A Flawed Experience on a Resort Paradise
Reviewed 1 July, 2021
Whenever I start a review with negative comments (if any) and end with positives, my visit to a destination is deemed one that I would not forget for all the wonderful moments that I experienced, and it would command another visit.
Unfortunately, that is not the direction I am steering towards when it comes to Amanyara. I have always had the highest admiration and amazement for the Aman properties around the world for their luxury, style, design, quality, and 5-star service. Amanyara definitely ticked most of those categories but sadly it was strongly lacking in many aspects when it came to the service and one too many issues turned a wonderfully romantic getaway into something that left a lot to be desired at the end.
My special lady and I visited Amanyara two weeks ago for a romantic, relaxing and peaceful getaway to de-stress from the grind of daily life. On arrival at the property, we found it to be everything that we had hoped for. Beautifully spread out over thousands of acres with spectacular views of the Ocean, with a bar and restaurant, and spa and wellness services all overlooking and surrounded by carefully thought-out designs to make you feel at peace and give you the sense of calm that one looks for when they choose to spend a few days at such a property.
I reached out to the hotel a few days in advance of our arrival to make some special arrangements and the staff, who were all very warm and courteous, came through wonderfully on everything. Flowers in the room before arrival, a very romantic private dining experience in the Cove on our first night there, last minute arrangements to go diving the next day morning, very good spa treatments, and a really wonderful yoga meditation experience where we were lucky to be the only two people that morning, and so it felt like our own private session, and a wonderful arrangement for a private in-room dining experience on our last night that added even more romance to our stay. The complementary option of having breakfast in-room was great and gave us more time to stay in and relax.
One issue that we faced but which actually turned out to be a blessing was having to switch rooms for the last night of our stay as our original room was not available. This gave us the chance to experience and thoroughly enjoy two amazing accommodations at Amanyara – The Deluxe Pool Pavilion and The Ocean Cove Pavilion. Both rooms are highly recommended for two very unique and fantastic experiences.
Now if only we had the chance to leave this resort with all these positively amazing memories, but sadly having faced more than one unacceptable issue after another, we in fact left feeling somewhat upset and with the calm and peace of the previous couple of days being undone to some extent, leaving a lot to be desired. I am not one to usually complain and almost always look at the positives and try to ignore the negatives. But when you plan a luxury holiday with no limits on your budget and have paid the same, then you expect the best of the best, especially from a property with the reputation that Aman resorts have come to be known for around the world.
I am going to go day by day here because yes sadly we did end up having to endure bad experiences from our first night there. What should have been a perfect private dining experience to get our romantic getaway off to the right start, was dampened (and no I am not referring to the rain that showed up), by a 4-course customized menu not worthy of a luxury resort and by a Chef who clearly did not know his Art. Unable to give proper suggestions or recommendations, the lack of seafood options available, made us question if the Chef had the right culinary skills and expertise to justify the private dining experience. Unfortunately, we had an even worse experience on our last night when we requested a private dining experience in the comfort our room. Again, everything was amazing when it came to the setup and the arrangements, but disappointed by the food, it took away from the overall experience.
Sadly, our hopes of a peaceful in-room breakfast on our last day, would have given us more to be happy about as we left the resort, but again it was not to be. The resort claims that they do not allow drones to maintain the privacy and tranquility for their Guests, but due to a lapse in security and proper protocols to check on these things led to our morning being completely ruined by a drone flying right over our room and at times dropping so low with the clear intention of violating every ounce of our privacy with a clear view of us. Add to that the noise of a cheap drone, left us even more furious and annoyed as we checked out and headed to the airport.
There is a lot that the Management can and needs to do to meet the high standards of Aman properties all over the world and I sincerely hope that this review is taken seriously to enforce those very changes.
Don’t waste your money
Reviewed 5 May, 2021
I will never give another Aman resort my business. What a disaster from start to finish. They were disorganized, poorly trained, and had no idea what was going on. We were constantly told incorrect things, mislead, and lied to about every aspect of our stay. Some employees were friendly, others were not. The rooms were average, with various items broken, and featured a squeaky fan and broken window that kept us up all night. When we went to check out, we noticed we were charged $900 for items that we didn’t order or were suppose to be included with our stay (they charged us for water for example). We protested, they were rude and held firm, and now I will have to dispute the charges with Amex. Judging by the other people who were checking out at the same time, it’s obvious we weren’t the only ones who had these issues. For rooms that cost $4k/night, we expected a lot more. Do yourself a favor and take your business elsewhere.
Villa 1 - Host Laurence - Amazing!!
Reviewed 3 May, 2021
During our stay at the Amanyara Resort - Laurence was our full time Host for Villa 1 - He was absolutely incredible. He was able to handle our needs & accommodations every step of the way and in a timely matter. I cannot wait to go back to see him & the entire staff operations at the Amanyara Resort Turks & Caicos :)
All the best,
Reviewed 28 April, 2021
We stayed at Amanyara for a week. The place is stunning , perfect to disconnect and relax as we were looking for. It was more busy that we were expecting during a pandemic but we still have an amazing service. Thanks to Maggie , the blonde manager, for her help and advise, was great.
Food and drinks are good and the hotel beach is a paradise.
Absolutely a must
Heaven on Earth!
Reviewed 21 April, 2021
The truth is after 2020 you would think that any travel would feel good but now more than ever you want to know you are safe and comfortable. Amanyara took things to a whole new level so do yourself a favor and book something now. If you need more convincing I'll share more of my experience.
First I'll say that this is my 19th Aman property to stay at and the group isn't for everyone. If you want something special that helps you feel refreshed and revived this is your spot. Let's start with the important things - the room. There are a few types and the basic layout is wonderful with plenty of privacy and space. If you can go all out and get a beach view villa or if budgets aren't even a concern they have even larger options for you.
Next up, service - the entire team I interacted with is great. Tina on the concierge team can make just about anything happen. She helped us charter and great catamaran for a perfect day. If you want some photos amazing ask for Putu - he's an incredible professional photographer and a lot of fun to be with. He took some great photos of us that I will treasure for ever. We had several hosts responsible for us and they were all great. Alex was our morning host and she was a joy and helped us get exactly what we needed. Food and beverage - the food was excellent and some of the best of any Aman property that I have stayed at. The sommelier Winnie is a wealth of information which helps in navigating the massive wine list.
If you want amenities they have a great gym, Pilates studio, multiple tennis courts, fun beach toys all just waiting to be enjoyed. Oh and let's not forget about the spa!! If I could I'd go every day I would. The treatments were great!!
I am already trying to figure out how to go back to this beautiful property!
AM Bespoke T