Based on 255 review
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The pet-friendly and smoke-free Comfort Suites Redmond Airport hotel in Redmond, OR, gives you the essentials you need to be your best. We also give you easy access to Deschutes County Fair and Expo Center, Hoodoo Ski Area, and Redmond Municipal Airport, to which we provide free transportation. Additional amenities include free WiFi, free parking, free hot breakfast, business and fitness centers. Behind every great day is a great night in your suite, which gives you 25 percent more of the space that you need and features a refrigerator, microwave and recharging device with AC and USB outlets. ...More details
Check-out ends at: 11:00
Unkempt and unresponsive
Reviewed 2 november, 2021
Most hotels have improved their cleaning protocols during the COVID era, but not the Comfort Suites. Our room was dusty, there was debris behind the bathroom door, the carpet appeared to be unvacuumed, and the fan in the bathroom had caked on dust that looked to be the detritus of years of neglect. Furthermore, the light between the beds, which was the only light in the bedroom area, didn't work and had wires poking out where there should have been a switch. The room smelled of unclean pets and the dander in the room was so bad, my husband had an asthma attack every morning. I let the management know about the non-working light and the disgusting fan the first day...and the second...and the third and finally gave up. In five days, nothing was fixed or cleaned and by the time we checked out, I was so disgusted with the lack of response and deep cleaning, I just gave up. I travel a lot and haven't been in such a dirty hotel since I couldn't afford quality. At least the towels were replaced and clean, but that didn't make up for the mysterious blue goo on the inside of the shower curtain. The bed was very soft and though we weren't bothered by the noise from the highway, which is very near, we were woken every morning by the slamming door as our neighbors took their dog outside. I should have realized that a pet-friendly hotel might not be so person friendly. Next time we are in Redmond, we will find somewhere else.
Reviewed 28 september, 2021
We spent three nights total at the beginning and end of our trip to Oregon at Comfort Suites Redmond Airport and could not have been happier. The room was great, the staff was very helpful and friendly. The shuttle to and from the airport was excellent. It will be great when the breakfast can be a hot one, but in the meantime they are doing a good job.
Terrible beds not ok
Reviewed 12 july, 2021
The beds were terrible! They have a big dip in the middle. You could even see it when first looking at the made bed. We slept terrible and I woke up with back & neck pain. We will never stay there again. Room was clean and spacious but a bad bed is not ok. It should be the most important!
rundown over priced
Reviewed 15 june, 2021
The linens were clean. That is about the only good thing I can say. The breakfast service was on par with gas station food. Everything else was run down. The tub floor was aged and dirty. The draw string curtain over the door was broken. The phones didn't work. The pool was freezing. The dog area was devoid of bags and clearly had been for awhile; we bring our own but for this price one would expect small things to be provided. Best of all was the bedroom carpet. While our dog is on Bravecto, a flea/tick preventative (so he did not bring his own circus), he picked up two fleas in the short time on the carpet. The front desk was courteous but effectively did nothing. They provided a minor discount by waiving the pet fee. Again, if I was paying half the price I wouldn't complain but at this price one expects a little more.
Reviewed 5 june, 2021
We always stay at this hotel when we go to Redmond/Bend for my father’s medical treatments (with our last stay two days ago). They have always been great! Dad is very ill and we were told two days ago by his doctor that he has a few weeks to live. My father requires a lot of assistance and he is unable to walk more than 10-15 feet. This hotel has always been great about accommodating us by giving us a specific designated room right near the outside door where we can park and he can make it to and from the room. They have always been great about giving his family members the room next door to him to make it easier to take care of him. But that all changed tonight. After keeping me on the phone (or waiting for a phone call back so she could look into it) for over an hour, Tatiana said that she can’t accommodate our request. She reported that she called her supervisor who said they can’t do it. Then she hung up on me twice. These two employees have no compassion. They are heartless. My heart is breaking for my father and they just twisted the knife a little bit more. Shame on you both.