Look elsewhere!! This place should be condemned
Reviewed 15 September, 2021
The staff had absolutely no personality, and didn’t care or apologize when I brought up a few of the issues with the room.. The front revolving door is broken with caution tape around it being blocked my an overflowing garbage can..
The hall way to the room reeked of pot and cigarette smoke. In the room, it was dirty, the window was filthy inside and out, some surfaces covered in dust, the carpet was worn and dirty, the toilet seat was literally falling off of the toilet it was so loose, there was long hair in the tub, and the iron had a sticky substance on the handle with a used paper towel stuck to it. I was absolutely disgusted!
The pool was also out of order and has been for some time as it appears.. (this was a deciding factor in booking a room with this hotel) There was no mention that it was closed when I booked or when I checked in..
Finally, the parking at almost $30 a day was a little steep for hotel guests..
I NEVER complain about things, and I’ve been to hotels where there has been an issue with something, but it was something minor, and if it was addressed, the staff would go out of their way to help in some way.. I can’t remember a worse hotel experience than this most recent with The Hilton Providence.. It needs to be closed, remodeled and restaffed! I booked 2 rooms here for my family and spent $700 for 2 nights including parking and I feel completely ripped off..
Not what I expected for a Hilton
Reviewed 13 September, 2021
Shower curtain was ripped and frayed falling off rod. Bar closed at 10:00 even on weekends. Other rooms had pictures missing and screws just hanging on the wall. Wallpaper ripped, curtains falling off rods so they couldn’t be closed. I was at a wedding so I saw several rooms.
Frat House partying in hallways- dirty & loud
Reviewed 9 September, 2021
Most terrible experience. Paid a lot; got no sleep
Dirty & loud -Worse than Motel 6
Loud partying all night long in hallways. Drinking, screaming music, door slamming until past 430am
Hotel staff unwilling to intervene; no security
No manager on site to escalate and assist.
Reviewed 7 September, 2021
Hotel needs a major facelift. Dirty, gross, and smells. Short on staff. Bathroom smelled of mildew. Foyer under construction (didn’t help). Bathroom toilet cracked, vents rusty and dirty. Sheets had stains.
Reviewed 7 September, 2021
This was a terrible experience for my family and the entire over 100 rooms booked. The hotel was dirty, old, and maintained horribly. I have never been to a Hilton with such lack of cleanliness. If I could have left and found another hotel I would have but nothing in the city was available. I took pictures of my room for proof that would shock you. In today’s time during a pandemic, a hotel should be clean and this wasn’t. I was disappointed and disgusted