Excellence Riviera Cancun

Starting at

$ 349

TripAdvisor Review

Based on 21489 review

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Excellence is the word that describes this magnificent adults only resort, situated right on a lovely beach of the Mexican's coast, between the vibrant city of Cancun and the beautiful Playa del Carmen. Cancun International Airport is only a 20-minute drive away and the staff of the hotel might help...

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Property Info

Excellence is the word that describes this magnificent adults only resort, situated right on a lovely beach of the Mexican's coast, between the vibrant city of Cancun and the beautiful Playa del Carmen. Cancun International Airport is only a 20-minute drive away and the staff of the hotel might help guests to arrange transport service. All the accommodation units offer a little world of luxury featuring top-notch amenities to provide an unforgettable stay in Riviera Maya. The establishment boasts an incredible range of dining and wining options, offering exquisite international cuisine in diff...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    17527

  • Very Good

    2747

  • Good

    809

  • Reasonable

    248

  • Bad

    158

Travelers profile
  • Business

    125

  • Couples

    14380

  • Solo travel

    162

  • Family

    1257

  • Friends getaway

    1716

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Wonderful stay at Excellence Club

Reviewed 8 december, 2021

We had a wonderful stay at Excellence Riviera Cancun. We especially enjoyed our time at the Excellence Club Pool. Lucia was amazing! She was so kind and always made sure our drinks were full. Moises made wonderful cocktails. We’ve been to several adults only all inclusive and this has the best night life by far! We loved the silent disco night! You won’t be disappointed.

karinjramos13

Fabulous Forty Trip

Reviewed 8 december, 2021

We went for a friend's 40th birthday. Everything was amazing. The grounds are so pretty, the beach was beautiful, the pools were awesome. The staff was very helpful and accommodating. The silent party was one of our favorite activities. The meals were all great. I would definitely go back to an Excellence resort.

Mari D

Excellence no longer than Excellence we knew

Reviewed 8 december, 2021

Been planning our first trip since CoVid and given our previous trips at these resorts, we expected the same kind of service, sadly it isn't. We are here for 2 weeks with one week to go and the service is sub par. Having spoken with other guests, I can assure you my comments are shared by others. One fellow in the Excellence Club begged the resort to refund him and send him back home. We were at the Lobster House for an hour and 40 minutes for dinner 2 nights ago. Service was was so poor. White wine warm and you constantly need to wave at a waiter for a refill. I am not sure if they are experiencing staff shortages and supply chain issues but when you spend the kind of money we spent coming here, we expect at least what we have had before. It is far from. This is my first time writing a review and only sharing so that others can come here with a full picture of the current state.

Sanchez1964

Basmati restaurant is the best!

Reviewed 7 december, 2021

Lovely food and excellent service shout out to Gilberto who looks after everyone! The chicken soup with garlic naan bread is amazing . Had tikka masala which was great washed down with nice rose wine.

186225Julie

Excellent experience!

Reviewed 7 december, 2021

Would go back. Great choices of restaurants, service was excellent. Well maintained property and many options for enjoying your time. Saw many repeat guests there and could easily see why. We did not use the spa because of the expense but it did look very nice.

lukeawilson