Crystal

Starting at

$ 98

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TripAdvisor Review

Based on 370 review

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At the heart of the city, in a fully pedestrian area, Crystal Hotel offers you the secluded setting of its flower garden, a great place to enjoy breakfast when the weather is fine. A warm welcome is set aside for you at any time of the day or night. We do our best to answer all your enquiries and gu...

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Property Info

At the heart of the city, in a fully pedestrian area, Crystal Hotel offers you the secluded setting of its flower garden, a great place to enjoy breakfast when the weather is fine. A warm welcome is set aside for you at any time of the day or night. We do our best to answer all your enquiries and guide you in the discovery of our lovely region. Meeting room, .. for 50 people, with audio-visual equipment (paper board, overhead projector, microphone ..), snacks on site. Check with the institution. Breakfast in room under request. 15€ Non smoking hotel.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    32

  • Very Good

    147

  • Good

    110

  • Reasonable

    39

  • Bad

    42

Travelers profile
  • Business

    46

  • Couples

    151

  • Solo travel

    23

  • Family

    58

  • Friends getaway

    58

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Terrible service

Reviewed 25 november, 2021

They would make you pay extra charge for bringing your own breakfast in your room even though this possibly was offer to me at check in … « take your own tray at breakfast room, bring it yourself to your room and back to breakfast room free of charge » The lady responsable of the hotel changed her mind the next day and said they will charge me over 6 euros (special tarif apparently!) if I were to do that again. There is absolutely no logic or reasonable reasons to make a client pay to bring their own breakfast in their room. The same lady was actually very rigide with her nonsense explanation For that reason I do not recommend this hotel that anyways has nothing exceptional. Cheers

thierrygW8703QK

I would like to complain... Since Covid 19 situation, I have paid for advance payment, But I have to cancel by booking.

Reviewed 14 march, 2020

I would like to complain... Since Covid 19 situation, I have paid for advance payment, But I have to cancel by booking. But the hotel should refund my advance payment. Or please refund part of it. The hotel should understand this is not a normal situation ( Covid 19 ). All of the hotels I have paid in advance, they all wiling to return back to customers. Only Hôtel Crystal Reims Centre do not care at all. Please do something about the abnormal situation. I will write all the reviews as much as I can about the rudeness of Hôtel Crystal Reims Centre .

jukesahas

Little Gem

Reviewed 18 august, 2019

Right in the centre of all the action on a very vibrant street full of restaurants serving tables on the pavement. Don’t be fooled by the funny looking walk way through to this Hotel tucked away behind a restaurant...... it’s a little gem. Entrance is approached via a little courtyard and steps up. Lovely old lift takes you up to rooms. We stayed on 4th floor with a pleasant view out of our double doors and balcony over roof tops. Room was small but had everything we needed and very clean. Comfy bed and good shower. Very quiet given location. Perfect location for all shops, restaurants and sites. Underground parking access across road.

PrincessSunseeker

Disappointing

Reviewed 9 august, 2019

Arrived at the hotel and check in was nice and easy. The staff were pleasant friendly and helpful. The room although a little small was nice clean and tidy, as was the bathroom. The downside was the room was very hot and stuffy. The only way to cool it down was to open the window. The problem with this was the noise that came from the courtyard below outside the main entrance. Along with the noise came the cigarette smoke that drifted up and into the room. Then around 4.30/5.00am was the early morning wake up from all the deliveries and staff working at the surrounding restaurants. If you’re a sound sleeper then go for this place. If not best try another place.

Ed903

Capture the spirit of old Reims by staying at Hotel Crystal.

Reviewed 9 july, 2019

A hotel full of old world charm with a wonderful lift. excellent location in the old town and approached through a court yard. we were allocated a room on rez-de-chaussee so no need to use the lift. the room had a bath which was most welcome after a long drive from the east. the staff were helpful and we got all our ice packs refrozen for the onward journey. As it was about to rain we took the dinner in the hotel Bristol which is next door however there are multiple choices in the square outside. There is underground parking outside and also additional parking in walking distance. Both hotels were recommended by the Telegraph in their article on Reims. There are lots of flashier hotels nearby but on this occasion lets stay with old France.

Tankengine47