Based on 849 review
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This charming hotel is located in the city of Stockholm. The hotel is located just a short driving distance away from the Royal Castle, affording guests a great setting from which to explore the many attractions that this wonderful city has to offer. The hotel is located within easy access of Slussen Station. This charming hotel appeals to business and leisure travellers alike. The hotel comprises eloquently-designed guest rooms, which exude elegance and charm. Guests can enjoy a sumptuous dining experience in the restaurant, where delectable dishes are sure to tempt the taste buds. The hotel ...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting Rooms
Pool and wellness facilities.
Reception servicesLuggage storage
nice hotel, very good restaurant
Reviewed 30 august, 2021
nice hotel, clean room, good breakfast friendly staff. Our tickets for the ferry were included, but they didn't sell them anymore in the hotel. Therefore they gave us a compensation for the tickets. Restaurant J is at the jetty of the ferry to Stockholm. The( fish) dishes were very good, friendly staff. It's close to the 'beach', with a very nice beach bar. You have to take the ferry (or the car) to Stockholm, so at the hotel it is quiet and calm and their are more than enough ferry's.
Awful Customer Service and unsafe conditions ruined stay
Reviewed 22 may, 2021
firstly the restauarant had awful and incredibly rude staff. only one single expensive and unappealing veggie option. nearly all seafood. and if you like seafood, don't expect the staff to be anything but rude. the snobby rudeness of the staff really put us in a bad mood that was tough to kick. paid extra for a room that had bath and sea view - after i complained that our room had no bath i was told i could choose either a room with a sea view OR a bath, but not both (as was specified on website). first the receptionist didn't believe i booked a room with a bath, then she blamed me again for not mentioning it earlier and finally said either way i couldn't have both - i could choose either a bath or a view. repeatedly tried calling reception with queries and even just orders for room service but never managed to get reception to pick up the phone. we wanted to get room service to order dinner to the room as staff in restaurant were so deeply unpleasant. but as mentioned couldn't get reception on phone so we had to get take away instead from local pizzeria. both the hotel restaurant for dinner and the breakfast had effectively zero or at best only token covid 19 safety measures in place and as the spread in sweden has been one of the worst in the world we skipped the free breakfast entirely as no one kept distance, the dining room was tightly packed and not a mask in sight on guests or staff. incredibly unsafe. zero precautions. the dining in both instances was a cesspool for the spread of infection. pillows were super uncomfortable. loud construction work going on right next to hotel. and finally when we checked out reception never bothered to even care enough to ask how our stay was - just indicative of how little care was given by the staff. nice view from room, which was fine. location was good. but service was so bad.
Reviewed 29 january, 2020
Loved the nature setting. Great breakfast buffet in a historic building and a nice boat ride to the city. Room was stylish and comfortable with direct ocean views and patio. Nice vibe overall with open fire in the bar at night and very pleasant staff.
Very Rude Staff and bad amenities
Reviewed 29 november, 2019
One of most un-informed and rude staff. They don't know anything about their own hotel. Don't provide you basic facilities like electric kettle for hot water, ironing board or water bottles. If you ask them it takes them more than 1 hour to respond and even then they are so discurteous, that you have to go down and get it yourselves. Their excuse is "sorry we could not leave our station". This is after they tell you on the phone that they will bring it to you!
The worst customer service ever! Absolutely pathetic !
Reviewed 28 november, 2019
1) You check in after a long and tiring flight and the room phone doesn't work 2) There is no soap in the bathroom 3) You go down and ask the reception to fix the phone and put the soap in the bathroom and come back after a couple of hours and instead of fixing these things the reception hands it to you come so you can fix it yourselves 4) You ask the reception where's lounge for a drink and a snack, they have no clue 5) When you finally find the lounge. One employee says its included in your membership, the other says its not - they have no clue 6) You ask for a laundry board they say we dont provide it. Go to level 4 in the laundry room 7) You ask for room service menu they say we don't keep it because we have a very simple menu of 5-6 items 8) You ask for your regular complementary water bottles, they say we don't provide it Mind you this the Marriott Bonvoy #Ambassadorelite experience i can only imagine what kind of service a non loyalty member would get Personally the worst customer service i have ever seen !