Our new favorite Palm Springs area hotel
Reviewed 15 July, 2021
I had an amazing stay at this hotel - during the week to write and meet for work and over the weekend with my kids. They loved the pool, lazy river and waterslides. We even enjoyed a magical nighttime swim that was perfect in the desert heat. The rooms are large and well-appointed. I did have to move rooms because the pool area is super loud with amplified music all day and some of the night too. Once I got to a quieter room off of the golf course I was much happier and able to sleep and work. The restaurant is nothing fancy but we enjoyed it and found the service to be very good and attentive. Having stayed at the Hyatt Regency and La Quinta Resort in the area as well, this is definitely our top pick for a family friendly vacation in the area.
Stay away, disgusting, rat in room, food poisoning, personnel shortage and dirty rooms and pool! Take your money and run
Reviewed 5 July, 2021
Horrible, Stay Away at All Costs, Shortage of Personnel!
We have stayed here over 10 times before and never had any major issues. We convinced 5 couples to bring their kids here for the weekend. Let’s just say our entire group was so beyond disappointed we made them switch over from the JW Marriott to this place. It seriously was a dump in comparison.
The Omni has gone Downhill majorly in last 12 months! We came last July during covid and did not encounter the issues we encountered this time.
The biggest issue for us was lack of personnel. No one answers the front desk. Never had I had to leave voicemail for the front desk at any hotel before, let alone a resort, but here they are so behind. Took almost 3 hours to deliver me a pack and play. Our room was filthy. A mouse ran out the moment we opened our balcony door. No one to talk to. Everyone always so busy.
After checkout we decided to stay at the pool and we got food poisoning and all threw up (5 of us). Try to get help. No one to help. Everyone behind. All the servers are kids on summer break. There were a lot of rowdy and trashy guests this weekend (fights breaking out left snd right, and someone threatened my child to the point where even one of the teeenage staff members told me to avoid the Splashtopia side because there were some crazy guests on that side).
Dirty, deferred maintenance, no service, personnel shortage, no towels, food poisoning, the works to avoid! The water is also so hot snd disgustingly dirty with so many guests. You would think they would keep the water cooler in 110 degree outside temps. Not at all. We got cabanas 2 days in a row and they were a waste. Terrible all around. We are never coming back to this hotel! Stay away and go to the Jw Marriott or the Hyatt Indian Wells. This place has gone from a 9 to a 4 in just a few months…
Resort? No way
Reviewed 2 July, 2021
We got to the hotel and the pool was packed. I get it it’s summer and people want to get out. The first thing I noticed going around the lazy river was the plaster was hanging off the sides of the pool all over the place….? That is gross and for what they are changing, this could be fixed ASAP!!! Our door handle fell off in one of rooms! The bathroom is rundown, the frig didn’t work well, no room service, hotel boast about restaurants, and we went to have dinner and only 9 items on the menu.
What kind of resort is this??? Yuk!
Got a cabana to relax and they were power was for hours behind us on a Sunday!!!! Are you kidding me!!!!
No one answered the front desk or concierge!!! I am paying a resort fee???
This place sucks!!!! Never ever again!!!
800.00 plus to stay for 2 night!!!
Go to the Marriott changes, they take care of their hotels and you get great service!!
BEWARE OF TERRIBLE POOL POLICY!!!
Reviewed 28 June, 2021
This hotel is still practicing EXTREME covid policies. You only get a few hours at the pool a day-even in summer. Yes PAST June 15. You will be stuck in your room or off property for at least half of your day, you only get 3 hours at the pool!
Go to the Hyatt Regency=all the pools and water slides are open
Reviewed 22 June, 2021
First review ever on a hotel. I just cannot resist in this case. My wife wanted to celebrate Father's day and my birthday at the Omni RLP. Personally, not a "big" resort guy but figured now that we have a 16 month old let's jump into the family scene a bit. The grounds are beautiful, but not much else there worth looking at. My mistake. Felt like a trap.
We arrived to about 8-10 cars lined up outside. After hanging in the heat for 5 or so I cranked the AC for my wife and baby and went on a solo valet hunt. Assuming valet was behind I walked up to see if that was the case. It was hot that day. After meandering around for someone to talk to for 3 minutes I figured, let's just park in the lot right next to the entrance and walk-in. No big deal. We found from the front desk when checking in that valet is not needed at this resort? But there is a valet stand out front and clients waiting out there for valet? Let's just say that was the first moment of confusion.
Shirley at the front desk was very nice but updated us on the various "restrictions/policys" the resort has concerning pool access. The second moment of confusion. As a guest that pays $400-ish per night you only get access to the pool for one of two sessions. We assumed this was because we checked in on Father's day so we were alright with this given it was quite busy that day. We did receive early check-in which is great having a 16 month old and it was 118 degrees outside. All good. We went to the pool that afternoon. I would say that the pool area and general way that you are "welcomed" into the pool area is mediocre at best. Felt like you were in line to pay a cover at a club. I won't be going into fine detail on this....very few clean towels...slow service...etc. It's not great. A lot of workers standing around shooting it.
We went to the pool the second day with our daughter to get turned away because we did not have that pool sessions purple wrist band. Point of confusion round number tres. The kid that stopped us said we knew this was the case and he implied we were trying to pull a fast one. I truly thought it was only for Father's Day. With further research; as part of the restricted number of pool sessions you get a time slot on your day of arrival (2:00pm-6:00pm) and during your stay you get morning access (9:00am-1:00pm). Oh, btw, no go on your departure day....sorry. Think about this, in the summer in the desert, with small children, this is there policy. What else is there to do but hang at the pool? You get two wrist bands for entrance, unless you pay extra for cabana reservations. Then you get 9:00am-10:00pm access. Need I say more?
Bottom line, we had the pleasure of using the pool for 3.5 hours of pool time in two days for about $800 bucks. American Express Travel will also hear from me. As American Express card holders we were able to check-in an hour early, got a $100 resort credit and I still feel like we got taken advantage of. If this resort policy was easily attainable/viewable at booking I would have cancelled on the spot. Trust me, don't waste your time or money. I am a project manager in the civil construction industry and would recommend they rally the troops on their operations. It needs an overhaul.
Omni Rancho Las Palmas ---- No thanks.