Nice and modern hotel
Reviewed 20 July, 2021
We enjoyed our stay here. It was only for one night but the room was a good size and had a small couch and table for eating or lounging. It was away from the main area of the city but still close enough to get where you needed. The room was clean and the staff was very friendly. We also had a small kitchen with a stove and fridge and cupboards with cutlery and dishes and everything we needed if wanted to eat or make something in the room. Our room only had a shower though and no bath so if you're traveling with small kids that'd be a good thing to ask. Our toddler wasn't used to showers so it made for an interesting experience. Would stay again!
Really nice and modern hotel
Reviewed 15 March, 2021
We stayed here overnight for a weekend getaway trip and were really glad to have picked this hotel. You could tell it was fairly new from the modern decor. The staff were very friendly and accommodating. The rooms were spacious and clean. A couple of improvements I would suggest is to have a luggage stand as this was not available in our one bedroom suite. Also, the main pool was a bit too cold for a swim. We ended up using the smaller but warm jet pool instead.
Not impressed overall
Reviewed 15 August, 2020
Normally we are extremely impressed with any hotel in the Marriott chain. Unfortunately this one had it’s disappointments.
We are all having to deal with the Covid issue but I felt they were using it as an excuse to give sub par service. We knew there was no hot breakfast any more but they made minimal effort to compensate for it. They ran out of sausage breakfast sandwiches. The egg and cheese were just processed store bought I don’t know what. You have to heat them up back at your room. Muffins were store bought, small and tasteless. No other pastries were offered. The other choices were yogurt, an apple, two slices of bread, cold boiled eggs and juice. That’s it.
Also, we were not given any information sheet (if there was one?) about the beds not being changed and what to do with the garbage. Others put it in the hallway so we did the same. Service was cold and non-caring. Like I said, we are all having to live with reduced services but I wish they could have made up for it by putting some effort into what they were providing. Not sure why their prices did not reflect the reduced services.
On the positive: The room overall was clean and the bed was very comfortable. We loved the full kitchen and all it’s facilities.
For these reasons I doubt we would return here until the pandemic is over or they improve their services.
Renovated rooms with plenty of space
Reviewed 3 August, 2020
Visited with my wife and infant daughter. They provided a nice, clean room with plenty of storage space and a kitchenette. The crib provided was also quite good. Conveniently located close to 401, and shopping areas. Downtown Belleville is 10 min drive and Prince Edward county ~30 mins.
The hotel itself is good, but my stay wasn't.
Reviewed 21 July, 2020
My family and I just returned from a weekend stay at this hotel. The purpose of our visit was a beach trip to the Sandbanks Provincial Park. We decided to stay at this hotel because of the in-suite kitchens, so we could cook and prepare our own food.
We stayed in the 1 bedroom suite. It was comfortable and fully equipped. However due to the Covid changes, our overall stay was not as enjoyable as it normally would have been.
1. The hotel amenities such as the gym, pool, and patio were all open, but with limitations on the number of people allowed in. Not that big of a deal, my family and I were still able to use the amenities, we just had to adjust our use accordingly.
2. The breakfast buffet was cancelled. Instead they provided pre-packaged food which you had to prepare and eat in your room. There wasn't much selection, and no hot food was served. But given that we had a suite with a full kitchen, we had the option to cook our own breakfast in our room anyway.
3. The maid service was cancelled. Meaning, the maid does not enter your room at any time during your stay. So the luxury of going out, and returning to a clean room with fresh towels doesn't happen anymore. The front desk staff will provide you with whatever supplies you need, however, if you are travelling with children, your room will eventually get messy. At one point I had to borrow a vacuum from the front desk to vacuum my own room!
For me, this was the biggest drawback, because I had learned that some of the other hotels in the area still had maid service.
I'm not blaming the hotel for these changes. It's not their fault. Every hotel has had to make Covid adjustments. But there was no Covid adjustment to the price I paid. So if you're planning to stay here during this time, these are changes you need to take into account.
Like I said, the hotel itself is good, which is why I gave it 4 stars. It is clean, well maintained, and the staff is friendly and helpful. I would stay there again, but not during this time.