JW Marriott Hotel Rio de Janeiro.

TripAdvisor Review

Based on 2712 review

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JW Marriott is located on Copacabana Beach, just 3 blocks from the subway station. The hotel offers a safe environment as well as a private beach lane across the street. During your stay, you can enjoy stunning sea views while sunbathing in the rooftop pool or working out at the gym. International d...

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Availability

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Deluxe Guest Room - 1 King

Deluxe Guest Room with 01 King size bed, 25m², air conditioning and atrium view. Soundproof non-smoking room, equipped with hairdryer, in-ro...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 5 years

Immediate booking

Deluxe Ocean View - 1 King

Deluxe Guest Room with 01 King size bed, 25m², air conditioning with Sea View. Soundproof non-smoking room, equipped with hairdryer, in-room...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 5 years

Immediate booking

Deluxe Guest Room - 2 Twins

Deluxe Guest Room with 02 twin / single beds, 25m², air conditioning and atrium view. Soundproof non-smoking room, equipped with hairdryer, ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 5 years

Immediate booking

Deluxe Ocean View - 2 Twins

Deluxe Guest Room with 02 twin / single beds, 25m², air conditioning, with Sea View. Soundproof non-smoking room, equipped with hairdryer, i...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 5 years

Immediate booking

Property Info

JW Marriott is located on Copacabana Beach, just 3 blocks from the subway station. The hotel offers a safe environment as well as a private beach lane across the street. During your stay, you can enjoy stunning sea views while sunbathing in the rooftop pool or working out at the gym. International dishes can be enjoyed at Carioca Lounge Bar. Be sure to visit the Terraneo Lounge Bar for drinks and appetizers in a refined setting, or have a variety of drinks. If you want to enjoy personalized treatment, enjoy the hotel's treatment rooms and sauna. The JW Marriott staff is reliable and always wil...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot TeamButlerPrinterGymnasiumWedding ServiceButler
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accommodation
Hair dryerSlippersMicrowave24-hour room service
several
Broadband InternetElevatorWheelchair Accessibility
Business Facilities / Facilities
PhotocopiesFaxMeeting RoomsSteam roomBusiness Center
Reception services
24 hour reception
Food & Beverage
PubrestaurantPublic RestaurantBuffet Restaurant24-hour room service
Transport options
Pool BarBicycle rentalParkingValet Parking
Pool and wellness facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourFree fitness centerMassage ServiceSPASPA

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1473

  • Very Good

    787

  • Good

    269

  • Reasonable

    109

  • Bad

    74

Travelers profile
  • Business

    827

  • Couples

    801

  • Solo travel

    190

  • Family

    340

  • Friends getaway

    345

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Badly in need of a refresh

Reviewed 10 november, 2021

This hotel looks like it's straught out of 1994 and is in dire need of a renovation. From the unattractive old hallway carpets to the small old tvs and dated phones, it is not up to Marriott standards let alone JW Marriott. The standard rooms are small and all rooms have a bunch of different lights (and 7 in the suites) that you have to turn on/off individually which is inconvenient (modern hotels often have a switch that controls most of the lights). Also there was dirt on the hallway rug next to my door that seemed to enter my room. The bed's mattress pad moves aroudn easily over the matress which was annoying as it constantly got out of place. Many of the hotel rooms only have windows that face the interior atrium of the hotel which offers less light and feels weird. The location is good and I did really enjoy the lounge. The front desk staff are also friendly and effective. The rooftop pool area is pretty nice but is has high glass all around the edge that it is really tinted so it ruins the view as you can't really see over it. There is one panel of clear glass that is way better so I'm wondering why it all can't be like that.

D W

Great Stay in Rio

Reviewed 21 october, 2021

I stayed at the JW Rio at the beginning of September and the hotel is amazing. The guys on the beach who provide chairs and towels to guests were great. I am platinum elite and was taken care of my whole stay. I enjoyed the hotel so much I am coming back in January for 15 nights this time. Great place and highly recommended to everyone.

GaryFar

Extremely disappointed with management response

Reviewed 6 august, 2021

If you’re expecting 5 star service from the hotel staff on the beach, forget it. I was utterly humiliated by their beach service staff in front of my family. Because I requested our chairs moved away from close contact with other guest. Well within the area the Marriott has used within the 20+ years I’ve been coming to this hotel. Eventually after multiple requests to their beach service employee to setup chairs and an umbrella só my family could wait out of the sun until a manager I requested arrived. Unfortunately, I was forced to setup the chairs and umbrellas where I initially requested. Furthermore the manager I requested never appeared on the beach to resolve this matter. Later after informing senior management, they agreed that my request should have been granted. Senior management also committed to addressing the other issues they were made aware of. Such as repositioning the staff more inline with the hotel entrance so not to confuse the guest. The beach service staff has an agreement with a tent set up on the beach to receive commissions for having Marriot guest purchase drinks. There are several tents that sell drinks for guest on the beach. But Marriott’s beach service openly promotes the tent which they have a deal with. Furthermore they set up there personal space directly behind the this particular tent and keep the guest crammed in beside this tent. I overheard one member of the Marriott’s beach service complaining to a competitive tent owner saying they should not serve drinks to Marriott guests. So far as of today’s date no one from Marriott’s management team has spoken to the other tent owner since they have been notified. Senior management committed to investigate this. Any guest who chooses to stay in a 5 star hotel should not be humiliated like this. As a Titanium Lifetime Marriot guest, I expected my horrific embarrassing unfortunate experience be dealt with effectively and timely. And not brushed aside as it appears.

Wayne M

Paradise in paradise

Reviewed 22 june, 2021

My friend and I recently decided to take advantage of Brazil's open travel conditions and jumped on the plane to take a quick weekend trip to Rio.   We arrived in the morning, but were able to check in immediately and were even offered breakfast.  Furthermore, we were upgraded to an ocean view room.   Back to breakfast, selections were great with fresh fruits and made to order eggs/waffles.  Their Pão de Queijo, Brazilian cheese bread, was actually tastier than those from the top Brazilian steakhouse, Churrascaria Palace, but the greatest thing on the menu was coffee, which was simply amazing!   The club lounge was quaint with its own majestic view of the Copacabana beach. Ironically, we ran into a few American tourists, who were also from Chicago...what a small world!   Lastly, as our return flight was at 11pm, we asked for a late checkout.  Well, we were given a checkout time of 6pm.  I've never heard of an early check in of 10am and late checkout of 6pm.   Before I go, a special shout out to Aline at the front desk who should be recognized by the company as one of the top international Marriott ambassadors.  She epitomized Brazilian warmth, kindness and service!  Thank you, Aline! We will return with our families next time.

dc1229

The staff sets this hotel apart.

Reviewed 4 june, 2021

This hotel has on of the staff in all Rio. This hotel is a classic styled hotel, incredibly big. Great views, The rooftop only would be better with a fence that allow you to enjoy more of the amazing beaches of Rio. If you like to feel cared for come here, the food is just amazing, a perfect breakfast. The roof top pool and bar are nice, so is the gym. I look forward to be back soon.

deividvaldez