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Thrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all....
More about the hotelThrilling gaming action in the biggest and best casino in the Caribbean, exhilarating nightlife, tantalizing culinary options, state-of-the-art meeting facilities and rooms worth tweeting about, all infused with our legendary rock and roll vibe? Delivered. This is Hard Rock after all. The best All Inclusive Resort in Punta Cana. We present the highest, mind blowing all-inclusive experience featuring: 11 luxurious pools with swim-up bars and waterslides 9 restaurants perfect for every taste A Nicklaus designed golf course And an astonishing Spa Resort all lovingly cradled by the most pristine beaches in the Caribbean Spacious suites fully equipped with Hydro Spa Tub, private balconies, free Wi-Fi, 24 hour room service And much more... Welcome to the Hard Rock Hotel & Casino Punta Cana. It's time to See The Show.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Exchange
Broadband Internet
Photocopies
Meeting Rooms
restaurant
Pool
Babysitting on Request
Free fitness center
Massages on Request
Direct beach access
Gift Shop
Beauty Salon
Free Parking
Valet Parking
Kids Club
Water sports
Mini Golf
TripAdvisor Rating
Based on 32918 reviews
Travelers rating
Travelers profile
Scores Summary
Worst vacation
I don’t take time doing this but since I’m locked out of my room…. Here it goes! Where do I start?! This hotel has been the worst experience I’ve ever had on vacation! Pretty easy family to travel and very easy going. Never ask for anything nor complain. From the first day having no room ready or not even being able to upgrade, to the bathroom door handle falling, hot tub not draining, AC not cooling, charging us incorrect amount for a covid test with the room being paid for same number of guests, never having a golf cart to rent any day of the 5 we spent here for this huge hotel, and last but not least, take extremely long to answer phones, being locked out of our room since room key decided to stop working and telling two employees and getting no help after coming from the main lobby which it’s a worlds away. Our “vacation planner,” don’t even know where to start there. After declining to have “breakfast” about being sold a membership, she (Kiki) would not help us anymore going forward and messages went unanswered. You can’t seem to do anything without a vacation planner doing it for you. I get it things happen and we were ok with the first few but not the ongoing issues and then going ignored. We recommend to stay far away from this resort. Also other guests were complaining in the trams as we overheard conversations. We’re actually checking out and heading to another since we decided to extend our vacation due to how this hotel has made it terrible for us. Also beach on this side of the island is the worse out of the beach strip. Very rough waters. Don’t want this hotel to make your trip at Punta Cana a bad time.
Worst checking experience ever
If you want to feel like a number and being brushed off in an industrial size vacation factory without personal touch, then the Hard Rock Hotel and Casino in Punta Cana is the right place for you. You'll spend your vacation time in the huge hallway waiting, and waiting and waiting.
Vacaciones
Excellent Service!!!! Very kind and helpful Thank you for our great vacation. Muy buena atención. Algelis our personal assistant was exceptional, He was always asking if we needed anything. Thank you so very much for our spectacular vacation 😃
AMAZING experience in Hard Rock Punta Cana
What an amazing experience my family and i had! Our favorite restaurant was Zen! The hibachi we ate at Zen was so yummy... our highlight of our trip was when we were at the beach club in our private cabana with Ingrid Lopez and Zunilda Santana... they both made us feel like family truly! They catered to us in the most humbling way! They danced with us and provided an unforgettable experience that my family and i will never forget! Luis Mercedes The DJ was the icing on the cake who played all our favorite songs and made our fun even more eventful! I highly recommend this experience! Coming from someone who travels every single month to an all inclusive resort to get a feel of the best of best and i struck gold here! Highly recommend this experience with these amazing human beings.
Ok at best
The resort did not meet our expectations. I realize Covid changed everything and it's hard to write a bad review under the circumstances. We came hear as an extended family vacation with adults, teenagers, and a 5 year old. The resort had little to do for the teens that wasn't extra. Volleyball nets in several pools but u have to buy a ball to play. Putter golf was $7 a person. Nothing at all for teens at night other than paying for laser tag or escape room which were around $30 a person. Food was ok but not great. Steakhouse Isla and hibachi Zen were only bright spots. First experience at Isla was excellent,, 5 star. Second time there we had 9pm reservations (only time available). We didn't get out until 1130pm due to horribly slow service. The market advertises lobster rolls but were "out" all week. Ice cream shop never opened during 8 night stay. Every time we asked we were told it would open "tomorrow". It needs more grab and go type of restraunts. The ones they did have all served the same thing. Making the pizzeria or sandwich shop more grab and go or quick serve would have helped a ton. They did have an assortment of better liquor at all bars including Jack Daniel's, Titos, Grey Goose, and lots of rum. Getting a good drink was very hit or miss. Harol at kiddie pool area was the exception. Always happy, made great margaritas, and could always whip up an excellent concoction for my wife. Unfortunately he is in kiddie land. Richard, the bartender nearest our usual spot outside 5A was horrible. He could care less and his drinks were never good. I asked for a rum and coke and he finishes one bottle of rum then just pours from another different brand that is close by. He starts pouring diet Pepsi in my drink and I tell him I want regular. He gives me a dirty look and starts angrily pouring from soda gun.. I do tip for good service at the bars so it's not like I'm cheap.. They advertise multiple swim up bars but the actual liquor and mixes are up a level facing people out of pool. They don't actually serve drinks to people sitting in pool. We've stayed at many different all inclusives. We had similar expectations based on their website and reviews. It definitely did not meet our expectations. We felt very nicked and dimed for an all-inclusive. Not horrible but definitely not great. It wasn't any one thing it was just a culmination of so many little things