Canceling a reservation
Reviewed 17 October, 2021
I have never had such a horrible experience trying to communicate with someone then with Baldi Hot Springs Resort & Spa!
We started planning a trip to Costa Rica that quickly had to be cancelled ALL within a few hours. Communicating and receiving our refunds from the other companies was very seamless BUT with Baldi it has been a nightmare!! I've been trying to reach out through emails and calling with no luck. Our reservation was cancelled immediately but our credit card has yet to be reimbursed. This all went down on September 20th.
I hope this get resolved but we'll see.
Amazing facility, less than amazing staff.
Reviewed 15 October, 2021
The hot springs at Baldi are very impressive. There are many pools to choose from, and different environments. My family had a wonderful time, except for the check-in experience. The staff at the reception desk were not very friendly or welcoming. They were the only people in Costa Rica that were that way the entire week we were there. Watch out especially for Kevin, who acted annoyed to have to be there to answer our questions about how the placed worked. Once we got past the coldness of the reception desk, however, we thoroughly enjoyed the warmth of the springs!
Quetzal spotting early morning! BEST experience ever!!! A maid pointed it out :)
Reviewed 23 September, 2021
From the second we left home for Costa Rica our children were surprisingly very upset to "miss Christmas", but after visiting Baldi hot springs they're begging to do Costa Rica every year.
(We began at Tulemar)
Then to Baldi with the monkeys, sloth, zip lining, we even saw that famous bird twice here! Quetzal - The Dr.Seuss based that book on Gertrude Mc fuzz
The fun & adventures trumped all else.
This place is incredible.
(and the people at the front desk were dedicated, helpful to a fault, personal kindness who my children and I became very attached to this past vacation)
Day ONE a girl employe employee went out of her way to make paradise perfect. Traveling comes with little problems: we needed special milk for our one child, diapers for another and mom forgot one of her personal items. This girl is so considerate and thoughtful. She will go out of her way to help and predict before you even request a need.
The communication was helpful and important.
We have 3 young children and that also comes with crazy demands -
Our children loved that restaurant by the pool with so many selections.
Loved the pools slides too. A lil waterfall. This is paradise:) Great place. wifi worked everywhere really well.
Guest arrived while i was leaving and asked worried about mosquitos and i realized after 6 nights we didn't have any bug bites! How?
I asked my middle daughter her favorites "getting to see so much water slides, pools everywhere & nature and the breakfast, YUM! ... and the swimming pools (again).
And zip lining, rafting, sloths and monkeys and all sorts of animals! Smoothies!"
Hope to return soon.
Beautiful hot springs
Reviewed 2 September, 2021
The hot springs were beautiful we did the day pass with dinner. The food was ok but the springs were amazing. They even had waterslides which were fun. The staff was friendly. Your pass comes with wifi but the wifi was down. Outside of that I had an amazing time.
Best hotsprings on earth
Reviewed 11 August, 2021
By far the coolest place I've Ever been to. We watched the football game- costa against Africa- in the chez lounge chairs In the hot tubs (where we also ate dinner, right in the pools) and it is affordable and there are over 30 pools. Haven't stayed there yet but we intend to fully! Really, would bring celebrities here. The best of the best.