Based on 1083 review
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Come enjoy our warm family atmosphere of SureStay Plus Hotel Reno Airport. You will immediately sense its special intimate atmosphere that makes you feel like being in your own home. Each detail has been passionately chosen. Along with our spectacular rooms, we also offer over 6,500 square feet of gorgeous meeting & event rooms. If you just arrived and need a refreshing burst of energy, our swimming pool is inviting. After a swim, experience our amazing Plaza Court Restaurant. To end your evening have a nightcap in the Crosswinds Lounge. We are located in close proximity to Reno-Tahoe Internat...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPool
Reception servicesLuggage storage
Reviewed 28 november, 2021
My room was pleasant at first site but after settling in I noticed a pile of crumbs at the base of the dresser. They were NOT hidden in any way and some of the crumbs were as big as chick peas (I have photos). After a while I was using the bathroom sink and noticed a used zip tie on the counter (Have photos). Maybe these issues would be no big deal in itself but I have to wonder how thorough the rest of my room was cleaned. NOT!!!!!
Decent. But would not likely return.
Reviewed 27 november, 2021
Overall the stay was not terrible. I had an issue with reservation, as I had requested a pet friendly room, but my travel agent only had the option to book regular rooms. Initially the front desk was being very uncooperative, even after I offered to pay ANY price differences/fees. It took a call to my travel agent, United Vacations, and Best Western Corporate to finally correct the reservation. Other than that, everything was fine. The beds were on the firmer side, which I personally like. The room was very clean, and the shower had great water pressure! Only other complaint was walls. The wallpaper was peeling all over the bathroom and in the corners of the bedroom.
Quiet non/casino location.
Reviewed 18 november, 2021
Directly across from airport- perfect for early morning departures or late night arrivals, but I didn’t notice any airport noise. Plenty of parking. Room, bed and bath were all fine and comfortable. Restaurant in building but no free breakfast. Good if you want to avoid the hustle and bustle of a large casino hotel. Very nice looking outdoor courtyard area with pool to enjoy if it was warm.
Clean, Near RNO
Reviewed 30 october, 2021
We stayed at this hotel two nights on the way into Reno and one night before flying home. Both times our flights had us in early and the hotel graciously (and without a charge) allowed us into open rooms early. We REALLY appreciated this as we were very tired from our travels. The front desk was attentive and very helpful. The rooms were well furnished and clean. The beds were comfortable. The bathrooms were clean with fluffy towels and plenty of hot water. Even thought we were beside the airport the rooms were quiet and we slept very well. Our plane arrived late our first night and we did not have to worry about our room being given away, which was very nice! The shuttle was on demand and took us to the airport as needed. The driver was friendly and helpful. We will stay here again if we travel back to Reno or through Reno again!
Receptionist don't care
Reviewed 25 october, 2021
Asked front clerks 4 times to have housekeeping to service my room and in the 5 night stays ignored my request. Had to go to the front desk to ask for more towels. Had to chase down house keeping for more coffee and cups. I asked at check out for managers name and ignored my question.