Based on 354 review
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This charming hotel is located in Reno/Tahoe International Airport. There are a total of 94 94 at Staybridge Suites Reno. null can make good use of the wireless internet connection available at the public areas of the null. This null offers 24-hour reception for guests' convenience. This null understands that accessibility is important to all guests. For this reason, it features wheelchair accessible 94 and is fully adapted for easy access. null arriving by car may leave their vehicle at the accommodation's parking spaces. This null follows green practices. Conference facilities are included a...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Pool and wellness facilitiesIndoor pool.
Reception servicesLuggage storage
Rude and incompetent
Reviewed 17 october, 2021
We up to Reno for our annual visit with the kids from Chico. We got to the hotel before the checking time, we asked the desk attendant ( who is also the supervisor) if we can check in early, she said yes just give few minutes I will the room ready. So waited til 3 pm and no answer from her so we went to check in, guess what she does not remember who we were ( lobby was empty all this time no guests in or out) so she asked us to wait 5 minutes and 15 minutes passed no room yet , went back again to see her and she call room services people only to be told to saint another 15 minutes. Kids are so tired just trying to lay down. Rudeness to be encountered next morning when the breakfast attendee who got the wrong time, refused to serve us and other guests because she taught it was 10:30 am while the clock was 9:30. Making a simple mistake like this is understandable but when you refuse to acknowledge it and tell your guest that they have to wait 30 minutes some miserable scrambled eggs to be cooked is just low.
Reviewed 10 september, 2021
Bad staff. Directed me to one end of the building when my room was in the opposite direction at the end of the hall. Ten keys didn’t work. Side end of hallway door doesn’t work and they know it. It get propped open and hello security risk. Very worn on the inside. Badly needs an update
Broken fire alarm went off all night.
Reviewed 21 august, 2021
So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.
Don't book this hotel, no real housekeeping service, terrible hygiene condition
Reviewed 27 june, 2021
They don't clean the room even if you ask them to, and the hallway carpet is covered with puke splats. Someone puked in the parking lot, they covered it with the sand, but never cleaned it. Service is bad, they don't care about any request. I asked them to clean my room and saw many other people waiting there to ask for the same service.
Getaway w/ Family
Reviewed 5 april, 2021
Stayed here from March 28-April 1st in room 316 which is a 2 queen 1 bedroom suite. The suite was perfect for the 4 of us. It had a kitchen which was a very nice touch. The thing we loved the most was the full size fridge/freezer with a ice marker. The housekeeping upon arrival had loaded the dish washer with all the dishes and placed a sticky note that states “the dishes has been cleaned & sanitize for your arrival”. Which was neat especially during covid. During our stay the house keeping did an incredible job of cleaning our room each day which is rare nowadays especially with covid-19. We loved how the couch was also a sofa bed which was nice to sleep our 4th person out on the couch. The only 1 compliant we had was everyday @ 5pm when in the bathroom you could smell of marijuana which eventually spread to our entire suite. We complained after 2 days and according to the front desk they kicked someone out the night before on the 2nd floor due to marijuana. The front desk agent stated she will look into the marijuana on the 3rd floor. We loved this hotel so much we ended up booking a 1 night stay again for April 3rd after we return from Napa county. When we checked in on April 3rd we were out into room 106 same room type as before. This room was a little outdated and showed age but was roomy for the last night before heading to the airport the next day. I highly recommend staying here.