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TripAdvisor Review
Based on 7424 review
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...
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Check-in starts at: 15:00
Check-out ends at: 12:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Nanny
Kids Club
Services / Luggage Storage
Exchange
Tourist Office
Laundry / Dry Cleaning
TV room
restaurant
Public Restaurant
Buffet Restaurant
Private Restaurant
Pool Bar
Bicycle rental
Free Parking
Valet Parking
Personal Trainer on request
Water sports
Pool
Outdoor Pool
Free fitness center
Meeting Rooms
Steam room
Conference Center
Free Wifi
Smoking area
Beauty Salon
TripAdvisor
Excellent
6169
Very Good
607
Good
245
Reasonable
138
Bad
266
Business
189
Couples
2451
Solo travel
65
Family
3215
Friends getaway
539
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 28 July, 2021
The experience at hotel XCARET Mexico! Was amazing! Words can’t describe they way me and my husband feel about this place. Adriana Garrido & Angel Arroniz we’re the BEST Butlers we could ever had! Thank you guys!!!!!!
F3536ZMirenet
Reviewed 27 July, 2021
My fiance and I had planned on having our wedding at Hotel Xcaret in December 2020. The response prior to COIVD from the wedding coordinator took weeks to respond to our questions. Then when COVID hit they told us we could not cancel since the hotel was open. Most of the attractions were closed and the hotel was partially open. Keep in mind this was during the height of the pandemic in the US. We could either put our entire family at risk or reschedule. However, rescheduling would cost us an additional $7,000 because they increase their pricing. They also increase the hotel cost from $300 to $400 per night. Ultimately, we could no longer afford to have our wedding and thus lost a lot of money. DO NOT BOOK YOUR WEDDING AT THIS HOTEL!!!
bekstep
Reviewed 27 July, 2021
Could not have been more fast, attentive and constantly going the extra mile for us. They made us multiple delicious drinks, brought us to go cups, gave us as much time and energy necessary to us to have a good meal. We loved Mercado already, but these two made it extra special! Muchas Gracias, Jorge y Anselmo!
X9983KOmaggied
Reviewed 27 July, 2021
I went there with my wife the first month they opened. Paid -$3200 all inclusive I think it was November. We went again in February as our friends wanted to go we paid $3600. Neat hotel, but line up for supper was always a hassle the second time. There was one restaurant that was $50 price per person plus wine. There was usually only one or two couples in that restaurant. But I don’t know about u but I was on the all inclusive plan. Yes and there were people more important then me and push there way through line ups. I understand they have added more rooms now. Hope they added more restraints. Time share was a big thing there and pushed us at both times. Heavy. Ocean was not friendly both times. Our first time we walked out and around saw a log floating in the pond in the moonlight, then it submerged. I was told I was mistaken well anyway. I had two beers hardly effected this old Canadian. Price now has gone substantially. Personally it was nice did the oxiimilko thing but the hour bus ride after drinking with no bathroom on the bus was hard on this old guy with a enlarged prostrate. For the same money there are other places more reasonable. Panama jacks in playa was my last holiday before Covid November 2019. Hotel excaret was a different pint expierence with all its extras. And the food was good. Line ups for a hour not my cup of tea. The few complaints I had were minor, the complaint counter was what seemed the time share headquarters as well. That’s were you sign up for the tour and free gratituities. Hope this helps choose wisely my fellow travellers….
RickJody
Reviewed 26 July, 2021
There was a young man who is a butler named Michael Garcia. He went out of his way to help us and I want to make sure the people in charge hear about this. They should give that guy a raise. We were lost in the resort and couldn’t enter any of the restaurants because we were not wearing masks. He took the time to show us to a shop where we could buy masks and then escorted us back to the restaurant. It must have took 20 minutes and it would have been a much more frustrating situation if it wasn’t for this young man. We were completely lost in the resort and he was most helpful.
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