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2 adults - 0 children - 1 room

Hotel Mousai Puerto Vallarta

1659 TripAdvisor Reviews

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According to guests, it's ideal for:

With a stay at Hotel Mousai Puerto Vallarta in Puerto Vallarta (South Shore Hotel Area), you'll be steps from Garza Blanca Beach and 9 minutes by foot from Playa Gemelas. This 5-star resort is 1.9 mi (3 km) from Los Arcos and 2.7 mi (4.4 km) from Playa Mismaloya.Treat yourself to a stay in one of t...

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7

Mousai Suite South

1 King Bed

1100-sq-foot room with ocean views


Layout - Living room and sitting area

Re...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

5

Mousai Corner Suite South

1 King Bed

1264-sq-foot room with sea views


Layout - Living room and sitting area

Rela...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

11

Mousai Suite North

1 King Bed

1066-sq-foot room with ocean views


Layout - Living room and sitting area

Re...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

9

1 Bedroom Penthouse North

1 King Bed

2852-sq-foot room with ocean views


Layout - Bedroom, living room, and sitting area

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

5

Mousai Suite Two Double Beds South

2 Double Beds

1100-sq-foot room with ocean views


Layout - Living room and sitting area

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

9

Ultra Mousai Suite North

1 King Bed

1066-sq-foot room with ocean views


Layout - Bedroom, living room, and sitting area

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

12

Mousai Corner Suite North

1 King Bed

1367-sq-foot room with mountain views


Layout - Bedroom, living room, and sitting are...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

9

Mousai Suite Two Double Beds North

2 Double Beds

1066-sq-foot room with ocean views


Layout - Living room and sitting area

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

6

2 Bedroom Penthouse South

1 King Bed and 2 Double Beds

3600-sq-foot room with ocean views


Layout - Living room and sittin...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Immediate booking

6

2 Bedroom Ultra Mousai Suite South

1 King Bed and 2 Double Beds

2153-sq-foot room with ocean views


Layout - Living room and sittin...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Immediate booking

7

Ultra Mousai Suite South

1 King Bed

1000-sq-foot room with sea views


Layout - Living room and sitting area

Rela...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

5

1 Bedroom Penthouse South

1 King Bed

2600-sq-foot room with ocean views


Layout - Living room and sitting area

Re...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

15

Ultra Mousai Corner Suite North

1 King Bed

1367-sq-foot room with mountain views


Layout - Living room and sitting area

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

6

2 Bedroom Mousai Suite South

1 King Bed and 2 Double Beds

2348-sq-foot room with ocean views


Layout - Living room and sittin...

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Cancellation Policy

Amenities in this room:

Max 5 adults

Immediate booking

5

Ultra Mousai Corner Suite South

1 King Bed

1194-sq-foot room with sea views


Layout - Living room and sitting area

Rela...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Property Info

With a stay at Hotel Mousai Puerto Vallarta in Puerto Vallarta (South Shore Hotel Area), you'll be steps from Garza Blanca Beach and 9 minutes by foot from Playa Gemelas. This 5-star resort is 1.9 mi (3 km) from Los Arcos and 2.7 mi (4.4 km) from Playa Mismaloya.Treat yourself to a stay in one of the 72 individually decorated guestrooms, featuring outdoor private spa tubs and flat-screen televisions. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safe...

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Check-in starts at: 16:00

Check-out ends at: 11:00

Property Amenities

several
Conference space (in meters): 261Salão de eventosNúmero de restaurantes: 1Lojas de presentes ou bancas de jornalBares à beira da piscina - 1Estacionamento acessível para cadeira de rodasQuadras de tênis externas - 1ElevadorTV em áreas comunsJardimJornais grátis no saguãoWi-Fi grátisEspaço para conferências (em pés): 2808Estacionamento sem manobrista grátisNúmero de bares/lounges: 1Número de piscinas externas: 1Guarda-sóisSpa de serviço completoNão acessível para cadeira de rodasEspaço para conferênciasEspreguiçadeiras (piscina)Guarda-sóisCofre na recepçãoSauna a vaporCafé da manhã disponível (sobretaxa)Centro de conferênciasCheck-out expressoCarregadorRecepção 24 horasSnack bar/deliServiços de lavagem a seco/lavanderiaSalas de tratamento de spaDepósito de bagagensSauna secaTerraçoAssistência para passeios/bilhetesAcademiasServiços de casamentoToalhas de praiaCaixa eletrônico/bancoServiços de conciergeEquipe multilíngueÁreas para fumantesTerraço na coberturaLavanderiaEstacionamento com manobrista grátisPrática de tênis no localEspreguiçadeiras (praia)Espaço para conferências (em metros): 261

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1475

  • Very Good

    96

  • Good

    39

  • Reasonable

    23

  • Bad

    27

Travelers profile
  • Business

    20

  • Couples

    1022

  • Solo travel

    44

  • Family

    87

  • Friends getaway

    128

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

A slice of heaven..

Reviewed 25 may, 2022

This was our 2nd visit and it was just as amazing as our first trip in 2021! Checkin was smooth, we were extremely happy to get a corner suite in the north tower - phenomenal view. We didn’t want nor need a concierge and as we requested, we’re very happy to get Carlos Ramos again as our butler! Just call him the everywhere man - he’s constantly tending to everyone’s needs, including ours - he’s truly an asset to the hotel! The rooftop pool floor is where we liked to spend our days - service remains excellent as does the food. Breakfast is always excellent, my fav being the huevos rancheros. We tried Dao this time and it was clearly a cut above, absolutely delicious and we loved the staff too! This was the second time we ate at BocaDos and it’s clearly our least favorite- won’t dine there again. Shout out to the happy trolley guy too! We’ll return later this year!

Pat K

Puerto Vallarta Luxury

Reviewed 24 may, 2022

Had a wonderful time at Hotel Mousai. Stayed in South Tower and we were upgraded to a higher floor with wonderful views. Every employee did their absolute best to ensure our wonderful stay. Special shoutouts to Celeste, our housekeeper, who was the best; Hostess Claudia Molina at Terrace; Luis Gabriel Verduzco Mendoza, our waiter at Terrace, Eliu, and our delightful and professional concierge, Steven.

TripBoomer

Needs Better Management

Reviewed 23 may, 2022

First, I'm fairly certain the drinks are watered down, this was crazy disappointing since it's supposed to be all inclusive. This same hotel also sells time shares, we finally relented to a timeshare presentation they said would only be 15-20 minutes but took an hour, it was very unpleasant. They promised us a $384 refund for our activities if we attended and only refunded $324. We were told COVID testing was included, but they charged us $60. We had two vouchers one for 3 days one for 1 day that we combined so on the third day our keys stopped working and everyone kept telling us we had to pay for food because our all inclusive was over even though it wasn't. The food was good, but could have been better. Surprisingly the best place to eat was the Chinese restaurant. The steakhouse was a let down, breakfast there was really good, but dinner was really mediocre, the steaks weren't great and oddly enough the best thing we ate there was the raw tuna appetizer. We left a computer charger in the hotel amd were not notified, I've stayed at a Motel 6 and they contacted me to arrange returning an item. Worst of all, they sent a survey which I responded to voicing my complaints and I never heard back, really disappointed nobody tried to make things right at what's supposed to be a "4 diamond resort". Also the water isn't clear here so snorkeling isn't a good option at least while we were there. The rooftop infinity pool is nice, but the sandy beach area is small and underwhelming.

coltb889

Enjoyed our visit!

Reviewed 23 may, 2022

We very much enjoyed our visit, the hotel was beautiful, but the best part was the people. Everyone provided great service, especially Luis Gabriel Verduzco. He was attententive, kind, and very helpful. I enjoyed speaking with him & getting to learn a bit more about PV. We would definitely visit again!

D7830EOmariag

Birthday getaway!!!

Reviewed 21 may, 2022

By far one of the most beautiful, welcoming and relaxing resorts my husband and I have stayed at. The service exceeds a 10 rating. All of the staff greet you as you walk by them with a big smile. At the pool our waiter Mateo remembered our drink choices from the day prior and continuously checked in on us to ensure we didn’t need anything. The waiters at the restaurants provided excellent customer service making our evening that much more pleasant. Japanese: Alejandro Breakfast: Eduardo Chinese: Angel, Ivan Our room was gorgeous and so relaxing. Housekeeping Monserrat kept it nicely clean at all hours. Sometimes you stay at high end resort pay a high amount and get crappy service that is not the case at this resort!! This hotel exceeded all of our expectations.

lesjmejia