Casa Dona Susana

Starting at

$ 79

TripAdvisor Review

Based on 1275 review

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Casa Doña Susana is one of the most charming boutique style hotels in Puerto Vallarta. For Adults Only. This intimate and cozy hotel offers you the personalized services of a butler and other superior class amenities so that you can enjoy the ultimate vacation. The hotel is unique and its elegant ar...

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Property Info

Casa Doña Susana is one of the most charming boutique style hotels in Puerto Vallarta. For Adults Only. This intimate and cozy hotel offers you the personalized services of a butler and other superior class amenities so that you can enjoy the ultimate vacation. The hotel is unique and its elegant arched lobby with tiled details creates an authentic feeling of colonial Mexico. Location: The hotel is ideally located in the fascinating heart of the Romantic Zone, the picturesque home of prestigious restaurants, art galleries, and amazing scenery that creates an indelible image and where the fun i...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    617

  • Very Good

    419

  • Good

    125

  • Reasonable

    66

  • Bad

    48

Travelers profile
  • Business

    23

  • Couples

    656

  • Solo travel

    174

  • Family

    121

  • Friends getaway

    176

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Boutique Hotel

Reviewed 17 december, 2021

Trhis was our first trip to PV and we chose this hotel form the online pictures. The rooms are much smaller than they appear in the picture. Our room had a view of a roof, which wasn't very scenic. We had the all inclusive package, and not sure it was worth it. We were only able to use the pool at the Los Arcos hotel across the street. We were not able to use the pools located at Playa De Los Arcos (their main hotel). We had to get our meals and drinks from the main hotel as well, and this was not offered in this hotel. The fridge did make noise at night. I'm giving this a 4/5 due to them not letting us know anything about not being able to use the other pools and not having any type or food or bar service at this location. The staff were friendly for the most part.

Bhislope82

I won’t recommend this place

Reviewed 7 december, 2021

I wanna like this hotel, but I’m very disappointed. From the pictures it seems good but in reality it’s small and outdated. The room has moldy smell and the AC is leaking water. Mini fridge makes noise all the time. Shower door cannot be closed properly. Front desk staffs are hard to communicate. The rooftop pool is good, the location is convenient. But overall experience is poor.

tenny008

Beautiful hotel & friendly staff

Reviewed 11 november, 2021

My partner and I stayed at the Casa Dona Susana in November 2021. The hotel looked beautiful from the pictures and we were not disappointed by the property, especially the rooftop pool. There was a mix-up with our room and the King Size we reserved wasn't ready the first night. The hotel made sure that we received a great room for the next two nights, a fruit basket, and comped a beautiful dinner by the water. Eliud, the manager, made sure that our stay met our expectations and that we were happy. I definitely recommend this hotel or their beautiful sister properties.

jenniferbQ3211ER

Perfect!

Reviewed 5 november, 2021

The staff is lovely and all spoke English.. my Spanish is terrible and it’s wasn’t an issue at all. The hotel is beautiful with a great pool on the roof that overlooks the ocean to one side and town on the other. There is a huge fiddle leaf fig that grows from the courtyard all the way to the roof and provides some shade for the pool. Rooms were quiet and cool making for a great night sleep. Very central in the Romantic zone and about a 1 minute walk to the beach. I’ll definitely be staying here again!

Raphael B

It was a wonderful experience

Reviewed 30 october, 2021

The staff at Casa Dona Susana were fantastic from the bell boys to the maids to the front desk staff. They went above and beyond for us from ordering pizza late at night to decorating for my husbands birthday and ordering a cake for me to be delivered. thank you Tatiana and all the staff at Casa Dona Susana for the most amazing trip. We Loved every minute of the trip and we will see you in April. We were in room 102 and the room was perfect for us. King size bed it was nice and cool and we loved the decor. Greg and Tami Pfluger

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