Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Habitación cómoda pero baño sucio
Opinión escrita el 7 de Agosto de 2014
La habitación fue increíble: grande, cómoda, bonita y luminoso. Con una cocina completad, bien provista, con todas las comodidades.Sin embargo, el baño, muy bonito y cómodo, no estaba adecuadamente limpio: la mampara de la ducha y el escalón del umbral no creo que se hubieran limpiado nunca; el suelo (blanco) tenía huellas de pisadas y en un lado de la encimera del lavamanos había pasta de dientes seca. Creo que tendrían que esforzarse más en limpiar las habitaciones y en supervisar la limpieza, y así lo comentamos a la recepcionista al día siguiente.
Si no hubiera sido por este inconveniente, en mi opinión sería un excelente hotel.
If you find yourself an Pullman Washington looking for a Quality Hotel you’re in luck
Opinión escrita el 9 de Agosto de 2021
The hotel while not being fancy has all that one would expect from a full-service hotel from comfortable rooms furnishings, kitchen spacious bathroom and most importantly outstanding staff. We have stayed at the residence Inn on several occasions . Although we usually stay at Weston’s and W hotels this is quickly become one of our favorites. In particular the front desk folks went out of their way to make us feel comfortable and appreciated Tyler was friendly and helpful and a spectacular ambassador for the Marriott brand
Shocking lack of service-awareness
Opinión escrita el 1 de Junio de 2021
We were in Pullman for the long Memorial Day weekend. The room was OK, but the real shocker was our interaction with the staff on Memorial Day. We had a leisurely sleep-in, first got some coffee at around 8:30 to start the morning. Shortly after 9:00, we went back for a “breakfast.” They don’t offer a lot these days, but we wanted a little something to get us started. We were shocked to find the breakfast corner already closed.
We travel a lot, and even under normal circumstances 9:00 is pretty early to close everything down. We enquired, and the person (evidently) in charge just dryly told us that they finish up at 9:00 on weekdays. We reminded her that it was Memorial Day, and she just responded “it’s a Monday.”
It would have been really easy for her to just open up the little cooler so we could grab a yoghurt and a juice, but she obviously had no intention to do that. I have rarely seen a person in the service business with such a limited understanding of customer-friendly attitude, flexibility or even basic friendliness.
We travel a lot and are not overly demanding. We usually stay at a different chain and really welcome their repeated demonstrations of concern and flexibility for their guests. That was not at all present in this case, we will be more than happy to avoid this chain and as far as possible stick with our preferred brand.
This was a totally avoidable disappointment and a badly missed opportunity to please and impress a guest. We will NOT be back.
Opinión escrita el 7 de Febrero de 2021
Came for a short visit to see my kid, have stayed here before with no issues until this time.
They now charge a BS parking fee of $12 a night even though the lot is empty. Total attitude from front desk (which made things worse).
It’s not the money! It’s the principle of charging for no reason. I can only guess it is related to covid and lack of business. Fine, call it a covid cleaning fee, that is easier to accept then a BS parking fee in a n empty lot.
Buyer be aware.
College Move in part 2
Opinión escrita el 19 de Septiembre de 2020
My daughter is a Sophomore living in an apartment near WSU campus. She asked my wife and I to drop off some things for her (TV, fridge, etc). We stayed one night at the Residence Inn to recuperate before heading back home. It is a really nice Residence Inn, the pool is indoors, they have a laudromat, and our Studio room had a nice kitchen area (with dishes and a dishwasher). The bathroom is very nice with a large shower, and the room even had a couch. The breakfast had a limited selection due to the pandemic, but the lobby was nice. Parking was free and next to an entrance.