Dreams Jade Resort & Spa

TripAdvisor Review

Based on 13369 review

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Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests enjoy a family-friendly, modern vacation experience, where play a...

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Availability

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Junior Suite Vista Tropical Cama King

-Room view Overlooking the gardens or mangroves (subject to availability) -Description These accommodations offer a relaxing environment, a...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Suíte Junior King Vista ao Mar

-Room view Sea view -Description These accommodations offer a relaxing environment, as well as services such as the minibar, as well as Wi-...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Suíte Junior King Frente ao Mar

-Room view Sea view -Description These accommodations offer a relaxing environment, as well as services such as the minibar and Wi-Fi....

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club King Frente ao Mar

-Room view Sea view -Description Spacious suite measuring 230 m², with extra amenities such as a pillow menu, balcony and exclusive access ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Preferred Club King Vista ao Mar

-Room view Sea view -Description Spacious suite measuring 230 m², with extra amenities such as a pillow menu, balcony and exclusive access ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Junior Suite Vista tropical Duas Camas

Room view Overlooking the gardens or mangroves (subject to availability) description These accommodations offer a relaxing environment, as...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Suíte Junior Duplo Vista ao Mar

-Room view Sea view -Description These accommodations offer a relaxing environment, as well as services such as the minibar and Wi-Fi, amon...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Suíte Junior Duplo em Frente ao Mar

-Room view Sea view -Description These accommodations offer a relaxing environment, as well as services such as the minibar and Wi-Fi....

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Preferred Club Suite Duplo Vista ao Mar

-Room view Sea view -Description Spacious suite measuring 230 m², with extra amenities such as a pillow menu, balcony and exclusive access ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Preferred Club Suíte Frente ao Mar com Jacuzzi

-Room view Sea view -Description Spacious suite measuring 230 m², with extra amenities such as the pillow menu, hot tub on the balcony and ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Breakfast Plan Junior Suite Tropical View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Junior Suite Tropical View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

Breakfast Plan Junior Suite Ocean View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Junior Suite Ocean View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 3 children -

by 2 years

Immediate booking

ROH

Run of the House...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Property Info

Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests enjoy a family-friendly, modern vacation experience, where play and party are just steps away from peace and quiet. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. Guests can enjoy ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageWi-Fi
Kids PlaygroundRooms for the disabledAccepts major credit cardsPolyglot TeamTVTennis courtWedding ServiceJacuzzi
Cleaning / Laundry Services
Laundry / Dry CleaningOnline check-in
several
Broadband InternetFree self parkingSpecial diet menus (on request)Wheelchair Accessibility
Common areas
Playroom
Accommodation
24-hour room servicePlayground
Food & Beverage
Special diet menus (on request)restaurantBuffet Restaurant24-hour room service
Transport options
Online check-inTowels and bed linenTVValet Parking
Wellness facilities
BarBabysitting on RequestFree fitness centerDirect beach accessOnline check-inMassage ServiceSpa
Activities
Bath/Shower ComboWater sports
Business Facilities / Facilities
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.Ropa de camaAuditoriumCoffee/Tea Maker
Stores
Gift ShopBusiness centerRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indooShops / Shopping
Family entertainment and services
Coffee/Tea Maker

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    8186

  • Very Good

    3300

  • Good

    1128

  • Reasonable

    431

  • Bad

    324

Travelers profile
  • Business

    213

  • Couples

    4730

  • Solo travel

    162

  • Family

    4917

  • Friends getaway

    1938

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

We enjoyed the time and relaxation and would highly recommend this place to all..

Reviewed 19 january, 2022

The resort was the cleanest and most friendly one we have ever been to....everything went well and great ...only thing we didn't like was the road into the resort.......little shaky and sketchy. Felt like coming into cartel blvd😃...... otherwise all went excellent.

5676monk

Beautiful Place, some aspects not so great

Reviewed 19 january, 2022

Stayed here for five nights in January of 2022. The lobby upon arrival immediately took our passports and left us to sit and wait. Shortly someone approached, asking us if we were interested in the travel club. We promptly told him NO, to upgrade to preferred club, and are happy to pay the difference. This is my fourth stay at an AM resort in preferred club, so I know the drill when it comes to them trying to trick people into the travel club presentation. We were quickly helped as soon as we made our disinterest in the travel club apparent. The grounds are very nice, the pools are also very nice. We got an ocean view suite near the preferred pool. We tried the French, the Mexican, and the Mediterranean restaurants for dinner. The Mexican was our favorite. The avocado tartar is excellent, and the enchiladas are very good as well. The preferred pool had great service, our favorite waiter was Alvero. The food at Barefoot Grill by the preferred pool was very good. The fish tacos and chicken wings were the best. The use of an app for viewing all menus is rather tiring. We are past the point of Covid where people think it’s spread from a restaurant menu. There was also no room service menu available, not even on the app, so we had to call and have them go through options. However, the room service was tasty, and the service was very good. Our housekeeper Deisy, was also wonderful. Our room was very clean each day and she greeted us in the hallways. The Amstar attendants are also very friendly, but please beware of certain excursions, because travel time to get to marinas, etc. is a lot longer than planned. We booked an isla mujeres cruise and it took 2.5 hours to get from the hotel to the port of Juarez, then nearly three hours to get back to the resort afterwards. If private transport is available, I’d strongly suggest paying extra for it. The gift and clothing stores are INCREDIBLY overpriced. Worse than any resort in any country we have stayed in. Also, they no longer offer hair conditioner! What kind of a resort with beach and pools does not have conditioner? Any hotel or motel I have ever stayed in has complimentary conditioner. This is unacceptable in my opinion. Had I known, I would have packed some. We had no issues with the staff, all very nice. The aspects of this resort I did not care for are the fault of upper management. Also, do not believe the website when it states covid tests are inlcuded with preferred club. They are not, unless you book preferred club prior to arrival. Would I stay here again? Maybe.

2peasinapodtravel

Great vacation

Reviewed 19 january, 2022

Food, pools, drinks and entertainment are amazing! We had so much fun on our trip and always had something to do! The resort was clean and the staff were friendly and very helpful. Beaches were always clean and well maintained. They had great shows every night and the bike tour to town was a lot of fun.

748annamariab

Hire More Staff to Reduce Wait Time

Reviewed 17 january, 2022

My family and I stayed for a week and here’s our take: 1. At the main pool there was one person to serve all the guest who wanted burgers and lord knows he tried to keep up but everyday there was a line. 2. The lines/wait at the restaurant were always LONG so be prepared to wait. 3. The drinks were watered DOWN big time! 4. The lines at the ice cream/ coffee shop were long. If they would hire more people it would fix the wait problem. Staff were nice! Covid test was by appointment so make ur appointment as soon as you check in. The tests were quick. They will relocate you to another building if you have Covid and from what I overheard only the person with Covid can stay ( regardless if it’s a kid—the parents will have to pay to stay and must be confined to a room. I liked the gym! I worked out daily and could always get a machine.

melonismatters

Personal attention

Reviewed 16 january, 2022

The restaurants were wonderful with easy access and minimal waiting. Reservations only required for the hibachi grill performance in Spice. My husband loves blue cheese and he was thrilled to find it available regularly at the buffet. At lunch he decided to have a fresh hamburger off the grill but, alas, no blue cheese that day. He asked wait staff and soon Chef Francisco appeared and offered to make my husband a custom burger. Here (in the dining section) is the picture of the fabulous Blue Cheese Bacon Burger. This is one example of the personal attention that is given to make the Dreams guests happy. On the day we left Chef Francisco made us wonderful sack lunches to enjoy on the plane. A wonderful vacation.

Barb B