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TripAdvisor Review
Based on 7432 review
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...
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Check-in starts at: 15:00
Check-out ends at: 12:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Concierge
Coffee/Tea Maker
Services / Luggage Storage
Exchange
Tourist Office
Laundry / Dry Cleaning
Gimnasio
Snack bar/deli
Public Restaurant
Buffet Restaurant
Private Restaurant
Ping-Pong
Bicycle rental
Wi-Fi
Valet Parking
Personal Trainer on request
Water sports
Bar
Ping-Pong
Free fitness center
Sauna
Steam room
Conference Center
meeting/banquet facilities
Smoking area
Wi-Fi
TripAdvisor
Excellent
6175
Very Good
607
Good
246
Reasonable
138
Bad
266
Business
189
Couples
2454
Solo travel
65
Family
3217
Friends getaway
539
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 1 August, 2021
My second time to xcaret Mexico hotel and it was excellent again, this place is excellent and all the staff members are very friendly , there is one girl at the reception Aliceran that she was amazing and very professional , I would definitely would go again. Next year planning to go again with more of my family.
K1269YTjosec
Reviewed 1 August, 2021
Only regret was not staying long enough. Enjoyed the service especially from Erik and Stephamie, they were the butlers that tended us during our stay at Casa Fuego. The resort itself is a true vision of blending the natural environment with the layout of the property. Many choices of restaurants to eat from to suit your preference. You can tailor your vacation to either to being relaxed or just going for the adventure in all the parks included during your stay. We stayed 5 days 4 nights and plan on going back. Hopefully, next year.
crm717
Reviewed 30 July, 2021
Our stay at Xcaret Mexico was amazing as usual. This is our 3rd time we stay at the property. As platinum members we got to enjoy some really nice benefits this time around. We had private transportation from and to the airport. The drivers were excellent! We stayed at Fuego house and were assigned butlers Adriana Garrindo and Angel Arroniz . They were amazing!!! Always checked in with us every day of our stay to make sure we had all we needed, helped us with all reservations and even prepared a lovely bubble bath for us. The team at Fuego restaurant were fantastic. Manager Ismael and team were always attentive and friendly. It was always a pleasure eating there. Overall the staff is very friendly everywhere we went. We have not experienced anything negative. Travel during covid can be nerve-wracking but their safety protocols are on point. They provide you with mask and antibacterial gel upon arrival. At restaurants they disinfect your table in front of you so you are assured your table is clean. There are antibacterial gel stations everywhere. The buffets are assisted so there were plenty of servers ready to help and we didn't experience any wait time. Same safety protocols were in place at the parks we went to. I thought that was great and really gave me peace of mind. We felt totally safe. We were able to have a sneak peak to the new hotel Xcaret Arte. And it is fantastic!! We will be staying in Arte next time and we can't wait.
asuniro
Reviewed 29 July, 2021
I became a member of Hotel Xcaret Mexico back in 2018 and I'm considered a founder member for this hotel. After several year of taking promotions for different resorts (timeshare presentations) and declining every single one of them I took a presentation from Xcaret Mexico Hotel and I became member in 2018 of it upgrading my membership a year after to a platinum status. The main driver of this was the Parks included in the stay at the hotel and the benefits included in the membership such as the flyback program, VIP treatment in all the parks and services (all photos included, dolphins, butler included, reservation in advance, concierge check-in among other). Being a parent of a 5 and 8 year old kids (2 and 5 when membership started) my wife and I saw this as a good investment for at least the next ten year where the kids could enjoy the parks while part of the high cost of the hotel (even with the 25% of discount offered in the membership) could be offset with the flyback program (you need to visit the hotel every year during 10 years to get full benefit of it).The first 3 years that we visited the hotel we felt like everything was worth it and even started with a private transportation to and from the hotel to the airport and calls several days in advance to schedule reservations for the parks, restaurants and activities. They way we were treated was superb including the concierge, butlers and all the employees at the hotel and parks. Ours concierges took care of all the details even for the celebration of our daughter birthday (unforgettable) and some presents such as wine, tequila and mezcal artisan bottles. This year we did a reservation for July and we were told that the occupancy was limited to 50% at the hotel and parks. Since we didn't want to miss this year without visiting this resort just to see the happy faces of our kids from doing the Zipliners at Explore, going to the Dolphins and Night show at Xcaret, walking on the amazing Xenses pueblito and having a blast at Xelha natural park we prepared for another year at this resort. A couple of weeks before our trip I started to notice that I was not getting a call from the hotel to plan our trip and I decided to call them. After the third attempt trying to get a concierge to contact me I was called on the day that I was driving to the airport to take the flight on the next day to Cancun.. Our concierge told us that some places could be already booked and we should've done it ahead of time (???). Since we know are way around the hotel and parks we arranged it in a way that we could do our plan. We felt that our concierge either was too busy with other customer or didn't care that much about our one year planning to visit the resort and all the financial efforts done to pay for the stay at this hotel. We were assigned a couple of butlers that were not really a help since there was no coordination with the concierge on our plans. We tried to get in communication in a WhatsApp group but the concierge and butlers were in a different group and no direct communication was done among us. On the COVID protocol I admire the employees where in a polite way at all times the were enforcing the use of masks and the hotel having buffet assisted service (that also reduces the waste of food that people tend to put on their plates). What I noticed is that the Parks were in total contradiction of this protocol (specially at Xcaret and Xelha) where people was piling up in the rivers. Xenses had reservation police that helped control the amount of people at the park at one time. Even though I still consider this hotel as the best that I have been and I called him a pride of the Riviera Maya and Mexico (I'm Mexican born living in USA) and I don't get tire of talking about the greatness of it I feel that i fell short to my expectations this last visit. Somehow I could see a greed on making up for some losses from the pandemic over the safety of their hosts. I could tell this also by talking to several employees (I could identify with them and earn their trust for being a Mexican and sharing some of the own concerns). I decided to make this review not the put the hotel on the spot but to realize the great thing that they have done and the high level of expectations that have created and the effort that is needed to maintain it. As the saying goes "it is more difficult to stay at the top to get there.
G8442BSgilbertor
Reviewed 28 July, 2021
The experience at hotel XCARET Mexico! Was amazing! Words can’t describe they way me and my husband feel about this place. Adriana Garrido & Angel Arroniz we’re the BEST Butlers we could ever had! Thank you guys!!!!!!
F3536ZMirenet