Based on 602 review
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This family-friendly city hotel is located just 3 blocks from the Zocalo (main square) in Puebla's historical city centre and only 1 block from the Puebla Convention Centre. It is ideally located for both business and leisure guests, and around a 20-minute walk from Santa Rosa Museum and the CAPO bus station. The forts of Loreto and Guadalupe are 1 km from the business hotel and guests can go on an African safari 45 minutes' drive away. Mexico City is around an hour and a half by car from the hotel. The hotel forms part of a financial district which started up in the 16th century. It was expan...More details
Check-out ends at: 11:00
Reception servicesSafe boxLuggage storage
Business Facilities / FacilitiesBusiness Center
Good for 1 night
Reviewed 24 july, 2021
Good hotel for a day, max 2! The lady at the front desk was extreeeeemely rude, she didnt even aknowledge that we arrived. The room is small, very tight no warm covers and it did have an AC unit for those who asked. The restaurant is very good though!!! And the nicest person was thr valet guy!
Reviewed 28 april, 2021
Clean rooms, with great view of the church, great restaurant attached, and Sauna with steam and private rooms, get the herbs for a healing experience! Located in the colonial center, near all museums and cathedrals.
Nice and Clean
Reviewed 15 march, 2020
Very centrally located and walking distance to the Zocalo. Lots of Restaurants and supermarkets nearby. The beds were very high, almost needed a ladder to clamber onto the bed. Very clean but small room without window. It was very cold in Puebla on that one night we stayed there.
Could not change my reservation for another day
Reviewed 4 march, 2020
I know I chosed an unchange rate, I was so sure about my trip that I arrived to Puebla, however I couldn¨t arrive to the hotel due to an unexpected event when I was driving on the Niño Poblano avenue. I called to the hotel to explain what had happened an ask a change to another day, but the answer was "it is not possible" , taking into account that I arrived to Puebla I would have expected the hotel to support me with the change., but it didn´t happen
Not a very good experience
Reviewed 30 december, 2019
We stayed at this hotel only for night and our experience at this place wasn't the best . We arrived at the hotel around 4 pm and after 15 minutes waiting we finally checked in and we were told that our rooms were not ready when they supposed to be ready at 3 pm (check in starting time) , even when the staff at the lobby were friendly and polite they lied on us saying our rooms will be ready in 5 minutes , we had to wait another 25 minutes on top of those 5 minutes with children running around the lobby and making noise well we understand it's a family hotel . After we finally made it to our rooms we realized one of them didn't have a coffee maker not a big deal but also we realized that the fan of bathroom of one of our rooms wasn't working properly and it was making a crazy noise well we didn't say anything as we just wanted to relax after a long driving trip .The next day we decided to have the breakfast included in our reservation in the restaurant of the hotel we received a very welcome from a gentleman who sat us right away, after ordered drinks (coffee/tea) we had to wait 20 minutes to get them and after to asked them again ! 10 minutes after getting our drinks we waited another 10 minutes to get menus and finally order our breakfast . Even when our server apologized for the slow service it seems personal does not work organized as the restaurant wasn't full at all I don't think I am staying again in this place in my next visit to Puebla and I won't recommend it either