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Serenade Punta Cana Beach & Spa Resort - All Inclusive

1018 TripAdvisor Reviews

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According to guests, it's ideal for:

With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This 4.5-star property is 8.7 mi (14.1 km) from Bavaro Beach and 7.6 mi (12.3 km) from Palma Real Shopping Village.Make yourself a...

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12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

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Cancellation Policy

Amenities in this room:

Max 4 adults

Immediate booking

12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

See more details

Cancellation Policy

Amenities in this room:

Max 4 adults

Max 1 child -

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

See more details

Cancellation Policy

Amenities in this room:

Max 1 adult

Immediate booking

12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

See more details

Cancellation Policy

Amenities in this room:

Max 1 adult

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 2 children -

Immediate booking

13

Quarto superluxo, Vista para o jardim

2 Double Beds

538-sq-foot room, balcony with garden views


Internet - Free WiFi

Entert...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

12

Quarto superior, Banheira de hidromassagem, Vista para o mar

2 King Beds

980-sq-foot room, balcony with sea views


Relax - Private spa tub

Internet<...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 1 child -

Immediate booking

14

Quarto superluxo, Acesso à piscina

2 Double Beds or 1 King Bed and 1 Double Sofa Bed

538-sq-foot room, balcony with pool views


Interne...

See more details

Cancellation Policy

Amenities in this room:

Max 1 adult

Immediate booking

7

Suíte superluxo

2 King Beds and 1 Double Sofa Bed

1055-sq-foot room with a balcony


Layout - Bedroom and living ...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Property Info

With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This 4.5-star property is 8.7 mi (14.1 km) from Bavaro Beach and 7.6 mi (12.3 km) from Palma Real Shopping Village.Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toi...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Sauna secaWheelchair accessible (limitations may apply)Espaço para conferênciasBanheiro acessívelOpções de compras no localElevadorEquipe multilíngueEstabelecimento para não fumantesTelevision in common areasServiços de lavagem a seco/lavanderiaNumber of meeting rooms - 1Cabanas de piscina grátisAssistência para passeios/bilhetesServiços de conciergeNúmero de bares/lounges: 1Acessível para cadeira de rodas (pode haver limitações)AcademiasDepósito de bagagensNúmero de restaurantes: 1LavanderiaEstacionamento grátis sem manobristaRecepção 24 horasTerraçoWi-Fi grátisToboáguaJardimBilliards or pool tableMáquina automática de vendasSala de jogos/videogamesÁrea externa para entretenimentoSpa de serviço completoGift shops or newsstandSalão de belezaChuveiro com barras de apoioSalas de tratamento de spaChildren's poolSalva-vidas no localJantar a dois/privativoPool sun loungersServiços de spa no localProposal/romance packages availableBares à beira da piscina - 1Serviços de casamentoPool umbrellasToalhas de praiaEspreguiçadeiras (praia)Guarda-sóisNúmero de bares molhados: 1Number of outdoor pools - 2Na praia particularEntretenimento à tardeAcesso grátis ao parque aquáticoPorter/bellhopSalão de recepçãoMóveis para área externaTênis de mesaJogosTotalmente cercadoLojas de grife no localPebolimHockey de arConcertos/shows ao vivo

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    772

  • Very Good

    119

  • Good

    65

  • Reasonable

    25

  • Bad

    37

Travelers profile
  • Business

    16

  • Couples

    294

  • Solo travel

    24

  • Family

    372

  • Friends getaway

    140

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Stolen $250

Reviewed 17 may, 2022

Someone stole $ 250 from my room. probably a cleaner because only they could go into the room. My wallet was on the table. We mentionned to the hotel management who started investigating. First they said 24 then 48 hours then they try to investigate during our stay there. We have been home for two weeks now but there are still no results. They do not reply to emails. I am very sorry to have to give such an evaluation because the hotel is beautiful the staff are nice and all the programs are super. if it doesn't happen I'll probably give you nine points but I can't give it better to a hotel than where i got robbed then they forget to deal with me.

tam_sk231

Well-managed property on a quieter beach

Reviewed 15 may, 2022

The property is well managed and has a modern feel, and has access to a quieter part of the beach. Non water-related entertainment options are quite limited. The food is nothing to write home about (but is perhaps only to be expected for an all-inclusive package).

335narayanb

Still lots of work needed for this hotel to be classed as a 5 star hotel

Reviewed 15 may, 2022

When arriving at the serenade hotel we were very pleasantly surprised by the modern open spaced lobby area which was great. In general the hotel itself is nicely designed. However first impressions say a lot, when arriving it took quite a while to be checked in and it seemed very slow. We didn’t receive a welcome drink on arrival which I think is standard procedure for a “5 star hotel” and especially a nice welcome after a very long 8 hour flight. Our room was in block 7 which was the top floor, and the room we could not fault. We had a separate front room and bedroom with a huge balcony and two seperate bathrooms which was a plus! The view from the balcony isn’t the greatest as you just look onto a new building or hotel being built but you do see past that after a few days. I also wouldn’t pay for an ocean or sea view as there isn’t much of a luxurious view to see anyway. After we settled in we explored for ourself, as we didn’t really know where anything was (we didn’t receive a map or any Information) so we went to reception and had to ask for a map which again shouldn’t be the case, they should be on this. We then went for a walk to see the rest of the hotel and pools and in that time was bombarded by the people there that try to sell you the package excursions as they know who is new and who isn’t. Again, you don’t need this as soon as you arrive. It should be relaxing, not pressured straight away. We booked to go to soana island and hold the star fish, this trip was falsely advertised as we didn’t get to hold or see any star fish and was more like a booze cruise, however it was a good day out and was nice to be out of the hotel. We also booked skapepark which was only really good to see the caves and waterfall but again, there’s not much to do there and you have to stay from 9 o’clock - 5pm! We were bored after a couple of hours and decided to leave early and arrange for a taxi to take us back to the hotel. There is no pool service, you have to go to the swim up bars or sports bar to get drinks. The pool I felt was dirty, I saw a plaster and two eaten pineapples that had been chucked in there by someone and it was still there for a good couple of days. There was popcorn that was left by the side of the pool which again the staff walk passed and ignored? I had drinks on my little stool table next to my chair and again no one takes them away when they’re done. They just get left for most of the day. Which I think is poor service! They should be on this. The beach was dirty, filled with glass, full of seafood, horrible sea water, does not feel like heaven at all. Not what I expected. If you think there is a infinity pool here, then you are wrong, it’s only for members that are VIP which I think is disgusting and falsely advertised. When we went up there to see it, there was no one up there and was hardly ever used. We even offered to pay just to be able to sit up there for a bit but the woman refused us. I think it’s a wasted space. After all the negatives I must give some positives.. The sushi restaurant was a favourite and so delicious which we continued to eat from for a good 4 nights! Not quite sure what the reception team do. We had to go to them 4 times to ask for someone to sort our air conditioning out which they continued to say had been resolved but it wasn’t. In the end we had to suss it out for ourselves. I don’t think this is a destination for couples. We made the most out of the 11 nights we were there, in general there isn’t much to do but regardless we are happy we have been there and done it and now know we wouldn’t go back.

JadeE787

Great Hotel & Experience

Reviewed 14 may, 2022

Awesome Hotel very clean room and the facility is beautiful, the staff very welcome alway polite saluting you when passing by with a smile. The food was good and the all inclusive system is excellent & room service is great! The pools very clean and awesome! I recommend the swim out room with the private pool just outside the room. Cons: it was impossible to reach front desk to ask for bottles of water to our room using the phone since they never answered any day. The breakfast can include more days of bacon. The beach was with seaweed, my experience at the beach was not awesome as I though it was going to be ‘cause of this. I recommend this Hotel and sure will return with the family. My son loved our stay specially the beach sand & pool.

rlaroquem

Very nice Hotel, very poor management

Reviewed 11 may, 2022

the hotel is beautiful, amenities are nice the staff is friendly and accomodating. The restaurants are great as is the food. The biggest issue with this hotel is the management and overall organization. No packet or map or diretions of any sort, you are completely on your own to figure out where everything is, what time things open and close, where to go for activities, what the activities are, and pretty much anything else you need to know. Dialing 0 to speak to someone is an excersize in futility, the average wait for room service is about 3 hours, and when we were checking out it took 3 calls and 2 1/2 hours to get a bell boy to pick up our luggage forcing us to miss breakfast. Nice place, but definitely needs some new management.

Thewoodmaster1969