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The Windsor Guanabara Hotel is located in the heart of downtown Rio de Janeiro. In addition to the beauty of the places, the people experience the tradition and the Brazilian that exudes from every corner of the wonderful city. Staying in downtown Rio de Janeiro, it is easy tovisit all...
More about the hotelThe Windsor Guanabara Hotel is located in the heart of downtown Rio de Janeiro. In addition to the beauty of the places, the people experience the tradition and the Brazilian that exudes from every corner of the wonderful city. Staying in downtown Rio de Janeiro, it is easy tovisit all tourtist sights of the city. The hotel has 23 floors of elegance, with rooms and top quality services. The hotel has Wireless Internet in all its areas.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Pool
Free fitness center
restaurant
Pub
Meeting Rooms
TripAdvisor Rating
Based on 1476 reviews
Travelers rating
Travelers profile
Scores Summary
Good location
Were there during carnival first week, location of hotel perfect for enjoying carnival. Staff superb, very helpful and courteous. Through reception, we got tickets for carnival , even if it was so late. Taxi available right at front of the hotel . Rooms are spacious, with all the amenities. Had buffet at Restaurant, numerous dishes.
Stay at hotel
Hotel in centre of Rio access to all the interests to tourist. Most within walking distance. Nice pool and good staff. Breakfast choice excellent. Rooms well fitted out. Recommended. My only negative comment is no tea/coffee kettle in room which for the price paid is poor for this standard of hotel.
They charged me 5 times instead of once and no one could help sort it out!
I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.
Business trip
It was alright nothing to brag about but did the job. I could always find something good to eat during meal times.The pool is small but has a nice atmosphere when I was using it .The gym is small and has a few older machines but useable. The location is great and it’s right beside a train station if you want to venture somewhere else.
A Pleasant Surprise
I must admit, after staying in 4 and 5 star hotels for two weeks, I was really skeptical when the airline sent us to the Windsor Guanabara due to a flight delay. However, I was pleasantly surprised. The room was clean, comfortable and well equipped—hair dryers, refrigerator, make up mirror, comfortable bed, large tub/shower with good water pressure. This was the first hotel in Brazil where the outlets accommodated our plugs. The dinner and breakfast buffets were plentiful and well stocked. Not luxurious, but still offering lots of choices. Although only the reception desk spoke good English, everyone else was kind and helpful and make themselves understood. You could tell they cared about your comfort and experience. You can tell this hotel has faded glory, as another reviewer wrote, but I gave it 4 stars because our expectations were exceeded. At a fraction of the price of our last few stays, this was a surprisingly pleasant experience.