Based on 125 review
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Extended-stay travelers need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up just for you. Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within 5 miles of the offices of Altria, Reynolds Metals, Genworth and Anthem/Wellpoint. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Capital One and Carmax. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive aw...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesBusiness Center
Run down and dated
Reviewed 22 november, 2021
I'm here for just two nights and am disappointed at the low level of cleanliness and general maintenance. The place is nearly empty and my bathroom has a hole in the wall where a toilet paper holder should be and damaged/molded wallboard near the shower. I'm guessing since the place is so empty either they think this is okay or all the other rooms are worse. I rarely use elevators but take the stairs. The stairwells are carpeted and littered with paint that is peeling from the painted cinderblock walls. Clearly no one has vacuumed the stairwells in weeks. The only good thing about this place is the receptionist was courteous and he had a positive attitude. I had planned on booking a different hotel but booked this since my wife said "Candlewood Suites are always nice." Not this one. Book elsewhere.
Frustratingly loud at night.
Reviewed 16 november, 2021
Worst nights sleep I’ve ever had in a hotel. They stuck me at the end of a hallway next to the exit. Seamed like everyone, EVERYONE let their room door slam shut then let the exit door slam shut. My door had a 1/2” gap in the jam so it would rattle every time someone slammed a door. All night long … slam-rattle , slam-rattle , SLAM-RATTLE. Incredibly frustrating. Then to too that off the compressor unit for the entire hotel outside my bedroom window kicked on and off all night. On top of that the thermostat would not let me change the temp in the room, so you are at the mercy of the manager as to whether or not you will be comfortable or not. The room was clean though. Not totally convinced it was properly sanitized (based on my stay at other hotels) but countertops and floors were clean.
Helpful Staff, Large Suite, Quiet, Reasonable Rates
Reviewed 6 october, 2021
I would stay again without hesitation. Tkiesha at the front desk was very friendly and assisted us with reservations for dinner, which can be tricky on a Monday. Her suggestions were excellent and we enjoyed our evening. The hotel itself is bright, modern and clean. Our suite was larger than expected with a stove, microwave, dishwasher and full-size refrigerator. The bed was comfy and the room was quiet. They don’t offer breakfast, but you have a full kitchen. There is plenty of parking and it is fully accessible.
Most filthy hotel, BLOOD ON WALLS, manager doesn’t care, IHG doesn’t care
Reviewed 18 september, 2021
This hotel was atrocious. Look for it on the news next week in Richmond. I was staying in the hotel I checked in at 230am after a 8 hour drive and the room we got which was a king with separate bedroom was disgusting. It was 245 by the time we realized how dirty and so my wife and my 6 year old daughter slept on top of the bed with one of our own sheets on top because of the filth. So let's begin WITH BLOOD SMEARED ON THE WALL!!! with floors with gum stuck on them and in general dirt and footprints everywhere, carpet so filthy my BRAND NEW Socks looked disgusting after walking around for 30 min and I am putting pics of that on here as well. So first thing 8am I go down stairs and show the front desk clerk. She takes my complaint and pics I showed her in his or her office and she comes out and says she'll switch our rooms THE MANAGER WOULDNT COME TALK TO ME HE SAT IN HIS OFFICE AND LEFT THE FRONT DESK CLERK TO DEAL WITH IT. And they'll give me a credit "of some sort" so I have to leave to pick my son up from fort Lee my wife and daughter stay so they can get in the new room. 5 hours later (due to them having to shampoo the rugs in the next room) my wife and daughter finally move. So they made them sit there 5 hours while they deep cleaned the room. (Due to covid this should have been done already!) The biggest thing that concerned me that I didn't notice until the next morning was BLOOD smeared on a wall(which I will post pics) I paid 325 bucks for two night. The bed had debris in it so we slept on top like I said. Couch had stuff stuck to it and like I said the carpets were dirty my socks RUINED. Finally they comped me one night stay so I call IHG which is the hotel group that is a part of the chain and they tell me they're going to credit me 10,000 points, I didn't want 10,000 points nor did I agree to take them. I wanted my whole stay comped due to how much of an inconvenience and disgusting mess this place was, OF COURSE YOU CREDIT ONE NIGHT THAT NIGHT WAS RUINED WHAT ABOUT THE INCONVENIENCE?! OUR SOCKS?! MAKING MY WIFE SIT THERE FOR 5 hours! they credit me the points anyway and then when I talk to the next person they say because they credited me points they don't have to give me a refund because they upheld their part of their "quality honor" I never agreed to any point I want my money back so needless to say I will be talking to several news people this week and they are talking about running a story about it next week in Richmond all because they didn't want to call me the extra $155 back for the second night and now they lost a customer forever please do not stay at this hotel or any IHG Hotel they do not take care of the reward members or their Customers, they don't care once again I will repeat! there was blood smeared on the wall!
Nice Large suite
Reviewed 10 november, 2020
The room was large with a separate bedroom with king bed. It had a full compact kitchen and geared for longer stays - we stayed one night. The furnishing were not fancy. It was near I64. Restaurants nearby. We had dog with us. The pet fee can be high. A ding - the toilet was stopped up.