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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can...
More about the hotelHotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes, Xichen, and Xavage with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Nanny
Airport name
Services / Luggage Storage
Exchange
Hairdresser on request
Laundry / Dry Cleaning
Área de juegos
Seguridad 24 horas
Pool Bar
Public Restaurant
Padel Court
restaurant
Internet access
Free Wi-Fi
Cutlery
Gymnasium
Private Restaurant
Business center
Business center
Babysitting on Request
Business center
Bar
Tennis court
Total number of rooms - 2
Gift Shop
Sauna
TripAdvisor Rating
Based on 7170 reviews
Travelers rating
Travelers profile
Scores Summary
Best experience ever!
This hotel experience was the best we have ever had. This was our first trip to Cancun and it was absolutely amazing. From check in to check out the staff was absolutely amazing. Every single staff member is proactive and very helpful. Unfortunately I got injured on our first park visit and the staff jumped in right away to assist. The hotel sent a staff member to assist us at the clinic and accompany us not only to get a brace I needed for my leg but also back to the hotel. The rest of the stay the staff was very attentive and helpful such as providing a wheelchair when needed as well as periodically checking on me. They ensured that my wife and daughter still had a wonderful experience and made it to all of our planned attractions. Angel Arroniz and Adriana Garrido were absolutely wonderful at being there whenever we needed them. They were always just a text away and never hesitated to set up access for myself to be able to enjoy the planned breakfast/dinners with my family. They assisted me to still enjoy the hotel as much as I could with my family. They even notified Xochilmilco of my planned arrival and a wheelchair was ready for me as I got off the bus so we could enjoy our last night. The hotel is absolutely beautiful. The rooms are cleaned daily. The food at every single restaurant is absolutely delicious. There’s variety at every place you choose to eat. The views are amazing. The parks are also great. My wife and daughter had so much fun. We will definitely be going back so that I can enjoy everything with my family again. They made us feel at home and ensured that we had a great vacation.
Xcaret is a beautiful hotel with beautiful and fun parks.
Xcaret is a beautiful hotel with beautiful and fun parks. My husband and I stayed for 6 nights to celebrate our honeymoon and from the very beginning to the very end we enjoyed it. I loved how clean the hotel was and all the precautions that were being taken from encouraging social distance to the temperature checks and hand washing. Throughout our whole stay we did not see one employee without a mask and that’s a plus for me. The staff was very very nice and attentive to our needs I would very much like to thank Adriana Garrido and Angel Arroniz for all of their help throughout our stay. As first timers we had no idea how things worked in the hotel or where anything was but Adriana and Ángel were only a phone call or text away. They answered all our questions and made our stay a little easier. Thank you so much! We will definitely return to Xcaret!!
Honeymoon destination
My husband booked us a week at xcaret for our honeymoon and it was truly magical! We wanted someplace that offered more than just relaxing by the pool! While we did plenty of that, we also had the opportunity to explore, to experience Mexican culture and history, to see animals up close every day, and to eat SO MUCH incredible food! Bio had the best avocado toast of my life! You can’t go wrong at the Mercado and Diego was our go to for any meal! Our butlers Adriana Garrido and Angel Arroniz both went above and beyond to make our stay perfect! From booking reservations to dinner and parks, to showing us around and giving recommendations on what we’d enjoy most, even surprising us with a romantic bath with rose petals and champagne after our dinner at Há. They truly cared about our stay and gave us a once in a lifetime experience!
Casa Fuego
My wife and I just got back from Mexico and had the best time staying at X-Caret resort. We have always stayed at Palace Resort but we wanted to try something else. I have to say our experience was much better at X-Caret the food was better and the atmosphere of the Hotel was better. We were never pressured to buy anything and the entire resort was beautiful. We stayed at the adults only Casa Fuego with swim up pool and ocean view. We had our own personal butlers Rolando and Kiyoshi that call you everyday and ask if you need anything. They will make reservation for you and general take care of all of your needs. You have your own waiters at the pool to bring you drinks all day and a private restaurant that serves the best food breakfast, lunch and dinner. They provided the covid test for free before we had to head home and basically treated us exceptionally well. The only bad part of our trip was the Cancun Airport coming home that was a nightmare but with all the Covid restrictions nothing could really be done about that.
Amazing trip, we were treated like royalty.
We stayed in Agua, it was amazing with a jacuzzi tub in the room and a soaking tub on the balcony. The staff accommodated our every wish. The restaurants were wonderful and the amount of pools, lounging areas and small beach areas on the river filled our every need with attendants who filled our drinks as we laid in the beach chairs. Our guest services representative Sheyla Salas had made prior arrangements for reservations at restaurants, and the parks. Sheyla was very responsive and also made sure our anniversary was celebrated everywhere we went. (Note: e-mail guest services at dxguestservice@hotelxcaret.com prior to your visit to make all your reservations ahead of time, restaurants, parks, airport pick up, etc.) If you need a covid test before returning to your home guest services will arrange this as well. You should be prepared to do a lot of walking! The hotel is huge and the parks have a lot of walking as well. We had a tipping plan before we arrived and made sure we had lots of 1's and 5's. Although it is not required the staff surely deserved it. You can also get change in the lobby as well. The hotel and parks were consciously enforcing covid safety protocols. Masks were required everywhere except when in the water or eating. Hand sanitization was everywhere and temperatures were taken before entering any venue. We will definitely be back and possibly bring our grandchildren as the hotel and parks are super child friendly!