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TripAdvisor Review
Based on 1073 review
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This city hotel is located in the heart of Richmond, British Columbia's business and entertainment centre. The city centre is just a 5-minute walk away, but it is also only a 10-minute ride from the Vancouver International Airport and around 15-minutes from its centre. Due to its advantageous locati...
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This city hotel is located in the heart of Richmond, British Columbia's business and entertainment centre. The city centre is just a 5-minute walk away, but it is also only a 10-minute ride from the Vancouver International Airport and around 15-minutes from its centre. Due to its advantageous location it is the preferred venue for all executive travellers and it has a lot to offer. Business-related amenities include a business centre with secretarial services, state of the art meeting facilities with flexible conference rooms, a ballroom, exhibit space, and banquet facilities. There is also an...
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Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Elevator
Luggage storage
TripAdvisor
Excellent
372
Very Good
297
Good
210
Reasonable
110
Bad
84
Business
456
Couples
193
Solo travel
78
Family
211
Friends getaway
75
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 1 August, 2021
Very amazing hotel, very clean, bonus jacuzzi and shower inside the washrooms. Really big and spacious rooms and all staff are very nice and helpful. Indoor parade entrance is through main entrance. One of the best hotels I've lived in for this value deal - don't doubt this one! Book it! Coming here next time in vancoucer
395deekshaa
Reviewed 8 July, 2021
Once we made it to the hotel we were assigned a room that had no windows that opened. We called front desk and they put us in a suite which was so awesome. Sadly the food that was provided was not the greatest for the quarantine plan. My wife spoke the manager and he was a bit stand offish. However, he did forward our complaint to Steve the food manager and he was excellent. Steve asked how he could help and he was super accommodating. Once this was all settled we had a great stay. Had it started out that way I would have rated it 5 stars. Thank to Steve and the staff for making the best of a bad situation.
Maurizio3030
Reviewed 1 July, 2021
We have just left our three day quarantine after flying in from the U.K. We booked a suite so was expecting a really nice room for what we paid, the first room we were given was on the 18 th floor, sadly the air con was not working so we had to pack up and move just as we were about to go to sleep after a long journey. Settled onto our very basic second room, the air con was a mobile unit, and we had to leave the balcony door open. For the tubing to hang outside Woke in the morning to find water everywhere, the lounge and part of the bedroom was under water, called reception who sent maintenance in with one towel to clear it up, he stuck tape over the water vent, which did not work, so we had to put a large cooking pot under it to catch the drips and keep emptying it through the night, not at all except-able,. The food was not good, no choice.got what your were given. Smoke smell from other rooms. No chairs on balcony to sit out. All in all we will not return !! We payed a lot of mo way to stay very dissatisfied
Jane J
Reviewed 1 June, 2021
As an addendum to review leahmC8500QQ Mandatory Quarantine ( waiting for refund, good luck with that ! ) We needed to stay 3 nights due to scheduling back to Victoria. We booked a Junior Suite. There was one salad lunch. Pasta ( same twice) ... one slab of salmon ( to which I had a bad reaction)..banana , hardboiled egg & breadstuffs....carb heavy indeed ... bring your Metamucil ! We anticipated , for the money ( $ 449 1st nite, 2nd & 3rd $429 ) plus tax etc., a room that didn't overlook a high wall & parking lot. There was only one small handsoap, one small garbage pail, no cleaning supplies or broom & dustpan...we pushed crumbs into napkins...(.we had to eat meals off a coffee table). This was nowhere like the picture of Executive Airport hotel that GOVCAN authorized on a clickto site. Returnees to Canada may find that all may not be as the Gov't hotel sites indicate.
stevem711
Reviewed 14 May, 2021
I am waiting to see if the hotel will refund my 2 unused nights....Overall the mandatory quarantine was a fail. No choice of meals, you got what they sent! Very heavy on Carbs. Bottled water for every meal and zero attempt to even follow the Canada food guide. No fruit, no vegetables.....pasta, bread, muffin, croissant, sandwich. Carb overload!
leahmC8500QQ