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Hotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can...
More about the hotelHotel Xcaret Mexico is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes, Xichen, and Xavage with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Nanny
Kids Club
Services / Luggage Storage
Exchange
Tourist Office
Laundry / Dry Cleaning
TV room
restaurant
Public Restaurant
Buffet Restaurant
Private Restaurant
Pool Bar
Bicycle rental
Free Parking
Valet Parking
Personal Trainer on request
Water sports
Pool
Outdoor Pool
Free fitness center
Meeting Rooms
Meeting room
Conference Center
Free Wifi
Smoking area
Beauty Salon
TripAdvisor Rating
Based on 6764 reviews
Travelers rating
Travelers profile
Scores Summary
Bio restaurant
Hidden Gem!! What a beautiful restaurant and the service matches the excellent food. Mauricio our server was very knowledgeable about all the foods. The banana pancakes and the avocado tostada sounds so simple but however they make it it tastes like nothing I’ve tasted before. The setting of the restaurant is so Zen nestled inside some caves at the hotel is amazing. It will change the way you think about vegan food. Yummy.
All inclusive..... except.......
Overrall it was a great visit but there were some things that didn't sit right with me and maybe others can overlook it so I'll explain a little. I'll start with the good so, if you're looking for anything NEGATIVE you can scroll toward the bottom. The grounds are beautiful and the staff were phenomenal. Top notch. Room was very clean, nice, spacious, and were what I would expect. This was a sort of delayed honeymoon for my wife and I and it lived up to all of the expectations that we had. Pools were nice, the saltwater rivers looked nice although we never went and actually checked them out. Bars were all good with perfectly bi-lingual bartenders. Same with the concierge and wait staff in the restaurants. The beach you should be aware (as I saw mentioned prior to our trip) is not exactly a beach. There is a small area of sand with a bit of a rocky waterfront so if you're expecting vast white sand beaches, this isn't the place. There were a limited number of lounge chairs overlooking the lapping water on the rocks but not a sunbather's paradise (to my happiness with my pasty white Irish skin yet to my wife's dismay with her glowing Mexican tan skin) COVID protocols were good. Masks everywhere except restaurants and pools. Generous hand sanitzer, and temperature checks. The resort felt empty so I'm not sure if they were limiting bookings. I never felt crowded and I was into social distancing before it was a thing. Now.... that's not to say that we may not have returned home with COVID from the resort. Xcaret was a side trip from visiting my wife's family in Guadalajara. We were there a few days before, in Xcaret for 4 days, and returned to Guadalajara for another ~4 days before returning home to the States and testing positive here. So it could have been at Xcaret, Guadalajara, the airport or plane, or anywhere in between. So it's an all-inclusive resort but..... not really. On their website and in any online social media or other kind of marketting, they tout their world-renowned restaurant curated by Michelin star winning chef Carlos Gaytan. My (Mexican) wife was SOOOO excited to go eat there. At check-in we inquired with the concierge and were told sure, you can make a reservation there. For $150US per person extra. I couldn't disappoint my wife so I forked over the extra $300US on top of the $900ish US per night we were already paying. My wife and I wanted to check out Tulum so we did an excursion that was Tulum and Xel'Ha their waterpark. We toured the ruins at Tulum first thing and were told to be back to the bus by a certain time and we really felt rushed and wanted to spend more time. We went on to Xel'Ha and it felt like we were being nickle-and-dimed again at an all-inclusive resort. I get it's a side-property and other outsiders are there as well but they promote it as "you can visit our other properties and it's included" Well, getting there and getting in is included. You want to do this? More money. Want to do that? More money. We did the adrenalina boat and it was an experience. I'm all for adventure but it was a bit crazy getting a wall of water smashed in my face feeling like it wanted to rip my head off. On the boat there were no masks and we were packed in so that felt a bit risky. Another side park is Xoximilco which is like a dinner party on boats in a canal similar to in Mexico City from what I'm told. Lots of drinking and partying. But, again, on the bus on the way there, we were greeted with "you can drink cheap alcohol for free but if you want something that won't make you vomit with it's quality, that's an extra $60US per person" It was a good time but that added cost was sitting back there in the back of my mind. They also had photo spots throughout the hotel and outside parks. Through RFID (I guess) you scan your bracelet and a camera takes your picture. It was nice but, you guessed it, more money. Something else that rubbed me the wrong way was when we arrived around 5PM, we were shuttled to a "personal concierge" to explain all of the restaurants, the resort, beach, excursions, etc, etc and to try to sell you on sitting through a timeshare seminar. Well, we were a bit late landing because there must have been a problem with our plane as we circled and they said there was an issue in the airport. Anyway, the transportation that Xcaret provided knew we were on the plane and knew that it was my wife and I arriving to the resort at 5PM because they took copies of our passports and credit card on the bus. Anyway, we were pushed off to this concierge for the better part of an hour before we got to the front desk around 6:30PM to check in. The guy at the front desk told my wife that because we were late, our room was no longer available but he'd like to offer us what turned out to be a lesser room at a higher price. Bait and switch at it's best. Now, all of this being said, we certainly could have said no to any of the upgrades we purchased. But.... we were sold an all-inclusive experience and felt like it kind of fell short with a bit more money burned through our pockets. Will we go back? Probably but we will have eyes wide open
An amazing experience
This is a beautiful place where you can feel as if you were at home. I strongly recommend this hotel because of the amenities, the service and the food. There are so many different places to visit and see, you only need to be careful of enjoy.
Overall
Loved it I all. The resort, the grounds, the service. Beautiful location. I would recommend it to all my friends and family. The excursion are all excellent and worth the time. I just wish they had a faster check in method.
Best Vacation!!!
My husband and I just finished our best vacation yet at Xcaret Hotel in Playa del Carmen. Besides the amazing service and cleanliness of the hotel we had 2 amazing butlers Rolando Dichi & Jesus Azcarraga. The restaurants were fantastic and so much to do. We weren't even able to experience half that they have to offer at the hotel so we will be returning next year to enjoy the other parks that we weren't able to make it to. We couldn't be happier with our vacation. Great hotel for couples or for families with kids. If you are able to book the junior suite request Rolando & Jesus. You won't be disappointed!!