Check-out ends at: 11:00
145 Jetport Blvd, Portland, ME 04102, United States - Portland, Maine - U.S - 04102
Check-out ends at: 11:00
Reviewed 7 september, 2022
where to begin? at the beginning of course. upon arrival, the 2 women at the front desk needed a little pow-wow…something on the computer screen had their attention. my never-before experience proceeded with my being asked to produce documentation that my rate was valid. ok. no big deal. done. next, I was told that my room was given to someone else…apparently my Diamond status wasn’t Diamond enough? Why even bother to let me choose a room, right? the explanation was that my rate negated my Diamond status and having a room choice So much for loyalty status… I get to the new room and am struck by the subtle scent of smoke as well as a fecal smell near the corner. I am unhappy… but exhausted and have a 4am return to the airport. Heat in the room not working. Well at least there is running water and the toilet flushes. The funniest thing? I order UberEats. The driver claims to have left it at the front desk. I go out and there’s no food. my guess based on what has been my experience so far? front desk perhaps gave it to someone else. anyways… Marriott or Embassy Suites if at PWM again
Good for Airport Location
Reviewed 6 september, 2022
The Hilton Garden Inn Portland Airport was comfortable and clean. It is located a few miles from the airport but has a complimentary shuttle. The rooms are spacious, comfortable and very clean. The lobby is open and offers comfortable seating in a nicely decorated area, convenient to wait or have a small discussion, The staff are friendly and informative. It was disappointing that the hotel was still not offering its standard breakfast and dinner, due to COVID restrictions. They offered a complimentary continental breakfast, but no other meals were available. There were limited nearby options for restaurants. Good value location for pre or post air travel at Portland Airport
Expensive and in Need of TLC
Reviewed 25 august, 2022
We had a flight delayed and had to stay overnight unexpectedly. I think they gouge people who end up in that situation. Cost was high, including the bar items. Also, the room left something to be desired. The AC was pumping out stale air and the door on the bathroom wouldn't even close properly because it had somehow become misaligned. This seems like a basic repair they should be able to make before they put people in the room. Bed was comfortable and bathroom clean. Some staff were very helpful and pleasant to deal with. Others couldn't be bothered.
This is an amazing hotel ( the best staff ever)
Reviewed 17 august, 2022
I had to stay overnight while transporting AKC Boston Terrier puppies . When I arrived I was greated with the happiest staff I have ever met! I guess Portland Maine love!! They are amazing ! Room was amazing ! There is a restaurant down stairs and it was amazing I had there breakfast that made fully recharged. Thank you to the night staff that went over and beyond to make sure my stay was great ! Restaurant staff is always with a smile!
Terrible customer service and management.
Reviewed 12 august, 2022
This place only cares about getting your money. There are plenty of hotel choices if you are looking for a place near the Portland airport, I can’t think of a single reason you would choose this place.