Sheraton Porto Hotel & Spa

My stay at the Sheraton Porto in many ways exemplifies some of the key reasons why I decide to return to a given property on the basis of service excellence. Surely, the facilities and service offering are excellent and the property is in exceptionally well maintained condition (the hotel appears untouched since my last visit in Nov 2015). It is however the absolutely fabulous staff that made our experience really stand out, starting even long before arrival thanks to remarkable generosity with rebooking due to travel disruptions, as well as assistance with various requests shortly before arrival. In short, the staff at the Sheraton Porto appear to really enjoy and take an incredible amount of pride in their work to offer guest satisfaction, which will be remembered and valued by guests. During our visit, the assistance and efforts of everyone at the hotel made our stay and short visit to Porto truly memorable from A to Z, and the solutions in place to meet Covid safety and health requirements while at the same time keeping as many facilities and services operational with minimal restrictions imposed on guests, are efficient and well implemented. Taken together, I'll be looking forward to the chance to return to Sheraton Porto in the not too distant future.

My stay in the hotel was just ok, surprised they were selling SPA packages when it is closed due to covid, but otherwise ok. But I got a really bad experience when I discovered that room service spilled my electric toothbrush and got it broken. When I reported this on reception they promised me they would get back to me, and despite contacting them several times, never had any reply from the hotel side. It is of course an unfortunate event, but I expect some kind of considerate service from a 5* hotel when this happens, and they just ignored me. So that makes me feel it's not worth to pay for a premium service that you do not really get when you need it. Big dissapointment.

We stayed two nights in August 2020. The service is very kind, professional and Covid19 precautions were applied accordingly. Our Bonvoy Titanium Elite status has been recognised and were recognised and provided a room upgrade. The concierge lounge was closed. However, we had a breakfast buffet in a restaurant.downstairs. Snacks and beers/wine were served to our room throughout the day which was very nice. The "chef selection" meal was also served to our room during the happy hour. However portion sizes were small, so we suggest not to plan using it as a dinner replacement. The spa area is also open and amount of people is limited. We didn't need to pay for parking fees. We enjoyed our stay and would definitely come back.

Portugal's been on the list for a long time and last summer we finally took the plunge. Sheraton as always is a trusted brand and it delivered as always. Best price in the area, very clean, spacious room and so...not luxury, but comfortable and more.

This is an excellent and very clean premium hotel. While a Sheraton hotel is indeed expected to be very clean and very tidy and take extra care with respect to the Corona virus, we got the impression that this hotel, like in the entire country, is taking the matter extremely seriously across the board. Indeed, all facilities are working properly, and even with a level of extra care because of the Corona virus. Admittedly, at times this may seem a bit exaggerated, but as a guest you feel safe and in a good environment. There is still buffet breakfast, the gym is working close to normal and even the swimming pool is functioning like a normal times. We felt very comfortable and very safe, even beyond what we would have expected for a Sheraton hotel.