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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can...
More about the hotelHotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes, Xichen, and Xavage with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Nanny
Airport name
Services / Luggage Storage
Exchange
Tourist Office
Laundry / Dry Cleaning
TV room
Business center
Public Restaurant
Buffet Restaurant
Private Restaurant
Pool Bar
Bicycle rental
Free Parking
Valet Parking
Personal Trainer on request
Water sports
Contactless check-out is available
Business center
Free fitness center
Business center
Minibar
Conference Center
Free parking
Smoking area
Business center
TripAdvisor Rating
Based on 7049 reviews
Travelers rating
Travelers profile
Scores Summary
Paradise on earth
Words cannot do this place justice I have never been to a place where every single person is happy to serve you in any way they can help they will. This place is Covid friendly and kid friendly. There is always something to do. Every single restaurant food. One of our favorite restaurant to go to it was El Mercado La Merced The servers were amazing and the attention was just unbelievable. Manuel, Oscar , Grisell and Abismael made us feel like We were the only people at this restaurant. They truly went above and beyond. My Concierge was Victoria She handled all of ours reservations for the dolphin and massage the pick up of our luggage the transportation to the Airport Everything is so organized here we were truly truly amazed we will definitely be back a few times a year it is definitely worth every single penny. If you can come to this place I recommended 1000 times
Best Mole!
Amazing food and service. One of the best moles that I had. don’t forget to add some goodies from the comas, we had the huarachitos and they were to die for. We got around 7pm Right in time for the lámparas show. Ask for Saul very kind waitress.
Magical Details & Thoughtful Service
My experience at Xcaret was above and beyond any expectations. My company traveled to Hotel Xcaret Mexico for a work event and the entire coordination process was made easier with the help of Sandra Vergara Santiago. She was able to anticipate needs, keep things organized, and provide beautiful finishing touches to everything created. Above that she even left me with personal surprises in my hotel room for my birthday and for my hard work. Adrian Recamier Garcia was also present at our events and helped with everything, including delivering gifts to our guests' rooms. Pablo Ruiz in Guest Services went above and beyond to help with some last minute reservations and changing of group needs. Gabi, leading the Xenotes tour was also exceptional as a guide. Everyone I met was so much fun and so easy to work with.
NOT THERE YET BUT...
Our trip is June 5th. Just want to say a "BIG THANK YOU" to Nicole in guest services for being so responsive and helping us with reservations and so quick to respond to every question. GRACIAS Nicole. We hope to meet you very soon. Looking forward to this experience with our entire family. You are a valuable asset to Hotel Xcaret!!
Too many details missed and long wait for responses
This was our second trip to Hotel Xcaret. I love this hotel, but for the price too many details are missed. We bought a Mayan Calendar at Tulum Xel-Ha through the tour guide. My calendar was in English but my husbands was in Spanish. We did not mark the language on the order ticket the tour guide did. When I asked for a reprint I was told I would have to pay for it. Another $30? I don't think so. I went to concierge and reluctantly Dolores told me to give her the Spanish calendar and she would have an English one printed and delivered to our room before we checked out in 3days.That never happened, so now we have nothing, not even the Spanish version. In addition to this, our cenotes tour pictures were missing. The young woman in the gift shop, Beatrbe was very helpful and helped me fill out a report and gave me the info to email the foto department after we returned from our trip. It has been two weeks and no one has returned my emails, just an autoreply. This is ridiculous for a five diamond hotel. We are planning a visit in August to the new Hotel Xcaret Arte, but without improvement in service it will be our LAST.