Based on 7320 review
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This charming Adults Only hotel is located in the leisure district of Punta Cana. The hotel is located close to Bavaro Beach, nestled amidst swaying palm trees and an ambience of peace and serenity. The centre of Plaza Bavaro, with its numerous shops, restaurants and entertainment venues, is to be found just 1 km away. The airport is located just 25 km from the hotel. This modern hotel is sure to impress, welcoming guests with warm hospitality and excellence service. The guest rooms are beautifully designed, featuring refreshing tones and a peaceful ambience. The rooms are well equipped with m...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolOutdoor PoolTurkish bath.
Reception servicesConciergeLuggage storage
Very close to perfect
Reviewed 1 december, 2021
Just came back from this wonderful smallish resort with a group of 8 friends. We were treated like royalty. Food is overall of an excellent quality, some of the 5 specialty restaurants go way above that. The steak/mexican restaurant was our all around favorite but we also enjoyed the fondue ! restaurant. The rooms are large, the beds comfy, the beach fantastic. But the big difference is in the smiling and accomadating staff. Among others thank you Alexander, always available to help, Robinson the wine guy, fun and smiling, Raysa our sunshine and all the others who cook,amuse and take care of us. We will surely be back !
Still a Great Resort, But....
Reviewed 26 november, 2021
First off, we have been to this resort 4 times and it's been one of our favourites. Very happy to report that all the amazing staff have returned now that it has re-opened, and truthfully, this is one of the main things that keeps us coming back. The staff make your holiday that much more special. Our most recent visit there has, however, convinced us it may be time to move on. This is going to be a bit of a lengthy review, but I hope you find some of the information useful and informative. This is also the reason my review is only 3 stars. The resort itself has undergone several renovations while it was closed, and the results are impressive. Two of the ala carte restaurants (steakhouse and Italian) are absolutely beautiful, and the food is very good. The seafood restaurant beside the beach has some new furniture and is newly re-painted, but is essentially the same as before. The fondue restaurant and the main buffet have not undergone any noticeable changes, and the buffet is definitely overdue. Same for the rooms, although clean and comfortable, they are showing their age. By comparison, the Tropical Princess next door has had extensive room renovations as well as other amenities, and is stunning. We only know this because we walked onto the property from the beach one day, not knowing that the rules have changed and PCP guests can no longer access this property. In fact, security ejected us the second time we wandered over, and not in a pleasant way either. So there's something that's changed, and not for the better. No more accessing their ala carte restaurants, let alone their much larger lobby and the various stores and other perks in that resort. And the tram no longer runs between the properties. The free wifi has improved somewhat, and you can usually get a decent signal in the rooms and even down on the beach most days. Sometimes it loses connection without warning, but you can always re-connect. This is a vast improvement from the days where you had to sit in the lobby and suffer through slow downloads while competing with everyone else. So that's a plus for sure. I did not find a need to pay for the upgraded high speed connection, the free one worked just fine. The spa building and hot tub between the pool and the beach is completely gone, replaced by a large deck under the trees with tables and sitting areas. The old beach bar has also moved up here. Great place to sit after dinner under the stars, but it was very windy most evenings during our stay. Now for some of the things that have taken a turn for the worse, and one major issue that unfortunately management failed to address properly and seemed to shrug off. While the food in the two renovated restaurants was excellent, we found the food at the buffet restaurant isn't quite as good as we remembered it. Lots of choices, some of it good, some of it not so much. And very little of it was hot. That's my opinion only of course, perhaps others did not find the same thing. There was almost zero mask enforcement in the buffet. The only rule to follow was to wear a mask when entering and leaving (just as we do in restaurants at home) and wear your mask while up at the buffet. There were several guests who did not follow this, or wore their mask around their chin. Lots of managers in white shirts standing around, but not once did I see any of them reminding guests to observe this simple courtesy. I asked one of the staff why the managers did not say anything and got a shrug and the answer "because they are lazy". Hopefully we won't have to wear masks very much longer, but while we do, it's a simple courtesy to your fellow guests as well as the staff - who always wore their masks, even when outside. Annoyingly, the door cards kept resetting pretty much every other day, forcing a trip to the lobby for reprogramming. We took steps to ensure the cards were not near our cellphones as that sometimes interferes, but there were days when both key cards reset. I saw lots of guests at the front counter that were having the same issue. On the beach, vendors selling cigars or trinkets or excursions were plentiful as always, but none wore masks, and many would come right up to your chair, even when you were some distance up from the water. Be warned. While the staff are all vaccinated, the vendors are locals and are not employees of the hotel. Not sure if they are similarly protected. COVID testing: this is offered at the medical office beside the small store on the property. However, there is a language barrier at the best of times, and the process is disorganized and chaotic. They are also unable to multi-task. This led to large lineups of people trying to get their test results as they were flying out the next day, mixed together with people trying to book appointments, and people arriving to take their tests. While sometimes the door is closed, it was wide open when we had our tests and several people waiting in the doorway watched as the members of our group had the nasal swab done. When I pointed out that the door was open and I had no privacy, the person taking the test either didn't understand what I was saying or didn't care. She looked at the open door and shrugged, and continued with the test. NOTE: when your results come in, be sure to check the paper very carefully. There are often errors (incomplete or missing name, birthdate, etc.). In all, our experience with that process rated a 3 out of 10 at best. Our biggest complaint - and the one that has made us reconsider visiting this resort again - was the attitude taken by the various staff at the front desk when we complained about the loss of hot water. Many rooms in multiple buildings (but not all guests I understand) lost hot water for THREE full days. Every time you visited the front desk or called in to mention this, you were told "we are working on it, tomorrow for sure" or words to that effect. We had a similar issue at another resort, and management offered both apologies and a perk as compensation - in our case, we were upgraded to 'preferred' status which didn't change our room or anything large, but gave us access to better alcohol and access to beach beds. When I suggested this possibility to the on-duty desk manager, he laughed. This would have cost them almost nothing and would have gone a long way to change our minds about this resort. I certainly understand this is the Dominican and things like this happen. One day without something is no big deal, and perhaps even a second day would be tolerable. But the hot water was not restored until late afternoon of the FOURTH day. Infrastructure problems aside, you should offer your guests something to compensate them, or at least entertain a reasonable suggestion. Neither occurred. We did come back to our room and find two bathrobes, two pairs of slippers and an orange beach bag on the bed. All these items were already in our closet, so this was a hollow gesture. I suspect it was their attempt to placate us, but the couple that travelled with us who also had no hot water did not receive it. After our initial trip to the PCP, we have brought two couples with us, one of which have also become return clients. However, after this most recent experience, we won't be recommending it again. Too bad, because the servers, hostesses and bar staff are the best you'll find in any resort anywhere, and we will miss them. But it's time to move on. As well, I am not looking for the standard copy-and-paste apology from the general manager, which seems to follow TripAdvisor reviews that are not favourable. This situation - and guest satisfaction - could have been resolved in a more professional manner. I did not appreciate the attitude taken by the desk manager that I dealt with, who told me he would be meeting with the general manager and others about the situation. At one he also tried to pass the buck and directed me to take the issue up with our tour rep (Sunwing) and when I did (Manuel, an excellent guy), he was rightly confused as this was not a Sunwing issue, but a hotel issue. In my opinion, the whole thing was a major misstep by the hotel and could have been handled much better. Final words: make sure you download and complete both your entry AND exit forms for the Dominican to get the appropriate QR code. We missed doing the exit form and spent some time trying to get it done at the airport. Warning, there is a very similar site that looks official but is a spoof. They collect all your personal info and passport info, then present you with a page where it looks like you can pay the exit tax via credit card. DO NOT DO THIS. The DR only accepts $20 USD per person in cash, paid at the airport before you check your luggage in. There is a sign on the podium where you pay the tax that has a QR code that takes you to the official site to complete your exit form. Why that code isn't prominently displayed when you first come into the airport is anyone's guess. Also, you may wish to consider a flat-rate taxi to the resort rather than the included transfer 'bus'. Ours was a van that was crammed full of passengers heading to 3 other resorts, many of whom took their masks off for the ride. Hopefully your experience at the PCP will be somewhat better than ours was. While it's still a great resort, we have lost confidence in a few things and will not likely return again for some time.
Relax to the max !
Reviewed 25 november, 2021
Great place to relax ! You enter this resort and you forget about the rest of the world ! I highly recommend, staff is very friendly and always available to help/accommodate, they make you feel like family. If your looking to get away and forget about your problems punta cana princess is the resort for you !
Chef Eddy Emilio Paulino
Reviewed 23 november, 2021
I stayed in June 2021. It’s a beautiful hotel nice and nice staff as well!!!!! I came across to chef Eddy PAULINO…… two word extraordinary & spectacular chef!!!! Highly recommend to eat his food. Good
Reviewed 23 november, 2021
Beautiful Resort, first vacation for my boyfriend and me, did not disappoint, we had an ocienview room that was spectacular, and amazing views!. Room was amazing, only issue was the mini bar that had 3 beers, and sprite that looked half empty. Not a bid deal. Staff was fabuluos! Our sunwing rep Emmanuel was very attentive and friendly. The beach bar bartender Felix was the best, and made the best Mojitos! All the staff were very pleasent and accommodating. Would go back for sure.