Based on 686 review
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The following services and amenities are available, but with reduced service: Business Center, Breakfast.The following services and amenities are currently not available: Complimentary Evening Social, Fitness Center, Pool.The Homewood Suites by Hilton Reno Nevada hotel is centrally located just minutes from downtown Reno and Reno-Tahoe International (RNO) Airport. Located near numerous local businesses including Microsoft, UPS, Philips, Clorox, Wells Fargo, Barnes & Noble.com, Intuit, University of Nevada, Washoe Medical Center and St. Mary's Medical Center. This Homewood hotel is located only...More details
Check-out ends at: 11:00
Pool and wellness facilitiesIndoor pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
No hot water
Reviewed 23 november, 2021
Location was a bit far from downtown, but very close to Atlantis. There was no hot water at the property and the front desk attendant told me the manager would contact me, but I never heard anything. Overall a disappointing stay.
Customer Service is Non Existent
Reviewed 22 november, 2021
Not one single person after I checked in asked if everything was good or how things were. The front desk clerk didn’t acknowledge me Hilton status or share any information about the hotel other than what was on a type written paper. It just explained some basic services I was supposed to get and didn’t
Excellent Customer Service!
Reviewed 13 october, 2021
Great stay with friendly and efficient staff and excellent customer service. Should be the gold standard for all Hilton Hotel properties. I would have welcomed the chance to stay for more than one night and would not hesitate to book this hotel when in the area again. Superb! This stay restored my faith in the Hilton brand.
Great place, great staff
Reviewed 4 september, 2021
We were very pleased to stay here and it is located next door to my husband’s eye surgeon’s office and surgical center. It was a great room and we loved the kitchen. We also had two tvs and a comfortable bed.
Reviewed 3 september, 2021
Stayed for just over two weeks. Very good experience overall. Hotel staff is short personnel. Limitations, albeit few, were made known at check-in. Team did their best to maintain normalcy despite abnormal times.