the Riviera Maya TUKAN HOTEL & BEACH CLUB is surrounded by restaurants, cafes and night life on Fifth Avenue and only a few blocks from the sea Caribbean where you can find on the Beach Club "Kool Beach Club", which can also enjoy unique as Hotel guest benefits. The hotel has 145 rooms in a main complex and three outbuildings surrounded by a lush vegetation, crea...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Common areas
TV room
Reception services
24 hour reception
Food & Beverage
PubrestaurantPublic RestaurantBuffet Restaurant
Pool and wellness facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tour
several
Self parking (surcharge)Smoking area

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    363

  • Very Good

    489

  • Good

    433

  • Reasonable

    199

  • Bad

    301

Travelers profile
  • Business

    31

  • Couples

    708

  • Solo travel

    87

  • Family

    421

  • Friends getaway

    407

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Excellent

Reviewed 21 september, 2021

Excellent servicing exlente ubicacion servicing estupendo de maricruz . Very good stay, clam, relaxing. The view was wonderful and very relaxing. The people were very nice and considerate on many things.

philipaS6017ZZ

In Utter shock

Reviewed 30 december, 2020

Please don’t be deceived by the pictures online, this place is not a good hotel to stay in. First room had mold on the mattress, we asked to move to another room. 2nd room, OMG the smell from the bathroom and the drains. In my honest opinion, this hotel should be condemned. The beds were so uncomfortable, we went to Walmart to buy a Mattress topper, which didn’t help AT ALL. I can’t believe the amount paid for this hotel. The front desk will convince you to purchase the all inclusive package which is $28 per person, includes food and drinks, alcohol included. I walked over to get a beer since the room Situation had me so shocked. The hostess, went to pour a beer, which appeared to be a frozen 40oz from Oxxo. She struggled to pour the frozen beer, and acted as if nothing was wrong. I just poured the beer out as soon as I walked out the door. Worse hotel experience I’ve had in my adult life. The rating system you can only give this hotel a terrible! I really wish I could just give the option to close the doors until this place is upgraded. The only positive for this hotel is the location, the location is perfect, one block away from 5th Avenue.

lust4moreTravel

Good, Clean, Value

Reviewed 19 november, 2020

I spent five nights in room 212 overlooking the pool. The bell staff was very helpful and check-in was quick and easy. I thank Mireya and the cleaning staff for keeping my room very clean the entire stay. Some parts of the hotel were closed and some facilities were a but hard to find as it is spread out in a seemingly random fashion, but it was a pleasant and comfortable hotel that offered great value. Gracias!

deepsix2

A trip from hell

Reviewed 12 april, 2020

Everything that could have gone wrong, DID. I would not use air canada vacations again and would not recommend it to anyone. It was a cheap hotel, no water available ( there was a water fountain at the front desk but it was broken. Cold pool and cold hot tub. Meals across the street and the quality of the foof was terrible. All inclusive was more THIS IS NOT INCLUDED. . Air conditionning in our room was broken, TV was not working, we had to walk 1 1/2 kilometer to access the beach, all the good food at the beach WAS NOT INCLUDED, all,the good drinks were NOT INCLUDED, Christmas dinner was away from the hotel and again what we wanted was NOT INCLUDED, no bar service at the pool, false advertising at rhe pool site. At the cafeteria NOBODY spoke english. I could go on and on because I have a list of 38 issues that air canada vacations will have to deal with, I complained to them but they are STALLING the process.

Luc V

Stay Far Away

Reviewed 21 february, 2020

Tukan is definately less than 1 star very low end hotel after "UPGRADING"TO ASPIRA which is also owned by tukan for an extra 175usd that hotel was possibly 1 star.Don't be fooled by their pictures online absolute dive.Paid our travel provider a large extra sum to upgrade and get out of there and worth every penny.Also went to retrieve some of the 175usd ,25 per night for upgrade to aspira,and was told to bad we don't do that.

winters1968