Reviewed 17 September, 2021
How can people give negative reviews? This place IS wonderful!
I did expect a nice room. I booked a king suite in the Tuscany Tower. From looking at their website pictures, I knew it would be nice BUT nice doesn't cover it! It's 550 square feet of luxury. Granted it is a good walk from the casino but just look at it this way, you're saving money each time you go back to your room.
Peppermill Resort/Casino is huge! I never was able to get my bearings. But fortunately, there were always courteous employees to be found that were more than happy to show you where to go. They were even glad to walk with you until you knew which way to go.
The slots were loose. The slots were tight. LOL It's just the luck of gambling. That's why it's called gambling. My first impression was they were loose. The next session I had with them they were tight! My last session with them, they were loose! So first impression was fun slots. Last impression of the slots was fun! (I do have a tale to tell. Don't you just hate it when someone sits down right next to you and on the second spin wins big? Then almost immediately after pulling off the win, he hits another big hit! Well guys, that happened to me but in this case I WAS the one that just sat down and won BIG! I felt so bad for the people I sat down next to. But again, that's why it's called gambling.) Peppermill has a great variety of slots. I really enjoyed playing.
I'll end my review by saying I had no negative experiences at the Peppermill.
Very disappointing stay
Reviewed 15 September, 2021
Terrible drilling all day and when asked to move denied. Mess all over, rude workers! How dare they rent out rooms under these conditions! The rooms definitely need updating! Ugly! Only two drawers! But how can they expect people to pay for this! Next time it’s Atlantis for sure.
Great property from room, casino, food options and pool.
Reviewed 12 September, 2021
Best resort and casino in Reno. Stayed 5 days. Takes about a day to navigate all the food, bar and entertainment option. Top notch service throughout the property. At a minimum get a Peppermill Tower Imperial Suite and ask for corner room, more windows. Keep the drapes close when not in room to help the AC chill the room. Also has 2 mini fridges and steam shower. Peppermill tower elevators are just steps from all the action. We'll definitely be coming back
Reviewed 7 September, 2021
We couldn't be happier with service, friendliness, and genuine appreciation we received the minute we walked in the door! The bartender made several recommendations for us, had a wonderful attitude, and remembered our drinks for the rest of the visit. The entire staff made us feel right at home. We won't bother with anywhere else next time, this is the place to be.
Amazed and Delighted Thanks to These Peppermill Employees
Reviewed 7 September, 2021
Customer service is a lost art these days. From the second I entered the building, I was met by both Tony and Greg at the bell desk, and they were incredibly accommodating. They both went out of their way to make sure I was taken care of, with a seamless check in process. Monroe at the front desk went above and beyond to ensure my stay was off to a wonderful start. Ricardo at housekeeping worked a double shift and was amazing, as well as Karina at the front desk to close me out.
Thanks to All!