Hilton Garden Inn Rochester Downtown

Starting at

$ 167

TripAdvisor Review

Based on 678 review

See all

The following services and amenities are available, but with **reduced service**: Breakfast, Pool, Room Service.The following services and amenities are currently **not available**: Airport Shuttle, Business Center, Fitness Center, On-site Restaurant(s), Valet Parking.Originally the site of the Nati...

More details

Availability

Select the date of your trip

Property Info

The following services and amenities are available, but with **reduced service**: Breakfast, Pool, Room Service.The following services and amenities are currently **not available**: Airport Shuttle, Business Center, Fitness Center, On-site Restaurant(s), Valet Parking.Originally the site of the National Clothing Company, a major retailer in Rochester's downtown area, Hilton Garden Inn Rochester Downtown hotel boasts a rich history of hospitality. The newest hotel in downtown Rochester, NY, we are located within walking distance of the Rochester Riverside Convention Center and just a short driv...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
PoolIndoor pool
several
Elevator
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This farm stay also features concierge services, an arcade/game room, and a fireTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless Internet access, wTake advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Business center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    428

  • Very Good

    153

  • Good

    51

  • Reasonable

    25

  • Bad

    21

Travelers profile
  • Business

    230

  • Couples

    132

  • Solo travel

    23

  • Family

    207

  • Friends getaway

    45

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

If you are scent-sensitive, DO NOT stay at this hotel

Reviewed 9 november, 2021

The entire lobby and common areas of this hotel smelled so strongly of a generic Apple scented perfume. It was there the entire length of our stay. It was not like a guest happened to be wearing too much perfume but rather something that was deliberately sprayed by the staff.

dlg814

I’d stay there again

Reviewed 8 november, 2021

Overall it’s a decent hotel at a decent price. The bar was nice, the room was as expected. Honestly the most impressive thing about this hotel is the staff. I’d go back solely based off my interactions and accommodation from them.

mmeacham06

Going a bit downhill…

Reviewed 27 october, 2021

Dirty counter where coffee machine rests, brown stain on one of the towels, brown splatter stain on ceiling and the refrigerator in my room made a loud noise every 45 mins or so. Front desk people were nice. Food options very limited.

Wanderer50901124418

Keep on looking.....

Reviewed 25 october, 2021

We chose this location to attend a local event within walking distance. Pros: Location to our event Hotel restaurant offers basic bar food choices - convenient to eat there Cons: Small, cramped room $10 to park after paying nearly $400 for the room Stained carpet Stained curtains View of a concrete interior courtyard Remote finally located on floor under bed Only decaffeinated coffee K-cups Receipt never emailed after checkout. Next time we'll stay further out and worry about parking in the city.

Mommacat41

Maybe that's a bit nice?

Reviewed 20 october, 2021

Ok, so not sure how to rate so I'll try to write all the things that make it a bit hard to rate. The check was fine, easy and pleasant. The room on the other hand, was loud and we couldn't shut off the air or heat, which meant the loud fan noise was with us for the night … NO it wasn't. Went down to the front desk let them know about it, and just like that "A new room". Not necessary as w just asked if someone to checkout out, and if we were doing something wrong, let us know what so we could fix it, but a new room was easier, and we were fine with this for a fix. The new room was clean, quiet and comfortable … Thank you. Now on to the restaurant - again not their fault, but a bit of a let down as far as the offerings. What did order / get was fine, just not what we would have ordered if there was a full menu. While convenient to the downtown area, it's also having some construction, so it's a bit dirty and there are several empty store fronts, but this is becoming the way of many downtowns:( Some of this comes about from COVID but more is because of online shopping (which is more right now because of COVID) Folks if you want downtowns to disappear - keep buying online, I for one LOVE downtowns and the vibes they offer and I will continue to buy whenever possible at the shops in these wonderful shops. We know we often pay a little bit more, and while we are NOT made of money, we do own a small business and understand the importance of shops like these. Folks BUY local, you'll be a better person for it

slalemand