Check-out ends at: 11:00
8 Duke St, Queenstown 9300, New Zealand - Queenstown, Otago - New Zealand - 9300
Check-out ends at: 11:00
SOFITEL WAS THE HIGHLIGHT OF OUR TRIP
Reviewed 15 august, 2022
Absolutely beautiful hotel & in the best position to walk to restaurants & across the road to the ski bus. Fabulous staff, comfortable room & the one restaurant that was open 3 nights, was excellent. Great breakfast too.
Disappointing at best
Reviewed 14 august, 2022
Very disappointing. For $1000 per night we got; - A spa bath that didn’t work and ultimately couldn’t hold water due to a temperamental plug. - A terrible smell exiting the 3rd floor elevators created by the Jervois Steakhouse who have tenancy in the building. Many times the smell of cooking meat permeated our room. - Zero privacy and considerable noise from outside. Unbeknown to us - at 6am queues form outside the hotel for skiers being transported to the mountains. No complaints about service levels and kudos to all staff given COVID related staffing shortages. My complaint sits squarely with the ownership/management and lack of understanding what a 5 star hotel should mean. Most disappointing stay ever in a hotel of this standard. Would never return and would highly recommend seeking alternatives in Queenstown.
Reviewed 13 august, 2022
The staff at Sofitel were just so friendly, professional & went out of their way to make our stay wonderful. Thank you to Reception & all the staff. My only feedback would be Club Lounge. As we have stayed in many Sofitel Club Lounges around the globe - the food, no cocktails & the small area of the Club was disappointing.
Reviewed 29 july, 2022
Terrible experience. Went to the 1789 restaurant to celebrate my sisters graduation. Meals were fine, however, as she could not finish her meal she had asked for a takeout bag. She was swiftly declined a take out bag under the guise of 'Health and Safety'. Mildly concerned that they had served us a meal they had deemed a Health and Safety risk, we pushed further however we were told this is their policy with no reason given. I am a believer that once a meal is paid for, it belongs to the customer. To deny someone takeout as they deem the meal a health risk is ridiculous and insulting to the customers who are dining at the restaurant. Meals are OK but will not be returning.
Reviewed 4 july, 2022
This is my third visit to Sofitel Queenstown. Great place stay and perfect location. The rooms very spick and span and very comfortable beds for good night sleep. The breakfast was as usual the best and the overall the service was excellent and commendable. I highly recommend this property.