El Dorado Royale By Karisma

TripAdvisor Review

Based on 15557 review

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The Dorado Royale, awarded 4 Diamonds by AAA for its high quality services, is an adult-only hotel built on 450 hectares of tropical jungle, set in the heart of the Mayan Riviera and facing the extraordinary Mexican Caribbean; It is a paradise where everything is designed to help you reassure, relat...

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BEACHFRONT JUNIOR SUITE

These flaming large size suites are located in one of the steps of the beach, with a king size bed, contemporary bathrooms with double washb...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

BEACHFRONT HONEYMOON SUITE

These stunning suites offer elegance, charm and romance with a stunning Caribbean view; excellent to forget all the past and enjoy paradise ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

LUXURY JR SUITE

These flaming large size suites feature a King size bed or 2 double beds, contemporary bathrooms with double washbasins, showers with glass ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

SWIM UP JR. SUITE

Salt directly to the slow river that crosses just in front of its terrace which connects with a pool and a swim up bar. These Swim-Up suites...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Property Info

The Dorado Royale, awarded 4 Diamonds by AAA for its high quality services, is an adult-only hotel built on 450 hectares of tropical jungle, set in the heart of the Mayan Riviera and facing the extraordinary Mexican Caribbean; It is a paradise where everything is designed to help you reassure, relate and enjoy every moment of your vacations. You'll find first-rate restaurants, renowned chefs, personal concierges and bars that serve first-class brands.

Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage StorageExchange24 hour reception
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accepts major credit cardsGymnasiumATMWedding ServiceJacuzzi
Business Facilities / Facilities
FaxMeeting RoomsSteam roomConference CenterBusiness Center
Accommodation
24-hour room service
Food & Beverage
PubrestaurantBuffet Restaurant24-hour room service
Transport options
Pool BarParkingFree ParkingValet ParkingGarage
Pool and wellness facilities
PoolFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPA
several
Free Wifi
Stores
Gift ShopHair stylistBeauty Salon
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    11317

  • Very Good

    2543

  • Good

    916

  • Reasonable

    485

  • Bad

    296

Travelers profile
  • Business

    242

  • Couples

    9637

  • Solo travel

    176

  • Family

    1516

  • Friends getaway

    1713

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Vacation

Reviewed 28 november, 2021

The entertainment staff were excellentay! Very professional and enthusiastic. They made my vacation so much more enjoyable. Big thank you to Tania, Hugo, Victor, Fernando, Isabel, Mike and Miguel. During our stay the weather wasn't the greatest so we took advantage of the entertainment to help us through the day!

paultY1323AB

Top notch experience

Reviewed 27 november, 2021

The service at this resort is unbeatable. From the seamless transportation arrangements to the hotel and back to the airport it was a flawless experience. The food is fabulous, service amazing and scenery spectacular. As an Exotic Travelers member, I enjoyed two exceptional butlers. Rafa and Cip could not have done a better job taking care of my every want. I love this property.

Nancy L

Amazing staff and service!!

Reviewed 26 november, 2021

I have never experienced more friendly staff on any of my vacations. They were so kind, helpful, and available at every turn! I can not say enough about the quality of service at El Dorado. The food was very good, and the events were great. Especially recommend the culinary theatre for one night's dinner. Resort was clean, spa was lovely, pools all over the resort, multiple bars make getting a drink easy. Beach was nice to sit along, but swimming was a bit tricky with the rocks. Hammocks and cool hang out spots all over the property offer fun spots to relax. Room was very dark, but bed was comfy. We went for a wedding, and would go back.

Kristi G

Week at Seaside suites

Reviewed 26 november, 2021

If you want to have the greatest experience in Mexico I highly recommend the El Dorado Seaside Suites and that you find Kristoff every chance you get. A perfect example of everything Mexico has to offer.

Q8079NAmarkt

Not the best

Reviewed 26 november, 2021

Arrived on the 16 th November after a long flight with two broke toilets and a couple joining the mile high club two hours in to flight. Arrived at the hotel to be told only can have room service as restaurants are full. checked into a top floor outdated room and went to bed to awake to the aircon leaking all over our luggage and foor used all the towels to mop up still not enough i try to go to the toilet carefully only to slip and head butt the wall almost taking tv with me.Reported the leak and no one came out to help so after waiting a hour plus we decided to walk to reception bad idea no lights on raining heavily. Asked to change rooms and asked why no lights on reply we save electric once a week so turn it off. Reception servive alot to be desired. Having changed rooms the buggy driver said you got ten minutes to pack thats it. We said ok have you got the key he said yes so arrive at new room ask him to open room says forgot key. Moving on It was my birthday so went to haab restaurant waited 1 hour ten minutes for a soup so left. Birthday ruined. Wifes birthday wedding anniversary cocked that up got one candle in a small dessert as they never knew having told them numerous times. And the birthday banner and anniversary one went up the day after. The hotel is run like a Mexican Fawlty towers good look in getting in restaurants as preference is for guests who are in better accomodation and get preference having met guests who some days not even eaten. The hotel is like in a tier system not patch on the secrets and excellence hotel chain. The food not up to much had a chicken curry brought beef curry lots of times sent cold food back. been served stone cold steak stone cold potatoes. Basically give up. On the plus side staff are top notch cleaners bar staff etc and concierges try there best its the reception and management need to ta up there game. Hotel grounds pools etc top notch but stayed numerous times in Mexico and this place is not up there with other hotels we have stayed at. Go back next week wont be coming back here there are better hotels than this.

cfcnorth