DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Starting at

$ 197

Facilities Internet access, wireless internet access, a restaurant and a bar are available to guests. Rooms The establishment offers non-smoking rooms. All accommodation units feature air conditioning and a bathroom. The accommodation units each feature a double bed. A safe is also available. The ro...

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Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

Facilities Internet access, wireless internet access, a restaurant and a bar are available to guests. Rooms The establishment offers non-smoking rooms. All accommodation units feature air conditioning and a bathroom. The accommodation units each feature a double bed. A safe is also available. The rooms offer a range of amenities, including tea and coffee making equipment. Other features include internet access, a telephone, a TV and wireless internet access. A hairdryer can also be found in each of the bathrooms. Sports/Entertainment A gym is among the leisure options available to guests.

1707 Hillsborough St, Raleigh, NC 27605, USA - Raleigh, North Carolina - U.S - 27605

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    730

  • Very Good

    393

  • Good

    248

  • Reasonable

    140

  • Bad

    81

Travelers profile
  • Business

    758

  • Couples

    168

  • Solo travel

    45

  • Family

    411

  • Friends getaway

    102

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

False Advertising/Sales

Reviewed 6 may, 2022

I booked a handicap accessible room with 2 queen sized beds on the Hilton website for this hotel in Raleigh, NC and once I arrived to the hotel, I was informed that there are no handicap accessible rooms with 2 beds in the hotel. This happened once before at a Hilton hotel in Acworth, GA and apparently Hilton does not have any handicap rooms with two beds but they advertise that they do on their website. My handicapped mother with me will not be able to take a shower during our stay because she cannot get into the tub. I had to settle for a regular room with two beds because every hotel in town is booked for the busy weekend. One of the beds in the room had a mysterious stain on it as shown in the photo. I will not stay at another Hilton hotel again! They falsely advertised the rooms they had available and the person at the front desk was not sympathetic to our situation and had an attitude with us. The only reason we didn’t demand a refund is because I had no choice. But I guarantee I will never stay at another Hilton.

BrandiLambert

Never again

Reviewed 2 may, 2022

As a Hilton Diamond member I can not believe that this is even remotely connected with them. The room was in disrepair. It was cool and windy outside and the sliding door offered no help and upon checking there was a 1/8 inch gap around the the door which constantly whistled in the wind. The only way to mute this was by stuffing the crack with toilet paper. Also had the smallest bathroom. Will never recommend a doubletree to anyone.

David L

Soon to close

Reviewed 26 april, 2022

This property has been sold, and will close permanently on May 31, 2022. I forgot a jacket in the closet of the room I checked out of, and it's gone forever, despite my repeated efforts to contact the responsible managers. Great location, decent facility, but with the closure looming over the staff, don't expect them to sacrifice their personal interests, for those of the property, or its guests.

Chris P

Disappointment

Reviewed 8 april, 2022

The cleanliness was the worse I’ve experienced in a hotel. The surrounding of the toilet was soiled with urine and hairs and there was trash on the floor. I mentioned this to the front desk and they took care of it… partially, since trash was still left on the floor, suggesting that the floor was not completely cleaned, but only the most obvious part! Very disappointing for a Hilton (or any hotel!)…

Departure208020

Another so-so stay, my last.

Reviewed 30 march, 2022

As a Hilton Honors Diamond member I enjoy staying at different properties throughout the portfolio. But on my few visits to Raleigh, I have ended up at this Doubletree 3 times. This one was my last, I promise. For those dedicated to the Hilton chain and needing to be close to downtown, the only other option is an even more expensive Hampton Inn. Doubletree's niche in the travel market is its offering of cookies upon check-in. So when I asked for a cookie I was told that they were out of them. I was told to come back later, something I really didn't wish to do since I should have been in for the night. But I did receive it later when I went back. Check-in was otherwise smooth. Usually I have the ability to choose my room a day earlier than my arrival, with the digital check-in. When I did the process, it only offered me one room, one on a lower floor. I prefer to be higher and away from potential outside noise. A friend travelling with me was given no choice at all on the digital check-in, but he scored a room on the 8th floor when doing his in-person check-in. The room was adequate for my needs, as far as space was concerned. TV and Internet worked fine. Bed was comfortable and I slept well. Bathroom a bit on the small side. Still enough room on counter for my toiletries, but very tight space between toilet and shower. Breakfast, for which we (supposedly) used our $15 credit, went well. Food was good and filling. However when looking at my e-mailed receipt on the way to my next destination, it was realized that the credit had not been applied and I was charged full price for the breakfast. I had to call the hotel from my train and straighten it out, for which they produced a new receipt. Check-out went quickly and soon I was on my way. Then at home I realized another problem once dust settled on my various hotel stays. I had reserved all my rooms at the 2X rate, to earn double points. I did not receive these extra points for this property. Working with Hilton Honors to resolve but hoping I don't have to call this hotel back to rectify yet another mistake. Overall, they need to get with the program here. Bring the hotel up to current standards and align with the Doubletree and Hilton brands you represent. Having to apologize as much as you need to here should be a wake-up call.

kevinkorell