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Thrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all....
More about the hotelThrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all. The best All Inclusive Resort in Punta Cana. We present the highest, mind blowing all-inclusive experience featuring: 11 luxurious pools with swim-up bars and waterslides 9 restaurants perfect for every taste A Nicklaus designed golf course And an astonishing Spa Resort all lovingly cradled by the most pristine beaches in the Caribbean Spacious suites fully equipped with Hydro Spa Tub, private balconies, free Wi-Fi, 24 hour room service And much more... Welcome to the Hard Rock Hotel & Casino Punta Cana. It's time to See The Show.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Exchange
Broadband Internet
Photocopies
Business center
Sauna
Business center
Babysitting on Request
Free fitness center
Massages on Request
Direct beach access
Gift Shop
Sauna
Free Parking
Valet Parking
Airport name St Petersburg- Clearwater (PIE)
Water sports
Mini Golf
TripAdvisor Rating
Based on 32743 reviews
Travelers rating
Travelers profile
Scores Summary
Horrible Customer service/ Dirty room/ broken essential amenities/ unprofessional managers/ DO NOT GET MARRIED HERE
I love Punta Cana and always have an amazing time. This time was not the case at the Hard Rock Hotel. This was my first time staying here as I attended my cousin’s wedding and was a bridesmaid. She was assigned a “wedding Planner” who provided us with erroneous information and prices. I booked through Expedia but then had to add an additional person to the room. I was advised to add the person when I arrived at the hotel and given the price with a “wedding guest coupon”- I listened and didn’t add the extra person with Expedia, instead I waited to arrive to the hotel to receive the “coupon”- when I tried to check in, I was told they “do not have that offer nor price”- the staff attending me was nice, but there was nothing he could do as he had to follow whatever was in the computer- I understood. I asked him to please call in the manager because he probably had more information and was aware of the “wedding price” - manager Jean Carlos came in lacking professionalism and customer service, he basically stated I was lying and proceeded to call the “wedding planner” and giving me the phone- as I said hello, she abruptly denied ever having any conversations nor providing any information about prices, spoke to me as if I was in a street argument- I’ve never experienced such treatment and lack of professionalism from a hotel staff. I gave him the phone and told him he was being very unprofessional and that I was not used to such distress, that he should have never put me through that predicament but he should have solved the issue directly with her. The manager stated the issue had nothing to do with the hotel and that he couldn’t help me. At that moment, I just wanted to leave to a different hotel, but I couldn’t do that because I was there for a family event. The manager then said that he understood my point, and to give him my phone number because he was going to escalate the situation and was contacting me with the result. I then paid the overpriced tariffs for adding a person, as I wanted to just leave everything behind and try to enjoy the 5 days after a long time without vacationing due to the pandemic. I rushed to my room because I had to iron my clothes and rush to the first wedding event, the white party. As I put the iron on a white shirt, I see the shirt gets black and yellow spots. I look at the iron, it’s all dirty! Ruined the shirt. I take a deep breath. I move on to turn on the jacuzzi and hope for 10 minutes of relaxation. The jacuzzi didn’t work! I take another deep breath- almost crying by now. I showered and that was actually good. I then go to do my hair, the hair drier is all burnt and doesn’t work. I look at the walls, all dirty. At that point I knew calling the desk and speaking with that manager was not an interaction I wanted to have ever again. So I decided to just let everything slide and hope for the days to end. The next day Expedia sends me an email asking me how I was doing and I told them. I guess they inform the hotel because someone called my room and said they were sending a new iron and hair drier, as well as someone to fix the jacuzzi. 2 days later they called again to see how things were working, I told them I never received anything. They apologized and sent it the next day- 3 days after arrival. Needless is to say The manager NEVER contacted me. I had 5 days of hell. And I didn’t want my cousin (the bride) to worry so I kept taking deep breaths the entire time. But soo many guests had room issues that she found out and was devastated. Also gianny, her assigned “wedding planner” was late to deliver her champagne on wedding day to her room for pictures. She was supposed to be there at 2:00 and showed up at 3:45 with the excuse that the bottle broke! So my cousin was unable to get all the pictures she wanted bc we had to rush to the ceremony. I can safely say 80% of the people attending had issues with one thing or another- the main issue being the lack of professionalism from corporate. It’s like after they have your money, they don’t care if you are comfortable or not- I travel all over and to punta cana many times and have never experienced such thing. Hard Rock disappointed me, I had such high hopes and was very excited. I am definitely removing hard rock from my hotels to visit, which I’ve visited the one in Mexico and thought the quality would be the same. I wish I would have taken more pictures to show. Be aware if you are a bride, they will not deliver what they promise and they will treat your guests horribly!! I’ve been to many weddings in Punta Cana in different Hotels and I can tell you I was always impressed. Hard Fock impressed me in a negative way. DIRTY ROOMS during covid, the food they advertise is also difficult to find. I can’t tell you how many times I had to hear “we ran out of that..but we can offer you this”- but most servers were great, just a few bad apples here and there. I actually think they were also short staffed- we had to wait the longest to get service in the pool. The restaurants were quick to seat you, but slow bringing you the food and you will go thirty waiting for drink refills. Bottom line, Hard Rock punta cana is NOT WHAT IT USED TO BE!!! Go somewhere else. Save yourself the headache!! Ah, almost forgot, the manager also told me since I didn’t have the conversation “in writing” he couldn’t do anything to help me!!! Like, WHAT???? AVOID THIS GUYS!!!
First Trip to Punta Cana
This was beyond the greatest experience we could have asked for. Everything was beyond perfect and went way better than planned. I took my girlfriend for our first vacation together, we were staying as Hall of Fame members and it couldnt have been any better. Carlos Jiménez was the most helpful person the whole week and his services were unmatched. He went above and beyond for us and made the week one we will remember forever. Thank you for the amazing hospitality Carlos, and the Hard Rock Hotel & Casino !! We will be back soon! The Guliuzza's.
First Trip
Carlos Jiménez went above and beyond every single day and night on this trip. Planned special dinners every night for us. Had reserved beach chairs, Bali beds, and pool chairs every morning when we woke up. This was our first trip to Punta Cana. Not only do we recommend Hard Rock Punta Cana, but Carlos as well. 200% recommend and will be back. Any question or recommendations, Carlos provided. Could not have asked for a better experience. Can’t wait to come back!
Terrific Vacations
I had a Great Time at Hard Rock. I was treated amazingly Great by the people that work there. The Concierge Wandy Peña y Jannil Rodriguez great people treatment and Excellent Customer Service, also Hector Hidalgo was the Best Member Service ever he helped me to the end. I loved it.
Great week away
This is our 7th visit to this resort. With that being said, I have seen it adapt/evolve over the many years we have been here. Here are the highlights and what you should know. The people here are what makes this resort SO special. We have met so many people that go above and beyond for the guests. I’ll mention them as I write. The resort is going through renovations. We ended up in the new rooms— gorgeous! Wish it had some of the hard rock flair like the old ones but I hope maybe they are adding that later? Clean, simple, style, just didn’t have the accents that are specific to hard rock (music quotes, photos of celebrities, etc). The inconvenience of the renovation areas was minimal. Most everything is open, with the exception of some walking areas. Take a tram if you prefer not walking so much, but personally I enjoy the walk. The property landscape is always immaculately maintained. Food— Mostly really good with some minor areas of improvement. If you are picky or have food allergies, be prepared to explain what you don’t eat prior to ordering. Occasionally certain ingredients aren’t listed on the menu description but arrive on your plate. However, everyone is accommodating. Maybe come with a food allergy card in Spanish. We don’t have allergies but just hate mayonnaise. 🤣 The new “market” is beautiful! Breakfast was a bit hectic (buffet style served by staff, just lines at each corner) but everything taste great. Love the lunch/dinner menu options too! Los gallos is one of our favorites— mostly for the workers, drinks, and atmosphere but the food is good too. Francisco always makes the best infused tequilas. His energy is contagious and treats everyone like family. He is absolutely THE BEST! Wascar is another favorite here— so personable, attentive, and friendly. Zen is worth two visits! We usually go once for hibachi and another time just for sushi. Again, we don’t eat mayo so disclosed that in advance and they accommodated that in our sushi choices. Small sushi menu but very good. Hibachi is always a fun show and it’s flavor is spot on. The bartenders at this restaurant during our visit were some of our favorite! Daniel worked here both times we went and his drinks, service, and friendliness was unmatched. He made a rocking watermelon passionfruit martini! Isla was serving the toro menu and the food was fabulous. Absolutely delicious! Pizzeto is a great stop for food if you hit one of the odd meal times where other places nearby aren’t open. We went twice and both pizzas were great. Deiby worked out table both times and was very friendly. He had such a great memory, even remembered what we ordered from the previous day. Loved his attentiveness and positive energy. Ipanema was a buffet during this trip. I wasn’t impressed with this dinner and if I’d known it was a buffet, I probably would have skipped. Lesson learned. Extras— We did the romantic dinner on a Saturday. While we have done these dinners before, I would avoid Saturdays in the future. Way too busy, lots of couples being served, and less special than past experiences. The rum tasting was fabulous! Highly recommend. Juan is so informative and truly knows his stuff. (You may also catch him at a pop up bar— if so grab a drink! He’s great!) The mixology class was awesome! George led this class and I loved how he incorporated cooking techniques in creating the perfect cocktail. Very fun and definitely recommend! We also liked the wine tasting a lot. We usually don’t do this since wine isn’t exactly a Dominican specialty but figured we would try it out. Francisco, the sommelier, was fabulous. We picked an assortment of wines and was very informative. The wines were great and so was the charcuterie! The off rider excursion was one of our favorite extras! Felix was very fun and we ended up being the only ones doing the tour. Such a beautiful ride and special experience. Definitely give it a try! Bali beds are always very relaxing. Perfect if you want a quiet, romantic, day. Ingrid is the best and treats everyone like royalty. Makes sure you are having a great time. Drinks— Most restaurants have a bar menu but my favorite drinks are when I let the bartenders be creative. Don’t be afraid to let them work their magic! In addition to those previously mentioned, Rodolpho and Nathaly make AMAZING cocktails. While they float around, keep a look out for those two. Awesome service too. Entertainment— We love the pool games, karaoke, and live bands. DJ Way Fay was our favorite DJ during the trip. All of the entertainers are great. I wish I know all of their names but the entire team is always so fun, friendly, and personable. Chino is hilarious and keeps the party going. Appreciate that he would sing with me if I needed a karaoke partner. Richard, Ney, vladimir, Cesar— I wish I remember all the names. Casino is great but honestly we don’t go much. Bowling is fun, $10/person. We usually do mini golf but skipped it this time. Sorry such a long review! We had a wonderful time and look forward to coming back!