TripAdvisor Rating
Based on 117 reviews
See all**Property Location**.With a stay at Residence Inn by Marriott Raleigh Downtown, you'll be centrally located in Raleigh, steps from Duke Energy Center for the Performing Arts and within a 5-minute walk of Raleigh Convention Center. This hotel is 0.2 mi (0.3 km) from Red Hat...
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Great location
This is a great property downtown near the convention center with easy parking, great breakfast and a rooftop bar with a view. It was very quiet and staff were wonderful. The rooms have everything you need in the kitchen and rooms are laid out well for a lengthy stay if needed. The only complaint I have is that the ice maker buzzes for about 5 seconds when it is refilling with water. This woke us up the first night twice until we realized the source and turned it off. We rectified the issue by turning it on during the day when we were away, allowing it to make ice, then turned it off at bedtime.
Where I hang my hat in Raleigh..
This is my 6th or 7th stay at this hotel since 2017. Each and every time I have been impressed with the level of service and hospitality of this hotel. The rooms are large, comfortable, and well equipped. The rooms seemed soundproof, so quiet. The location is in the heart of downtown Raleigh, allowing you to explore the many museums and restaurants. I recommend the rooftop restaurant, 10th & Terrace. The menu is creative and changes regularly. I recommend a couple of small plates and a signature cocktail, the perfect attitude adjustment.
Great Stay (Pandemic)
We stayed here during a stopover. We typically choose Marriott brand due to the rewards. Check in was easy and pleasant. We were most impressed by the cleanliness of the room. Visually everything looked good, which it typically does. Due to my concerns over sanitation, we brought our own cleansing wipes and wiped down all of the "high touch" surfaces, counters, handles, remotes and the bathroom. Surprising most of the cloths came back visibly clean with very little dirt/dust! Only one family is allowed on the elevator at a time and they limit the traffic coming in to the building. They no longer have free buffet service, but do provide a bagged continental breakfast (juice, protein bar, applesauce and muffin) which is reasonable considering the circumstances.
Great place to stay and restaurant
The location is great and the rooms very comfortable. Close to museams and the convention center.The rooftop restaurant is wonderful both for drinks with a view and sharing plate meal. Great service and friendly service..
Not responsive once you're gone
Hotel itself was great - good location, clean, nice rooms. My only issue was a charge at the rooftop bar. The bartender charged us twice by accident but getting one of those refunded was an act of God! Over the course of 30 days, I called 3 times and emailed on 3 separate occasions to get it taken care of with NO RESPONSE. None! Finally, on my FOURTH call, I reached Hadassa who was extremely helpful, nice, and responsive. It took her a few days to get the information she needed, but kept me updated each day to let me know she was still working on it. Whoever is working their email needs to be fired.