Royalton Riviera Cancun

Starting at

$ 213

TripAdvisor Review

Based on 15594 review

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Property Location Located in Puerto Morelos, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is by the ocean, within a 15-minute drive of Costa Occidental de Isla Mujeres National Park and Xoximilco. This 4.5-star property is 7.1 mi (11.4 km) from Canc...

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Property Info

Property Location

Located in Puerto Morelos, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is by the ocean, within a 15-minute drive of Costa Occidental de Isla Mujeres National Park and Xoximilco. This 4.5-star property is 7.1 mi (11.4 km) from Cancun Country Club and 10 mi (16 km) from Ventura Park Cancun. Distances are displayed to the nearest 0.1 mile and kilometer.
- Costa Occidental de Isla Mujeres National Park - 0.1 km / 0.1 mi
- Xoximilco - 8.9 km / 5.5 mi
- Cancun Country Club - 11.4 km / 7.1 mi
- Crococun ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Stores
Beauty Salon
Business Facilities / Facilities
Business Center
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedMinimum age of clients 18Dry cleaning / laundry servicesWheelchair access (there may be some limitations)Recommended for adults onlyFast check-inCoffee / tea in common areasSmoking areasReception with wheelchair accessIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseParty roomMultilingual teamUmbrellas by the poolNumber of outdoor pools: 2Quick checkoutHealth clubSpa treatment roomsShower room adapted for wheelchairsBeach umbrellasSeasonal outdoor poolWheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andPamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Take time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services, wedding services, and a television Take time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers body treatments and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suFree tea bags/instant coffeeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiDon''t miss out on the many recreational opportunities, including a nightclub, an outdoor pool, and a lazy river. Additional features at this pousada include complimentary wireless Internet access andPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suSpend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access. This aparthotel also features complimentary wireless Internet access and tour/ticket assistancePamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino isPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as indoor tennis courts, a sauna, and a fitness centTake in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 2 outdoor swimming pools are a perfect way to relax and recharge. This Take advantage of recreation opportunities such as a casino, or other amenities including complimentary wireless Internet access and concierge services.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Don''t miss out on recreational opportunities including an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistanceEnjoy a range of recreational amenities, including an attached winery, a water park (surcharge), and bicycles to rent. Additional features at this Tuscan-style country house include babysitting/childcDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceEnjoy a range of recreational amenities, including an attached winery, a water park (surcharge), and bicycles to rent. Additional features at this Tuscan-style country house include babysitting/childcElevatorPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. Add

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    10035

  • Very Good

    3288

  • Good

    1336

  • Reasonable

    389

  • Bad

    550

Travelers profile
  • Business

    199

  • Couples

    4360

  • Solo travel

    130

  • Family

    7685

  • Friends getaway

    1595

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Rios Wedding!!!

Reviewed 8 december, 2021

We stayed at Royalton Riviera and had a good experience. We had our wedding here on December 5th 2021 and had a total of 65 guests. We stayed in the 2 bedroom chairman suite and it WAS AMAZING!!! Great views and most importantly our Butler Candido ‘ Candi Man’ was the best!!! He went out his way to make sure everything was good from the time we arrived and departed!!! He was the best!!!! Even on his day off he would contact us to make sure we were taking care of!!! The REAL MVP!!!

Juanita R

People were the high point

Reviewed 8 december, 2021

We made a return visit with grandchildren but things had changed. A lot of the things which seemed average this trip were probably related to covid crisis but thought things would have been better. The food was a let down. The strip steak at Hunter Steak house was pitiful. The best meal was at Caribbean where the coconut shrimp and surf and turf was good as was our waiter Daniel - we returned to him and Caribbean for our final meal. Zen was also okay but no longer had tempura shrimp on the menu. We ended up going to the buffet more often this time and that had some better options. Our butler Orlando Aguayo was a bright spot. He was attentive and tried to meet all our needs and make the trip memorable for us and the grand-kids. Mauricio at the diamond club pool also took excellent care of us and was another bright spot. All of the people worked hard to be friendly and accommodating but the facilities were showing some age . I will say that it seemed that covid precautions were followed through out the facility.

Steve S

Excellent Resort

Reviewed 8 december, 2021

This resort has excellent service and plenty of things to do. A very large resort with many restaurants to choose from. Also plenty of bars whether at the pools, in the lobby areas or on the beach. Went this time as a couples trip, but will be coming back with our kids next year! Edwin - server on the beach and at the adult pool was amazing and personable. Josue - evening bartender at the adult pool bar took great care of us

timbY9493MM

Over promised, Under delivered, no cares either…

Reviewed 8 december, 2021

So, this resort is like that person you dated that was soooo good looking yet lacked in all other areas that matter to you. In other words, nice to look at but thats it. We had THREE presidential luxury one bedroom suites in the diamond club with ocean views. The promises start from the second you book. The expectation is that we would’ve received exceptional and exclusive services and amenities… and to that note NEITHER room received anything promised or outlined in the amenities package for diamond club. So at least there’s consistency… The room…was pretty. Then we start noticing all the things wrong, like the big tub toppled over on my husband’s ankle, no one cared about that possible liability. Like a butler never coming to our room until we called 5 times (we saw our butler twice in five days and still not sure what the benefit was, no real help). Like there was no ice in our building, like the TV not working (both of them) like the disappointing “ocean view” . The wine cooler fridge was broken, never replaced when they said they would…. Not to mention the other things wrong with the other two rooms. The room came with what they call $600 in resort credits… thats a lie! Its a coupon book in $25 increments for services that you cant use because they’re not available, full or don’t exist (i.e, no culinary experience available, no cabana rental reservations bc its first come first serve, no hydrotherapy every day bc its booked) one $25 credit on a spa service per day but spa services cost at least $85 not including gratuity and thats if they have availability. When asked if we could use the upgrade room coupon, they actually said let me check, after 5 hours they said Sure! Only if you pay $300/per person per day ($900 total per day, $4000 for our stay) we can get $80 off… mind blown there… Asked if we could get a credit for a restaurant food upgrade. One person says sure, the restaurant says no, the manager then says sure but they’ll take the charge off at checkout, then at checkout they say oh well they lied. Then had to speak to a supervisor, then a manager to get that rectified and guess what… they didn’t even take the full charge off. Needless to say, checking out was also a disappointment. There were a couple pros: The cleaning staff works tirelessly and very good at what they do! The food was decent (grazie not so much) The poolside waitstaff was extremely attentive and super nice The resort was aesthetically pleasing (few things in need of repair) The hydrotherapy spa was a treat (if you can get in) Now, I did have a chance to express all of these issues with a manager named Ximena, she was the only service rep that actually said sorry. She offered a future stay and standard rates, I declined. So the person that may respond to this review (alfonso lopez), no need to offer me your blanket response and same offer, instead work on making it right the first time. Offer something, anything tangible while we are actually staying there. Offer apologies… offer to make good on all the promises. Don’t offer me and other guests the chance to make it right when/if we come back… that’s a slap in the face. Good luck Marriott, with this property.

MelCaribeGurl

Wedding

Reviewed 7 december, 2021

We had an amazing experience at the Royalton! We had over a 100 guests for our wedding and it was a great time for everyone. There was something for everyone to do while at the resort. We also really recommend Candido as a Bulter, he did a fantastic job which made our time at Royalton. He was so kind and so helpful, we are truly appreciative of all of his help!! He was THE BEST.

Joey W