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TripAdvisor Review
Based on 7824 review
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique na...
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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes,...
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TripAdvisor
Excellent
6525
Very Good
626
Good
255
Reasonable
141
Bad
277
Business
191
Couples
2582
Solo travel
69
Family
3365
Friends getaway
564
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 23 October, 2021
Excellent Hotel, Worth every penny. From the moment you walk in. The experience, the service the people are simply the best. Big Thanks to our Maria for all her help since the moment we got our room to the last minute in the hotel. Every corner of the hotel is amazing. The food is beyond good, tons of food and drinks everywhere. Pools, bars, everything is great. Big big Thanks to the lifeguard team for taking their time to make my special needs daughter have the time of her life at the rio and caletas thank you for making that happen it was an experience we will never forget. We definitely don't want to go back home. This place is beautiful. Thank you for everything.
W364RJjosee
Reviewed 22 October, 2021
Facilities were great. Las Cuevas restaurant was excellent, our favorite place to eat! The other restaurants and the restaurants at the parks were a little underwhelming as they were all buffet. We tried making reservations at the beginning of our stay at the specialty restaurants and were told that there was no availability, that was disappointing.
kmeek2015
Reviewed 21 October, 2021
They don't care about you're health, it's all just to make you FEEL safe. I didn’t fully realize this before drinking it but they serve Mexico water here, although they use their own filter system it's still Mexico water and I've worked on water systems during my time in the Navy so I have a good idea how well the water is filtered and I got very sick here. They don't clean the cups in the room(I know because a cup still had powder from when I put electrolytes in it prior.) And the glass bottles with metal caps are STAGED to look like they are new but they actually reuse them and likely do not clean them as it is difficult to clean that type of bottle(think wine bottle.) Just think of that for a moment, they want you to think it's bottled water when it's actually not. I believe there's a word for that. DECEPTION. I think they are just being cheap and do not want to spend money on bottled water, and they probably use a Reverse Osmosis system for the water which does not efficiently get rid of bacteria unless we drenched the water in bromine and the water tasted like bleach. (The Navy used to use boiler systems which is cleaner but switched to RO's because boiler takes to long.) I couldn't believe they had been serving us Mexico water. DO NOT DRINK ANY WATER UNLESS ITS IN A *SEALED* bottle. And one other thing. The fact that they enforce wearing a mask outdoors is ridiculous as no one is going to get covid walking outside. The mask enforcement outdoors was enough for me to give this place one star. It's all just to get the people to FEEL safe even though it does NOTHING. And what I just wrote about the water just shows they don't actually care about sanitizing they just want you to shut up and give them your money.
jorge5678s
Reviewed 20 October, 2021
We came here for our honeymoon and loved it! Got special drinks at the pool (thanks Rene Garcia) and surprises in our room as a special treat. They really go above and beyond here and we felt so special! Thank you!
jamiegill88
Reviewed 20 October, 2021
This has been my families goto place during covid. We have traveled in 2020 and 2021. Their covid protocols are outstanding. We felt very safe there. I just wanted to recognize Chris Martinez for his outstanding service. He has been a great help to my family.
Lpgiese