Reviewed 18 September, 2021
Was very kind and punctual always answered the phone right away. went out of his way for my family to give us the best time. best butler ever Totally recommend if you ever go to punta Cana resort. (Dreams)
Thank you Lizaury! - Awesome service
Reviewed 17 September, 2021
We had a great stay for two weeks in the dreams royal beach hotel. The rooms are very big, modern and clean. If you have any questions, there is always someone who helps you.
A special announcement needs our favourite person in charge Lizaury Guzman. She made every evening even better with her friendly and lovely, but still professional personality. Thank you so much for being such a nice person. I think, everyone who was in contact with you, noticed, that you love what you’re doing. Even when our phone had a water damage, you organised some uncooked rice for us and told us what to do.
You’re just amazing the way you are.
All the best for your future!
Max and Johanna
My Sons 22nd Birthday
Reviewed 17 September, 2021
My son and I was there for his birthday this past weekend The hospitality was Excellente' as they would say.. Food was Great... Staff was awesome.. Very attentive and welcoming..
Special thanks to
Paola(check-in) Caroline(sports bar).. Estefany and Josefa and the bartender whose name I forgot🤦🏾♂️.. He always said Excellente 😂William.. Alejandro.. Franco.. Marie(housekeeping) Roberto our go to yet we did our own thing😄
Reviewed 16 September, 2021
This stay was me and my partners first in punta cana, and i must say i will most definitely be coming back. We were given outstanding service by all but our stay was perfect thanks to our preferred concierge Roberto. We highly recommend upgrading just for this benefit. He made our vacation a true vacation. We loved the service so much at this resort we decided to join there club as members to always receive the preferred benefits. Special thanks to our favorite bartender josefa in the main bar, drinks were phenomenal, as well as norkenia in the asian resturant who went above and beyond for our last day there. We will be returning to this resort sooner then we had planed thank you all! And again ask for reberto!
15/10 vacation for my fiancé and I!
Reviewed 15 September, 2021
My fiancé and I traveled to Dreams Royal Beach to celebrate multiple things (engagement and both our birthdays)! All we can say about the entire experience is WOW!!! From the moment we arrived to the moment we checked out we felt like a king and queen.
I highly recommend booking as the preferred club/vip/unlimited luxury package because it truly made the experience all the more enjoyable. Our butler was Billy, and we HIGHLY recommend that you request him to be yours if you book the preferred club/vip plan. He single handedly made our experience out of this world! He gave us his personal phone number so we could have 24 hour service with him if we needed anything. He set up romantic dinners for us, sent a birthday cake and multiple bottles of champagne, a celebratory in room breakfast, and checked on us every day to see if he could do anything else to make our experience better. Just because of his kindness and attentiveness we will 110% return to this resort in the future. THANK YOU BILLY!!!
The resort itself is absolutely stunning! There are multiple pools and plenty of space, but trying to find pool chairs is pretty competitive in the non preferred seating areas. There are 5 sit down restaurants (seafood, Italian, Japanese, grill, world cuisine buffet), and 2 walk up food stands (1 cafe in the main lobby, and 1 lunch grill near the beach). Our favorites were the Japanese restaurant and the seaside grill. However, for the Japanese restaurant you need reservations to go in. Each restaurant has a dress code, but upon check in the concierge will give you a pamphlet that lets you know what is appropriate for each.
The spa was AMAZING. We did hydrotherapy, full body massages, and facials. As a disclaimer, it is a bit pricey, but well worth it! Through the preferred club you get 25% off services, and they charge it to the room.
This trip was NOTHING SHORT OF AMAZING!!!! We would return 100x over!!!!!!
Shout out to the employees that made this experience the vacation of a lifetime: BILLY, Raquel, Gary, Domingo (James bond) !!!!!!!