Catalonia Royal Bávaro

We were very disappointed in our stay at the resort. The restaurant staff and the cleaning staff were great. But there is a lack of communication with the staff at the front desk. It seems like no one knows what is going on and answers to your questions change every time you ask a different person. There were no managers or supervisors available. We had a horrible experience trying to make our dinner reservations. They kept telling us to come back to the lobby at different times. We wanted to be at the beach, not walking back and forth to the lobby. We were referred to talk to Judi, and when we asked for her, we were given the run around, we never saw her. I had to get heated with the concierge before he could finally make our reservations. First he said he couldn't but when we got upset and demanded to talk to his superior, he very rudely removed his mask from his face and told us, we did not need a manager, that he would do it. He did so with a nasty attitude. I would not recommend anyone to stay at the adult side. The family side is better and you get better service. The beach was covered in seaweed from the day we arrived until the day we left. I know this is a natural phenomenon, but they could've done a better job at keeping up with it.

My boyfriend and I had an absolutely amazing time here. The workers are very attentive and polite, especially Ana Pablo😊 this is the place to stay at when visiting Punta Cana! #BeCatalonia I loved our stay and all the excursions!

I booked Catalonia Royal Bávaro to celebrate my birthday . I honestly was excited because I stayed at the family side 3 years ago and had a great time so I wanted to try the adults only side . I booked the duplex swimout, the room the really nice but the toilets barley worked . The toilets had low pressure , we had to fill them with water in order to flush properly. There’s no music being played by the pool or throughout the resort so it’s EXTREMELY quiet . I really wanted to enjoy this resort but there were a few racist and rude staff members and even guests. I experienced a group of guests by the pool randomly making racist remarks towards my skin color. Tonight my boyfriend and I booked dinner on the family side at rodeo steak house . We got seated at 9:20PM got our drinks at 9:40pm , one waiter approached us to take our order . Before we could get a word out he walks and away never to return . When we finally were able to place our order , we waited and waited and waited and never got our food. We watched a couple next to us get their appetizer, entrée and dessert. I watched waiters look at our empty glasses multiple times and just kept walking to ask the guests next to us if they wanted any refills . I’m not sure if this was because we were the only black couple sitting in that section but we were completely ignored the entire time . We decided to leave , so we never got a chance experience the steak house . The only staff member that was amazing was our cleaning lady. I travel three times a year and never felt this discrimination before . I’m honestly very disappointed , I will not return and I will Not recommend this resort to friends and family .

What was clearly apparent was the very, very low energy of most of the staff from check in to leaving. We’ve been to maybe a dozen resorts in the Punta Cana area over the years and know what the resorts can deliver. Impression… understaffed, poor morale, front desk unwelcoming, average food. The daily rate is low but it does kind of explain what you actually receive. It’s a shame because if the place had better management it might be worth a return visit.

First, the check in process was quite long, in addition to having to deal with staff in the lobby soliciting guests to attend a promotional gathering so they can sell timeshare...total turn off. The rooms are nice, just as they appear online, however, our TV didn't work and the tech took 5 hours to get here. The beach setting is nice however no one could get into the water because they are experiencing an astronomical amount of seaweed which they are attempting to clean up. Dinner was mediocre at best and the drinks in general are very very bad. If it weren't for the natural ambiance this place would be a complete flop.