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This wonderful hotel enjoys a great position in Puerto Plata on the Dominican Republic. A stone's throw from the hotel, visitors will find the splendid El Chaparral beach for a refreshing swim or just lay under the sun. Also close by, guests will find Isabel de Torres national park and the town centre of Puerto Plata with many restaurants and entertainment venues. A remarkable point of interest that all travellers should visit is the Ambar Dominican Museum. All the spacious and modern guest rooms and suites are ideally appointed for a relaxing stay in a true paradisiacal setting. All of them a...More details
Check-out ends at: 11:00
Some Attention needed in some places
Reviewed 4 december, 2021
My wife and I have traveled to this area a few times now and when we decided to try Emotions we couldn't wait to get here. Well the PROS: are as follows. The staff all over the resort were great and make this resort better. The restaurant staff were great and very attentive. The pool area was ok but we didn't spend a lot of time there. The front desk staff was good as well. The cigar shop staff was great Andy is just like a son to us. We had some good conversations with him. The cleaning staff was a fun group in our building (13407) in the adult section. The coffee shop girls were great and made some great tasting Spanish Coffee. The beach was good too, lots of chairs to chose from in the shade as well. We spend most of our time around our pool in the adults section though. The entertainment was sparse at the time, but what was put on was well done. Now I have to mention the CONS:. Food was average and cold. The only food we found hot was the food you had cooked at the cook stations and the oatmeal. The food trays were not covered at all which accounts for the food being cold as well. The biggest problem we had was with the influx of locals who stayed at the resort. Getting food wasn't easy when the locals arrived. Some ppl would leave their used plates on the counter where the food trays were(not a good thing to see). On the weekend when we were sitting around our adults only pool listening to some nice music a group of locals came in with their ghetto blaster and started blaring their music which really was ignorant. We and a couple of others ended up getting up and leaving. (guests whether local or foreign should not be aloud to bring ghetto blasters). I didn't think much of the pizza there. It was doughy. The entertainment board which had the schedule for the days events were not as planned. We didn't even see the entertainment staff during the day time. We saw them at night a couple of time and once on the beach for a short time. I know its the off season so we didn't really care that much about it. The elevator kept breaking down all the time. Lots of stair climbing some days. Also in my room(13407) the tap on the right was so loose you could pull it out of the sink. I didn't say anything about it because I wanted to see if the cleaning staff would let someone in maintenance know since they would be cleaning the taps on their daily basis. I bet it still isn't fixed. In conclusion if it were not for the influx of some of the locals and the mediocre food we would have had a much better time here. Like I said before the staff were fantastic and the grounds were well kept and that made our trip a little more bearable. Would I come back here, its not likely, It just didn't feel like a home away from home for us. Best of wishes to the employees you are all great.
Reviewed 27 november, 2021
This was an excellent place to visit.. Staff were very friendly and helpful especially Flor from the kids club. She is such a caring and thoughtful person... The beach was superb and the rooms were very big and comfortable... Definitely a place to come back to
Reviewed 26 november, 2021
We are delighted with the hotel and its staff, spend a pleasant weekend with my family in emotions. I want to point out Carlos' entertainment effort which gave us a bicycle tour, made us spend an unforgettable moment with his dedication to his activity. Emotions is an option to spend a good vacation 100%
Reviewed 21 november, 2021
Everything was great at this hotel.. amazing staff that is friendly and makes customers feel welcome. Ask for Nicole for the bike ride around the town she is super cool and We recommend dinner on the beach, ask for Willy, 50 dollars but is worth it.
Reviewed 14 november, 2021
Our Vacation started out pretty good until Friday to Sunday 600 local families with a LOT of exhuberant children made us feel as if we were in Disneyland 😫 Service suffered & crowding was intalerable! Weekend was totally geared to mass amount of kids We love kids BUT our resort went from calm & relaxing to total chaos! Staff were stressed & shortages of food & drink & service were experienced! Tourists were all extremely caught off guard by the sudden influx! It was one of our worst vacations ever! Resort & staff were great until the mass amounts of local people arrived! If we had known or made aware of this we would have chosen a different Resort! The pools beach area and restaurants were over run and crowded to a very uncomfortable level! Not a place to go to relax We were asked to take place in a survey BUT It was an Elite Beach Vacation Club ( 3 hours ) hard sell 😫